Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

I'm only leaving one star because I…

I'm only leaving one star because I can't leave no stars! Contacted the Saltaire office trying to book a rental viewing for my mother, bearing in mind she is 78 and a non-driver. I was told that I couldn't book a viewing after 4pm or on a weekend! When I explained that I travel to the US frequently and would find it hard to take my mother to a viewing under these circumstances, was told that I should book time off work! What a shocking way to run a business and teh person on the other end of the phone couldn't have been less inerested if she tried.

Martin · 6 November 2025

★★★★★ 1/5

Trustpilot

Untrustworthy, impatient and arrogant

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.

Bryony · 2 November 2018

★★★★★ 4/5

Trustpilot

Solihull Birmingham branch

Solihull Birmingham branch. Fab letting agent so much more efficient than my previous who really didn’t care for their tenants. I was kept up to date constantly with our application and asked a ton of questions which were all answered. Fees a little pricey but you get what you pay for. Laura is fab. Hoping this will be the last let I have and can finally settle! Great estate agents who actually take care of their tenants! Am hoping the rest ofThe tenancy goes as smoothly as the start! X

Mollxsx · 30 October 2018

★★★★★ 5/5

Google

I instructed Martin & Co to sell my property and I can not thank the support of Ashley enough for selling my home. The knowledge and advice I received from Ashley enabled my property to be sold almost immediately. I was advised by Ashley to have an open house on my property and within 48 hours of it going live online, it had to be advertised as 'sold subject to contract' due to the high demand in interest. The open house was a total success, with over thirty viewing booked in, over twenty individuals attending and over ten offers! The house was sold almost instantly! I can not thank Ashley enough for the professionalism he had shown throughout the process and the effort he had made to ensure all viewers were well equipped with a brochure of my house. I would also like to add how impressed I am with the virtual tour that was placed online when my house was put up for sale. It provided a unique selling point for my house comparing to other estate agents and I was utterly impressed! I would strongly recommend Martin & Co as a letting & estate agent and will be definitely be using them again!

Ms · 26 October 2018

★★★★★ 5/5

Google

My partner and I recently moved into our new home with help from the team at Martin & Co, Bham City Centre. From Day 1 the team have been incredibly efficient and helpful. We have liaised particularly with Bri, who has been very friendly and on hand with speedy replies, catering to all of our needs and answering all of the questions we have had which has been particularly comforting considering we are new to the process. We both look forward to continuing to work with Bri and the team and couldn't recommend them enough.

Kelly · 26 October 2018

★★★★★ 5/5

Google

I was referred to Martin & Co by a friends' sister. She had told me that Martin & Co were efficient, helpful and good value. I went with her recommendation and I have not been let down. I would now recommend them as letting agents to my friends and family. I dealt with Ashleigh (Lettings Consultant) in the first instance who went through all the details with me and then once a tennant had been found (within days) Bri (Lettings Coordinator). Emails and calls have always been returned almost instantly. Everything was efficient and done electronically so I have still not had the need to attend their branch - which is a big plus when you are extremely pushed for time. We're into month 2 now and so far so good. I am extremely happy to do business with Martin & Co!

Mürad · 26 October 2018

★★★★★ 5/5

Google

Super friendly and professional service from Mandi Thandi and the team, she made sure we were looked after throughout the process of getting a tenant and she was very quick to action all queries, not to mention the fact she was working on two properties for us at the same time and managed to get tenants for both of them. Looking forward to working with her on future properties!

Rakib · 26 July 2024

★★★★★ 5/5

Trustpilot

Definitely reccomend!

Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.

Jenna · 15 August 2018

★★★★★ 2/5

Trustpilot

Glenrothes Office

Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.

Jake · 8 August 2018

★★★★★ 1/5

Facebook

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

Joe · 29 October 2025

★★★★★ 1/5

Trustpilot

Shocking service!!

I had struggled to get hold of the estate agents for 6 days, when i finally got hold of someone they told me they were understaffed! I arranged my viewing for today at 12.. im still at the property at 12.30 with no email, no phonecall to state that they were held up or not coming at all!!! Absolutely disgusting service!! Noone is answering any calls from the office, despite them closing at 13.00! Im shocked how you are still in buisness i really am! I confirmed that i wanted to put the holding fee down after i have seen the property but they cant even be asked to turn up! livid!!

Marissa · 12 May 2018

★★★★★ 5/5

Google

It has been a pleasure renting my property through Martin & Co. Mandi has been fantastic, communicating with us on schedule and providing us with all of the information we needed throughout the process, addressing any questions we had. She is quite knowledgeable about Birmingham's rental market. Throughout the process, the letting coordinator service was outstanding and very helpful. Thank you so much for all of your assistance.

Avani · 26 July 2024

★★★★★ 1/5

Trustpilot

Terrible agency

Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.

Tashan · 15 September 2026

★★★★★ 1/5

Google

Appalling service. Rented through them for just over a year and deeply regret giving them a penny of my money. From the get-go I was not given all necessary information to begin tenancy such as access codes as they failed to disclose the regular burglaries within the building. I was without hot water for the first 12 days, despite reporting this to the property manager Debbie Harper repeatedly. She refused to arrange a contractor until I threatened with legal action, at which point I found out they had even contacted the previous tenant to see whether they had issues! Finally a plumber came and after assessment confirmed the thermostat in the boiler was not working. Debbie was always unfriendly and unprofessional. At one point in the tenancy the wind ripped the bedroom window off its hinges. I called Debbie and was told it was my fault for removing the window stoppers, a point she argued even when I explained they had never been attached during my tenancy. This was the general attitude - that everything is the fault of the tenant. She would be intentionally obstructive and I would avoid interaction with Martin & Co at all costs because of this. At the end of my tenancy, I was without a washing machine for 6 weeks. I'd reported this directly to the landlord and then to Martin & Co thinking it would be resolved faster. I was incorrect in thinking this and the problem was not resolved during my stay. Upon moving out, I did not receive any information about the refund of my deposit until asked, at which point Debbie told me the landlord was witholding it. I spoke directly to the landlord who informed me that the deposit was held legally with Martin & Co and that he was unaware of any delay, so this was a complete lie from Debbie who had not done her job correctly. It is now 3 months after I have left the property and I am still awaiting deposit refund. I have been told they are deducting £95 from the deposit but have been given no breakdown of costs detailing what this is for. TLDR; AVOID this company at all costs. Money grabbing and unprofessional.

Grace · 29 November 2023

★★★★★ 1/5

Trustpilot

Try other agents first- this company very discourteous

My experience when seeking to rent through their Battersea Reach office was very poor. I expressed interest in a property but calls and messages all unanswered. Spoke to Jem who said they didn’t do viewings and I should rely on video. Promised to send form and never did. Very arrogant and treated rudely. Try other agents where you will be treated with courtesy.

Jeremy · 24 August 2022

★★★★★ 5/5

Trustpilot

Fantastic stress free experience

A big thank you to Tracy and Ian, Martin and Co Hucknall, for being my letting agent for 6years very efficient first class service. Then now selling the property for me. You were attentive, always on hand to answer my queries very quickly. Liaising between buyer, buyers solicitor and my own solicitors for a seamless sale. Thank you.

Andrew · 25 December 2024

★★★★★ 1/5

Trustpilot

rude staff

My senior and unwell mother suffered a flood after a leak in the flat above. The tenant warned the landlady via the estate agent that a pipe was about to burst but nothing was done. Martin and co staff were extremely rude . One member went over my request to leave my mum alone that day as she was distraught and is unwell but she then telephoned her! NO consideration for a senior citizen or a request to not visit her that day. She still hung around outside her flat and involved others to intimate my mum to give her access.

Camilla · 21 October 2025

★★★★★ 1/5

Trustpilot

Would do 0

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

Liam · 12 February 2026

★★★★★ 5/5

Google

I would just like to say, I have known Oscar for a number of years. His professional attitude to the way he has helped me; is next to none. He has also helped me with other matters without question and is always available in times of need. Thank you so much

Raj · 19 September 2025

★★★★★ 1/5

Trustpilot

Martin & Co have got to be the worst…

Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.

Amelia · 16 November 2023

★★★★★ 1/5

Google

I had an extremely disappointing experience with Oscar Hubball. From my interactions, it was clear that professionalism was lacking. Communication was inconsistent, and commitments were not upheld, which caused unnecessary frustration and inconvenience. I expected a higher standard of service and accountability. I hope this feedback encourages improvement in the future.

Janet · 17 September 2025

★★★★★ 5/5

Trustpilot

Excellent service and courteous staff

My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.

Jan · 31 August 2016

★★★★★ 5/5

Trustpilot

Highly Professional and honest staff:Gloucester

Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.

Nontobeko · 15 May 2024

★★★★★ 1/5

Trustpilot

MARTIN AND CO MEDWAY

MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.

Elena · 30 January 2026