5/5
GoogleWith excellent communication skills,Dan can precisely understand client requirements and provide clear, detailed explanations. His patience and professional attitude make every client feel valued and respected.
Trusted Agent profile · Birmingham
Martin & Co Birmingham Land & New Homes Birmingham reviews
★★★★★
1,267 reviews across 3 platforms
28 Carver Street, Birmingham, B1 3AS, B1 3AS
Martin & Co Birmingham Land & New Homes's office in Birmingham, at 28 Carver Street, is rated 2.7 out of 5 across 1,267 reviews on three platforms, including 411 Google reviews rated 4.3.
411
Reviews on Google
This office
22
Reviews on Facebook
This office
834
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
5/5
GoogleIn finding a new flat in the Birmingham City Centre area, Martin & Co have been nothing but helpful! I have spoken to two members of the team primarily, Sadika and Mandi, and they were always extremely helpful, and talked me through the entire process, making sure I found the property for me and at the price I wanted. Couldn't recommend them more!PositiveProfessionalism
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Agent replied · 23 November 2024
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
5/5
GoogleI have had a lovely experience securing an apartment with Liberty who was really approachable, personable and made the process easy with great communication. Thanks a lot!
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
1/5
TrustpilotPlease avoid!
Please avoid. After 6 years of renting I’ve never encountered so many issues as I did with Martin and co. They have falsified information and are trying to extort money from me and my partner. Unlucky for them I was smart enough to have evidence to dispute it. Please be careful they are thieves and they will do anything to steal your money.
5/5
TrustpilotJust brilliant!
Just rented a property Martin & Co. From start to finish they were brilliant - viewing arrangements, paperwork, keeping us informed - all was spot on. Would use again and recommend. .
1/5
TrustpilotHorrifically bad
Horrifically bad. Stay Away!!! Agent Carlos confirmed a viewing on email, forgot and tried to blame me. THE WORST!
Agent replied · 23 November 2024
Hello Dian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDon't bother if your not in Liverpool
The company "Don't have the capabilities for digital viewings" - I know even after covid!AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
5/5
GoogleKav Pahal from Martin and Co has been absolutely amazing at arranging viewings and helping with every step of the process and has gone above and beyond to help, has made the whole process a lot easier!
1/5
TrustpilotThe worst agency ever
The worst agency ever! Don't use them ever. They don't care about tenants issue. Don't listen at all. No need to help. Just focused on money. We meant to move and on the same day of moving they said that we have to wait one more day. When everything we had ready to move. They are no professional at all. Everything in the rush.
1/5
TrustpilotVERY ANNOYED!
VERY ANNOYED!! I’ve been a great tenant for the past 2 years and they totally F*#$ed me over with my deposit!! Charged me over £400 just for a Fu&%ing clean!!! All for just abit of debri!!! Absolute joke!! Not happy!! Scamming C&£%tssss!!!
1/5
TrustpilotDerby
Derby! Avoid using this agency!! Scammed out of our holding deposit, refusing to return the money after they withdrew our application, Goodlord app they use is also a waste of time and trying to get hold of managers is impossible! Terrible company.
1/5
TrustpilotHARBORNE BIRMINGHAM BRANCH
HARBORNE BIRMINGHAM BRANCH. Terrible scammers, terrible for tenants, terrible for landlords. Poor communication. No common sense. Simply trying to fleece you as much as they can. Unable to get my deposit due to them trying to get a quote for cracked freezer drawers so old they aren't made anymore, freezer was in bits when I moved in, refused to relay communication to landlord. AVOID.
5/5
TrustpilotGreat service to Landlords
Scott Johnson has managed some BTL properties in Birmingham for me.His service over 5 years has been flawless. Responsive, decisive, doing the right thing, great attitude, knowledge of the processes, customer service. All in all great!
5/5
TrustpilotHave had an amazing experience with…
Have had an amazing experience with Martin and co in the Winchester branch. We are all students looking to find a house for the first time and the team were absolutely amazing. Really friendly but always professional, would really recommend them. They were very quick at responding and arranging viewings for housing and helped make the whole process very clear and somewhat enjoyable.
1/5
TrustpilotProperty maintenance
I have recently got on to Martin and co about a property that they let the tenants are not cutting their hedge and it’s out of control and they are not doing anything about the problem instead of dealing with it you end up getting cheeky emails back from them worst company I had to deal with shocking reponce from them
1/5
TrustpilotTotal disaster.They stole the money…
Total disaster.They stole the money from the deposit.I was thinking of renting a house through them,but after I saw what they have done with the deposit....stupid agency,wouldn't recommend it even to my enemy
Agent replied · 23 November 2024
Hi Stanislav, We're sorry to read this, if you could email us at trustpilot@martinco.com to let us know which office you have been dealing with we can investigate the matter further for you.
5/5
GoogleI had a great experience dealing with Mia and Liberty. The whole team are so professional, responds on time and always helpful.
5/5
TrustpilotGood service
Very pleased with Martin and Co. All of my issues as a tenant were sorted very quickly and the staff are friendly.
Agent replied · 23 November 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotAN UTTER NIGHTMARE
AN UTTER NIGHTMARE! Dishonest, unhelpful and unresponsive. Will lie through their teeth, never meet promised deadlines. Cause huge amounts of unnecessary stress. Avoid this company at all costs! NEVER AGAIN WILL I USE THEM!
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