Trusted Agent profile · Birmingham
★★★★★
1,267 reviews across 3 platforms
28 Carver Street, Birmingham, B1 3AS, B1 3AS
Martin & Co Birmingham Land & New Homes's office in Birmingham, at 28 Carver Street, is rated 2.7 out of 5 across 1,267 reviews on three platforms, including 411 Google reviews rated 4.3.
411
Reviews on Google
This office
22
Reviews on Facebook
This office
834
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI recently had the pleasure of working with Jessica as my letting negotiator, and I couldn't be more pleased with the experience. From start to finish, Jessica displayed a level of professionalism, dedication, and expertise that truly set them apart in the industry.
1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
5/5
GoogleMy experience with Martin & Co was amazing and this was only possible with the outstanding efforts put in by Aaron Pabla. Felt like my needs where seen to straight away and I was made a priority when helping me find what I was after. His attitude and responsiveness was great and I’d highly recommend going to him again. Cheers Aaron!!!PositiveQuality, Professionalism
5/5
GoogleTheir professional ability is impressive, the team efficiency is also high, in a very short time to help me find a house, I am very grateful for their efforts
5/5
GoogleDan's level of customer service is unparalleled. He promptly responds to client inquiries and offers personalized service. His meticulous care and thoughtful service provide clients with warmth and reassurance.
1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
5/5
GoogleMy friend and I had a pleasure to work with a lovely Isabella who helped us get our new flat. She was amazing throughout the whole process and answered all our questions really fast and well. Couldn’t ask for a better agent.
1/5
TrustpilotAwful agents, never renting from them again.
They took over from our old agents, honestly They do naff all. Our wall is covered in damp and we've been trying to contact them to get someone to come sort it since june, it's now October and I've Got a baby due in 3weeks. Now the wall is completely covered, starting to get sick from it and still they say 'theyre sorting it' are they chuff. Absolutely ridiculous.
1/5
TrustpilotDisappointed behavior
I called this agency in Liverpool to book a home viewing last week, the appointment was confirmed for the following week and today they called me an hour before the viewingthey told me( also without apology and hastily)"appointment canceled the landlord found the tenant"it's not an honest behavior on your part
5/5
GoogleDemonstrating unparalleled dedication, Dan willingly goes the extra mile to meet client needs, no matter how tight the deadline. His commitment and hard work consistently exceed our expectations.
5/5
GoogleDan's expertise and extensive experience at Martin Co are truly commendable. He consistently provides clients with top-notch service and advice, ensuring every transaction is handled meticulously and efficiently.
5/5
GoogleDan's work efficiency is exceptional. He completes tasks in the shortest possible time without compromising quality. His efficiency and professionalism keep the company ahead in a competitive market.
1/5
TrustpilotDreadful experience
Dreadful experience, was asked to act as a guarantor for a friends student and the process was ridiculous! It is as if you are buying the property not just guaranteeing the rent and we are severely liable for the whole house, an archaic position to be in nowadays. Plenty of other letting agencies now offering independent guarantees for the individual tenant only. Avoid this company!
1/5
Trustpilotwish it could be zero as many others…
wish it could be zero as many others have said.didnt bother checking when my tenant moved out, didnt bother for three weeks to check it despite me being an overseas landlord, didnt bother to reply to emails, no head office they say to complain to, havent bothered to refund money they took. DO NOT USE THESE , THERE ARE ALWAYS BETTER OPTIONS.sunderland branch who I was dealing with
5/5
GoogleWhat truly set Jessica apart, was her dedication to finding the right property for me. She went above and beyond to schedule viewings that fit my busy schedule, and her insightful advice helped me make an informed decision. Would definitely recommend
1/5
TrustpilotEmailed and telephoned re flat to let…
Emailed and telephoned re flat to let in Scunthorpe, I was told would be in touch with me twice. No communication what so ever and when complained was told several people work in the office, need to send staff on a customer service review. Manager emailed me after reading my review and said don't bother using their company again. Response says it all !!!
1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
1/5
TrustpilotAvoid At ALL Costs - Martin & Co
The agency Martin & Co. Canterbury have been an absolute nightmare to deal with - avoid them at all costs if you want peace of mind and a pleasant stay.Their lack of responsiveness, lack of professionalism and lack of follow through is surprising to say the least, and disgraceful to both the landlord they represent and the tenant they should facilitate.
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
5/5
GoogleGreat service from Liberty, she helped us get our apartment rented quickly and with minimal stress. Thank you!
5/5
GoogleA master at problem-solving, Dan swiftly finds effective solutions to complex issues, demonstrating outstanding analytical abilities and innovative thinking. Challenges become opportunities in his capable hands.
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