Trusted Agent profile · Birmingham
★★★★★
1,267 reviews across 3 platforms
28 Carver Street, Birmingham, B1 3AS, B1 3AS
Martin & Co Birmingham Land & New Homes's office in Birmingham, at 28 Carver Street, is rated 2.7 out of 5 across 1,267 reviews on three platforms, including 411 Google reviews rated 4.3.
411
Reviews on Google
This office
22
Reviews on Facebook
This office
834
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Martin & Co Birmingham Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotUnhelpful & lacking knowledge - Leamington Branch
Would not recommend. Unprofessional, uninformed and unresponsive.Takes over a week to receive a reply and even then you're passed from one member of staff to the next, with no-one seeming to have any knowledge on how to help with simple requests. Friends have had similar poor experiences. Will avoid using Martin & Co for future properties.
5/5
TrustpilotGreat estate agent to deal with
Hi,As with most people I'm not a huge fan of estate agents but Andrew Dear at Martin and Co was brilliant to deal with. we were the buyers so he wasn't employed by us but we found him to be honest, helpful and very efficient throughout the process. I would really recommend him to both buyers and sellers.Chris
5/5
GoogleJessica Johal who I was dealing with was great! Quick responses and clear communication!
1/5
TrustpilotWestcliff on Sea branch
Should be a zero score. The westcliff branch dealing with property rental are very unprofessional to landlords. Unless you rent to whoever they say they are not interested. They are only interested in the money and not in providing a comprehensive and supportive service. Much better agents in local area. TOTAL Non listeners avoid big time.
5/5
TrustpilotFriendly professional outfit.
On entry the office was clean and tidy and staff were friendly and helpful with good knowledge of the areas i am interested in. When viewing a property the agents were on time ( bonus) and answered all my queries. From my experience I wouldn't have any hesitation using these guys.also I would recommend on that basis.
1/5
TrustpilotNot replying at all.
Not replying at all.. Pathetic services.. Dumb people..
Hello Mohit, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotWhy are you sending me junkmail
It's 2022 why are you sending me unsolicited junk mail... I can just use a computer to find a product or service, there's one in my pocket right now. Your paper advertising is bad for the environment and I will never use your company or products now.
1/5
TrustpilotThey are a scam
They are a scam, do not fall for them.
Hello, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotI DON'T THINK I CAN ADD MUCH THAT HAS…
I DON'T THINK I CAN ADD MUCH THAT HAS NOT BEEN SAID HERE BEFORE. ONE WORD "AWFUL". I WOULD GIVE THEN 0 STAR IF IT WAS POSSIBLE.
We're very sorry to see that you haven't been happy with the service received from a Martin & Co office. Are you able to update your review to let us know which office you used? This will allow us to investigate further.
5/5
GoogleIt's clear that Dan showed genuine care and interest in finding the perfect home for us.
1/5
TrustpilotI have the most horrible experience…
I have the most horrible experience with them, They are holding my deposit and not want to give to me back, They accused me of the damge in the flat, and when i told them i want to see the damage i been told we not allow!!!!They serves most bad experience in my whole life👎👎👎👎👎👎
2/5
TrustpilotDissatisfied
Signed up just so I can leave the reviewPros:CheapHelpful over the phoneBut that pretty much it. The rest was an unpleasant experience. Strongly advice to steer clear!!
Hi Max,We're sorry to read that you weren't happy with the service received from Martin & Co. If you would like to let us know which local office you dealt with, we'd be happy to look into this for you.Kind regardsMartin & Co (UK) Ltd
1/5
TrustpilotDisappointing and illegal
Went with Martin and Co I few years back.They lied on the terms of the contract about the electric bill. Three years later I get hit with a CCJ after they falsified information. I've successfully fought them in court and won now. They also refused to return deposit and this was lies as well.
5/5
GoogleMartin & Co was very helpful and professional with the showing of the property and providing necessary information. The company kept to time and did well to send a follow up email regarding the viewing. Will highly recommend this service provider.
1/5
TrustpilotUnpleasant experiences
Had no trouble with Martin and Co until recent horrible experiences with a property manager at the Worcester branch, who has been sending emails with threatening language regarding extra bills (for damages not pertaining to our household). The property manager ought to take responsibility rather than bullying the residents into doing his job.
1/5
TrustpilotTotally gone down hill
Totally gone down hill Useless. The workers are zero bothered. Never answer phone/emails. Extremely zero motivation .Sellers avoid this even if they have zerofees.
1/5
TrustpilotChoose another letting company if you own property
DishonestUntrustworthy Inconsistent communicationNo property management actually carried out, damage never reported, structural problems, mould everywhere - much much more but can’t be bothered to list it all. Just want to warn people to stay far away from these unprofessionals.
1/5
TrustpilotThey dont help with complaints at all
They dont help with complaints at all. You can call up, email, go in to their office and they'll act all nice, say they're going to fix what you want but they never will. They're terrible. I've rented many houses with other estate agents in the past but they are by the far the worst.
1/5
TrustpilotDo not trust these people always got…
Do not trust these people always got something tricky on contract you would never read late payments the worst I’ve ever felt with avoiding this company is highly recommended
1/5
TrustpilotAwful service from start to finish
Awful service from start to finish. Numerous issues with the property, including mold on windows and doors, security gate never working, broken buzzer and intercom. We’ve now been out of the property for 3 weeks and no sign of any of the deposit being returned. Avoid at all costs.
1/5
TrustpilotAVOID THIS FIRM
Liars. Unprofessional. Useless. Landlords should NEVER use this Agency as they only do 'ad hoc' duties for the Managment Contract and do not care about the standard of the property nor the Tenant(s). Their Beeston Office (NG9) is SHEET!
5/5
GoogleI have recently liaised with Aaron @ M&C and have received excellent service. I found Aaron to be very polite and professional on calls and via email. He was able to answer all my queries. I would definitely recommend M&C as a number 1 letting agent.PositiveResponsiveness, Professionalism
1/5
TrustpilotWorst agent ever. Avoid.....
Worst agent I've ever rented with. Very poor service. I have rented a property managed by Martin and co and can say that this is the worst experience I've ever had with an agent. Customer service is absolutely terrible. Staff are incompetent and unresponsive. Worst agent ever. Do not recommend at all. Avoid at all costs.
1/5
TrustpilotI am a landlord
I am a landlord. Evicted my tenant without my knowledge, and have then been trying to charge me for this service ever since. Rarely answer the phone, and do not call back after leaving a message. They used to be really good up until they where taken over a few years ago.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
