Martin & Co Birmingham Harborne reviews

★★★★★ 5/5

Trustpilot

Abid was professional when attending to…

Abid was professional when attending to me. i will recommend him for a job well done

Cindy · 24 February 2023

★★★★★ 5/5

Google

I have been working with Simran Kaur for a prolonged period now. She continues to impress me with her promptness, attention to detail, and desire to go the extra yard. All-in-all extremely professional. If I decide to expand my business in the Birmingham area I will not hesitate to continue working with Simran and her colleagues.

Garry · 12 October 2023

★★★★★ 5/5

Google

Working with Amelia and Ben from Martin and Co has been an absolute delight. They are professional about their work, making the entire process smooth and enjoyable. They are very flexible and always try to help. I highly recommend their services to anyone in need of real estate assistance. Thank you for a wonderful experience!

Nasimi · 5 November 2023

★★★★★ 5/5

Google

Amelia was quite helpful and easy communicating with

Bam · 11 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with Muhammed Uddin during my recent search for a rental property . I am very impressed with his professionalism and assistance throughout the process. He responded promptly to my inquiries and answered …

Colleen · 30 September 2024

★★★★★ 5/5

Google

Oscar Hubball impressed me hugely with his superb professionalism and outstanding attention to detail, as he supported us throughout the letting process. He could not have been helpful. He has an excellent understanding of the market place …

Catherine · 30 September 2024

★★★★★ 5/5

Trustpilot

Great service from the agent!

Great service from the agent! Oscar was so quick to respond to our requests and questions and with setting up viewings for properties. Happy we went through Martin & Co.

Maddie · 24 February 2021

★★★★★ 1/5

Facebook

don't make the mistake we did to go with martin and Co! We fell for some of the good reviews (which I now believe is not real). Don't fall for the best real estate of the year awards. We had the worst experience with them.

Arveen · 5 May 2021

★★★★★ 1/5

Facebook

I have let two properties through Martin and Co. and my experience with them has been appalling. A truly shoddy service even though they happily take your money. As far as property management goes, Throughout the time I let through them, there were never any inspections of my property or at least they never submitted any reports of inspections. Inevitably, properties were not kept in a good state by tenants and I was saddled with the costs of fixing at the end of the tenancy if I wanted my properties to be let out again. I have had confusion with their agents signing leases for an amount less than I had agreed to, had tenants make material alterations without consent, consistent late payments and Martin & Co chose not to do much about it leaving me to deal with it myself. At the end of tenancies, they are by far the worst when it comes to helping you recover costs from the DPS. I recovered not a pence of my costs and was not even informed of the outcomes until months after when I had asked. I have NEVER encountered this with another letting agent. In a sale of my property, they acted in the interest of the buyer and to my detriment even though I was the one paying their commission and to whom they were obligated in terms of a contract. If you are a landlord and require a management agent, know that they are not responsive, do very little in terms management and happily take your 10% fee. If you are selling with them, know that they do not necessarily act in your interest even though you pay them a commission. Essentially if you are happy to pay in terms of a service contract and get no service then use them. On a final note, the owner is most unprofessional and raises personal issues which have no relevance to a legal service contract in terms of which him and his staff have failed to deliver properly and have delivered a sub-standard service for which he was actually paid. It is shocking that an owner of an estate agent would stoop so low and be so unprofessional. Avoid them if you are selling or looking for a management agent. Once they secure a rental or sale, you can look forward to little or no response and they certainly don’t act in your interest especially if you are selling your house. Read their contracts very carefully; they hold you liable to pay their commission even if you pull out before exchange of contracts. They found me the most difficult buyers who raised hundreds of queries over a period of nearly ten months and tried every tactic to lower an agreed price as per Memo of Sale and Contract of Sale. Martin & Co. held me to ransom telling me if I pulled out and tried to find another buyer I would still be liable to pay their commission.

Fatima · 5 August 2020

★★★★★ 5/5

Facebook

I was immensely impressed with the knowledge and professionalism of Scott Haddock who bent over backwards to fit us in with a number of last-minute viewings last week. He asked some great questions to qualify our interest and made sure we had done our homework in the areas we were looking at. This took into account many factors which come into play when renting an apartment in a new city - location, surrounding areas, proximity to services and work etc. By not only focusing on the properties themselves, but the whole picture, we were really bought into him and our customer experience. We subsequently had an offer accepted on a great apartment. Keep up the great work, Scott!

Andy · 15 July 2020

★★★★★ 5/5

Google

Good service, quick response to my request for viewing the house, friendly agent as well. Thanks Nathan!

Kai · 29 December 2022

★★★★★ 5/5

Google

Agent was professional and timely, house presentation matches online photos. Massive lounge and siizeable kitchen. Double gazing windows. A.place anyone will.desire.PositiveResponsiveness, Quality

Mercy · 5 June 2022

★★★★★ 5/5

Google

Really happy with Debbie Harper especially

Louise · 21 September 2024

★★★★★ 1/5

Google

Landlord with the company. Had a misquote for a repair to the property which was not identified by the property manager despite the property being fully managed. One would understand if two quotes obtained through the agency were slightly different however the two quote I had from the two contractors recommended from the agency had a difference of roughly £900.!! This was not picked up by the property manager (no names mentioned) and when I requested a breakdown of costs it was not justified by them. I am no expert in the housing game but I am certainly not stupid. My honest experience is that I am dissatisfied and disappointed with the communication from the agency and there is an ongoing investigation on this matter.. Yet to receive any feedback/ resolve on this matter. Update Jan 2020 DO NOT RECOMMEND THEM (Dr Google, please remove the 1 star) Very unprofessional, unethical, send you around in circles, an odd hierarchical structure - where you are approached by the owner of the business if you want to let your property/ rent but they do not want anything to do with you / speak to you once a complaint goes against them/ send you in circles to follow a hierarchical procedure. How odd. This is wrong on so many levels.

Shallum · 21 May 2020

★★★★★ 1/5

Google

I can not stress enough to people to stay away from Martin and Co. they are the worst estate agent and letting agent I have ever witnessed. They false advertise their buildings as brand new never lived in apartments. Yet had renters in them over for over 2 years. So when their apartments are advertised for sale as brand new, they are not! It then means you can’t sell your apartment as it’s lived in and they are bringing the market value down. They deal with dodgy builders who build these properties with none qualified personnel and you have nothing but major issues including dangerous electrical fire issues. Which the fire service have condemned. They let their properties out to drug dealers and do nothing about the havoc they then cause for families having to witness drug drops and the stench of weed in the communal areas. This is just 1% of how badly this company are! Please for the sake of your families and mental health stay away from this company!

Daniel · 21 May 2020

★★★★★ 5/5

Trustpilot

Rebecca was amazing she was a life…

Rebecca was amazing she was a life saver very professional and i’m so excited to move into our new home . She made the whole processes effortless.

Cece · 4 August 2021

★★★★★ 5/5

Google

Happy with customer service received from Owen and Nathan. Professional and polite staff at flat viewing earlier today. Had to call yesterday to rearrange our booking and they managed to squeeze us in - which we appreciate!

Sabrina · 30 September 2024

★★★★★ 5/5

Google

As a tenant and contractor for martin and co I can't recommend them enough. I deal with zainab on a daily basis she is so easy to work with and gets things sorted very quickly very professional

Anthony · 30 September 2024

★★★★★ 5/5

Google

I have had a positive experience with Martin & Co Birmingham Harborne Lettings & Estate Agents in managing my property in Birmingham. Their professional service has been consistently reliable and efficient. I would like to particularly …

Kit · 30 September 2024

★★★★★ 5/5

Trustpilot

Ben was fantastic on our viewing.

Jessie-Ann · 28 October 2023

★★★★★ 4/5

Trustpilot

Avid is very professional,he is very…

Avid is very professional,he is very understanding and considerate.He is really helpful .

Bisi · 16 April 2023

★★★★★ 5/5

Trustpilot

Abid was really helpful towards the…

Abid was really helpful towards the viewing of the house. Very much professional.

Pam · 15 April 2023

★★★★★ 1/5

Google

Landlord with the company. Had a misquote for a repair to the property which was not identified by the property manager despite the property being fully managed. One would understand if two quotes obtained through the agency were slightly different however the two quote I had from the two contractors recommended from the agency had a difference of roughly £900.!! This was not picked up by the property manager (no names mentioned) and when I requested a breakdown of costs it was not justified by them. I am no expert in the housing game but I am certainly not stupid. My honest experience is that I am dissatisfied and disappointed with the communication from the agency and there is an ongoing investigation on this matter.. Yet to receive any feedback/ resolve on this matter. Update Jan 2020 DO NOT RECOMMEND THEM (Dr Google, please remove the 1 star) Very unprofessional, unethical, send you around in circles, an odd hierarchical structure - where you are approached by the owner of the business if you want to let your property/ rent but they do not want anything to do with you / speak to you once a complaint goes against them/ send you in circles to follow a hierarchical procedure. How odd. This is wrong on so many levels.

Shallum · 27 March 2020

★★★★★ 1/5

Google

!!LANDLORDS BEWARE!! I only give the one star as Google does not allow me to give them less. The staff at this branch and their management are incredibly incompetent, rude and show very little common sense. Their property management team shows no initiative as they are not proactive in getting any issues that arise sorted in what would be a reasonable time frame. They seem to have more than the average businesses problems with their email systems. Which result in appointment emails not being sent, and things that should be for the 'Landlord only' being sent to the tenants as well. Whilst on the subject of communication problems, both Deepa and her Property Management Team Leader Marie appear to struggle with basic comprehension of the English language. Despite them speaking English fluently, they will often take several minutes explaining the same thing before they will admit any failings. Further to this and even more frustratingly, Marie has a tendency to try and use verbal acrobatics - leaping from one alternative fact to the next to defend the failings of her team. In short, you are better off going elsewhere if you are looking for professionalism, competence and reliability.

Mable · 27 March 2020