Martin & Co Birmingham Harborne reviews

★★★★★ 5/5

Trustpilot

Sadika was very helpful very…

Sadika was very helpful very understanding seems to know her job really well thanks for all the help

Connor · 18 October 2023

★★★★★ 5/5

Google

Oscar Hubball at Martin &Co is one of the best advisors . Very professional , efficient and always provides timely updates . Truly is an asset to the company .PositiveResponsiveness, Quality, Professionalism, Value

Shandi · 2 June 2022

★★★★★ 5/5

Google

Vinnay has been really good with communication of the sale of my house and has been very efficient and very helpful when it comes to answering my queries and getting back to me.

Alan · 24 May 2022

★★★★★ 5/5

Google

I had viewings with Sammy who was absolutely amazing. Probably one of the best ones I had. So friendly and peoples person. Fantastic customer service. She was very helpful and knowledgeable. Mostly she was very approachable. Thanks Sammy!PositiveResponsiveness, Professionalism

Suzila · 2 June 2021

★★★★★ 4/5

Google

Debbie does a good job of managing our apartment. Emails are responded to promptly and she keeps in touch with us. My only concern with Martin & Co is that sometimes their sub-contractors are more expensive than I would expect or that I pay with other managing agents.

Penny · 30 September 2024

★★★★★ 1/5

Google

I usually don’t write a negative review but goodness this one’s necessary. Not just for me but to help others know on how awful the customer service is. I was a tenant of Martin and co for 6 months, let me say this, if your property manager …

Suz97 · 30 September 2024

★★★★★ 5/5

Google

I’ve had a good experience with Martin & co. The letting agents are very helpful especially this one particular agent Nathan Ballard he’s been very patient and kind and very helpful especially because we withdrew from an application. He was still happy to help us with another one.

Hawa · 30 September 2024

★★★★★ 5/5

Google

Really appreciate the bespoke service offered by Martin & Co. Nothing is too much trouble! Rebekah went out of her way to arrange viewings to suit my busy work schedule - very much appreciated!

Paulette · 27 March 2022

★★★★★ 5/5

Google

I would like to say a big thank you to Luis for his professional service providerd during our search. I am well pleased and Satisfied with Martin & CO and can recommend anyone to use their service. Well done.🥰

Juliana · 21 May 2021

★★★★★ 1/5

Google

Rented a very dirty and faulty flat with a lot of hidden things to repair. They did get it cleaned once I was in the flat and could not stand the state it was given to me. But it should not have been like this when they say it is professionally cleaned. It wasn't. I got tired of reporting the number of things that were wrong with the flat. I was deceived by them during covid times as they only did virtual viewings. Stay away from this agency and save on stress and money.

M · 30 June 2022

★★★★★ 5/5

Trustpilot

welldone Debbie.

I have had a very great experience with Debbie as my property manager. always responding to me on time, always available when I need her and very polite. I wish every property manager was like Debbie honestly.:) thank you Debbie

Asmau · 26 February 2021

★★★★★ 5/5

Google

Very professional service, Thanya was particularly helpful and nice, turn around time from enquiry to house visit was quite impressive, compared to earlier experiences I had with other agents

Ijeoma · 30 October 2022

★★★★★ 5/5

Google

Huseyin was an absolute pleasure to deal with. Moving in and out was a smooth process and extremely professional. Had absolutely no issues during our tenancy and if we did they were dealt with as speed with no issues. Thanks again! :)

Louis · 4 August 2020

★★★★★ 5/5

Google

My experience with the Agency was really cool, communication and customer service, perfect.The pilot was friendly and ready to answer all questions. Great service, deserves a 5 ⭐

Omolara · 29 November 2022

★★★★★ 5/5

Google

This is our first experience of having our property managed and it has been terrific from the start. Special mention goes to Laura who has been super-responsive and helpful, even late in the evening! Thank you Laura for the continued support.PositiveResponsiveness, Professionalism

Simon · 28 June 2020

★★★★★ 5/5

Trustpilot

Good experience

Vinnay was very helpful and supportive in the process. He communicated well and was punctual and friendly.

Irakli · 19 October 2023

★★★★★ 5/5

Google

I would like to say a big thank you to Luis for his professional service providerd during our search. I am well pleased and Satisfied with Martin & CO and can recommend anyone to use their service. Well done.🥰

Juliana · 27 March 2021

★★★★★ 1/5

Google

Two members of staff in sales Harborne have exercised complete indiscretion! I will never use this franchise again.

Marilyn · 16 August 2024

★★★★★ 1/5

Google

* BEWARE - AVOID AT ALL COSTS * DO NOT RENT FROM MARTIN & CO * I would give them -5 stars if it was possible. The worst and most unprofessional letting agent I have ever dealt with - namely Shanti Bailey and Marie Littleford from Property Management. They are completely clueless about property law and will never ever admit to being in the wrong. Firstly, they refused the notice I gave to end my tenancy and wanted to hold me accountable for rent payments for the foreseeable future. Just to clarify, my tenancy was no longer fixed-term and had been on a periodic tenancy for the past year. I contacted other legal bodies to seek advice and I was well within my rights to serve notice to end my tenancy. No matter how much EVIDENCE I gave them to state that I had every right to give notice, they kept responding with endless lies and false claims. They argued that they could hold me captive in that property for the foreseeable future/rest of my life and that I had no right to leave, ever (anyone come across a tenancy like this before?!), so I would be accountable for rent payments forever. Not only this, Shanti also lied to me on numerous occasions (via telephone and email) stating she was SO CERTAIN I was unable to leave and that she had evidence proving this. Obviously, I never received any evidence at all as it doesn't exist! She later lied and said she never made such claims. Even I though I don't work in property, I know where I stand with my rights based on *FACTUAL EVIDENCE* i.e. not my personal opinion. They eventually decided to accept my notice to end the tenancy (at this point, I had already moved out and returned my keys to the branch - which was accepted funnily enough, despite them refusing the notice I provided a month beforehand). The issues didn't stop there. After this, I wrote a complaint to them several months after moving out regarding the issues I experienced as well as an attempt to obtain a response regarding my deposit repayment request (which I had already requested a repayment for 2+ months ago). As expected, they responded with more lies and false claims. This left me no choice but to submit a statutory declaration claim (which required a lawyer) through the Deposit Protection Scheme in order to get a response from Martin & Co. I finally received my deposit back after almost 8 months since moving out, though this is only as a result of the action I had taken. If I hadn't gone out my way to try retrieve my deposit, it would've still been stuck awaiting their response for who knows how long! I could write so much more regarding their poor service but the word count probably isn't enough to do so... Not to mention the amount of my time they have already wasted. Bottom line - avoid them at all costs unless you want to be faced with a massive headache of endless arguments/problems! Or be held captive in your rented property for the rest of your life for that matter...NegativeProfessionalism

Debbie · 28 May 2022

★★★★★ 5/5

Google

I have been looking for a property and have done a number of viewings with Martin & Co Harborne. I am really impressed with the level of professionalism by the Lettings team in particular Oscar Hubball. Highly recommend!

Emily · 10 June 2021

★★★★★ 5/5

Google

Great experience renting with Martin &co. My property manager Chloe was great throughout my tenancy. Highly recommend!!

Clare · 12 October 2023

★★★★★ 5/5

Trustpilot

Enquiry

Owen was very helpful in assisting me on my enquiry answering all my queries, highly recommended.

Bobby · 4 November 2023

★★★★★ 5/5

Google

I am glad to have Ben from Martin & Co in Harborne, Let our Property. We are extremely pleased with the service we are receiving. Letting a property can be a challenge; you never know what kind of Tenant you are going to get. So when …

Bruce · 30 September 2024

★★★★★ 5/5

Google

We have rented an apartment in Harborne in 2024, and liked the process provided by Martin & Co. Muhammed took care of the documents and the letting process, and Amelia has arranged the keys collection, and everything went fine. I really enjoyed the service provided by them.

José · 30 September 2024