Trusted Agent profile · Birmingham
Verified
★★★★★
2,201 reviews across 4 platforms
143 High Street, Harborne, Birmingham, B17 9NP
Part of Martin & Co, see every office.
Martin & Co's office in Birmingham, at 143 High Street, is rated 4.5 out of 5 across 2,201 reviews on four platforms, including 1,625 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
1,625
Reviews on Google
This office
27
Reviews on Facebook
This office
546
Reviews on Trustpilot
This office
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
Trustpilot5* All Round Service
I am a landlord of multiple properties and Laura has recently been assigned as my Property Manager. Nothing is ever too much. Whether it be rental statements or maintenance issues, Laura is always there to help. I couldn’t recommend Martin & Co enough from their lettings team all the way through to their amazing Property Management department. 5* service all round! Keep up the good work!
1/5
Googledont bother you're wasting your time with this lot
Hi Octav, We’re sorry to hear about your experience and the frustrations you’ve described. … More
5/5
GoogleA huge thank you to Muhammed Uddin and Oscar Hubball who have gone above and beyond to help me to find suitable tenants. They are extremely professional and have kept me updated throughout the process. I highly recommend them for all your lettings needs.
5/5
GoogleJust wanted to express my sincere gratitude to Zainab :), you have really helped me and my family with concerns regarding a property that we were having trouble adjusting to, really want to say thank you for listening to our worries and …
5/5
GoogleLaura has been ever so helpful throughout the entire house search process. We came in with exactly what we wanted and she made it happen constantly re-assuring us and remaining in frequent contact with us. We felt supported throughout the entire journey and her consistency with contacting the required teams for us made things run smoothly as we got the entire process done in less than a week! :)
1/5
TrustpilotAvoid This Scam agency -A Landlord's Experience with Mismanagement and Deception
I urge you to avoid this agency if you’re considering renting your property. Here are the issues I faced: 1. Severe Undervaluation: They drastically undervalued my property to secure an easy income, ignoring its true market value. 2. Profit-Driven Tenant Selection: Despite multiple interested tenants, they selected a tenant who paid 12 months' rent in advance, allowing them to invest the money in their personal or family-run business accounts for their benefit without consulting me. 3. Delayed Payments: Even with 12 months' rent in their account, they consistently made late monthly payments, forcing me to chase them for my money. 4. Extortionate Maintenance Fees: Their maintenance charges were exorbitant, often double what a typical maintenance person would charge. 5. Excessive Transfer Fees: After deducting the first month's rent as a tenant-finding fee, they charged over £140 monthly just to transfer rent from their account to mine. 6. Rude and Unresponsive Staff and Manager: The branch manager and staff were extremely rude and unresponsive to my complaints and emails, treating me as if I worked for them. 7. Greedy and awful with extending the contract : They approached the tenant for another 12 months' rent in advance without consulting me, ignoring my decision on whether I wanted to rent my property or increase the rent. 8. Delayed Release of Tenant's Deposit: Despite my instruction to release the tenant's deposit in full, they delayed the process and still have not paid them their deposit. 9. Trespassing Post-Contact : Even after their contract ended and I terminated their services, explicitly instructing them not to enter my property, they trespassed, causing significant distress. Martin & Co Harborne offers nothing but fraud and stress to both landlords and tenants. This agency consistently disrespected my authority as a landlord and pursued their interests at my expense. Avoid them to prevent similar issues and stress.
5/5
GoogleMy experience looking at this place was excellence. Very satisfy.
Hi, Thank you for your kind words! We’re delighted to hear you were satisfied with … More
5/5
GoogleI recently went to see a house and had a great experience. Ben was professional and extremely helpful. He answered all my queries thoroughly and made the process smooth and pleasant.
5/5
GoogleQuick to respond, friendly and competent. Would very happily recommend. Thanks for Sebastian
Thank you so much, Крістіна! We're delighted to hear that Sebastian was quick, friendly, and helpful throughout. We really appreciate your kind recommendation. … More
5/5
GoogleI have always had a highly professional interaction with Martin and Co Harborne, whether that is 1:1 or over the phone. All of my concerns and issues are dealt with in a professional and timely manner. On many occasional concerning situations have been bought to my attention, in ample time, to prevent an accelerated situation. Thank you to Rhianna Ricketts in particular.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTheir service is prompt, responsive and reliable. I was corresponding with Tobias and he was professional with his job, whether it's scheduling property viewings or feedback e.t.c.
Hi Ndukwe, Thank you for your kind feedback! We’re glad to hear Tobias provided prompt, responsive, and reliable service throughout your experience. We appreciate your … More
5/5
GoogleDebbie Kempson has been a great property manager for the duration of our tenancy. I would highly recommend this Martin and Co branch to anyone
5/5
GoogleI had been dealing with this office for years, Started with their Head, Raj Over the years, everyone I dealt with was pleasant, helpful and does not go beyond their remit, then ask superiors for clarification. My son is in his house now but we would be happy to go back again to ask their business in the future.
5/5
GoogleAs a first time landlord, Raj and his team have made the process very straightforward. Marie also promptly resolves any issues that both myself and the tenants may have. The whole experience has been, and continues to be, uncomplicated and stress-free.
Thank you very much for your positive review, your feedback is appreciated. Regards, Martin & Co
5/5
GoogleReally lovely staff, both Nathan Ballard and Muhammad Uddin were incredible helpful and great people that helped us find the right place in no time.
5/5
GoogleI had a fantastic experience with Martin & Co Harborne, especially with Muhammad, who was incredibly efficient, professional, and friendly throughout the whole process.
Hi Lan, Thank you for your fantastic feedback! We’re delighted to hear Muhammad provided efficient, professional, and friendly service throughout your experience. We … More
5/5
TrustpilotThanks Oscar
Just a big thanks to Oscar who has helped us find tenants quickly for 2 flats we were renting this month. From the initial contact thru to contract signing Oscar made the procedure painlessly and quickly. His communication throughout was without fault.
5/5
GoogleExceptional service from Miss Zainab, she has delighted me and my partner with a beautiful property, clean and pristine , exactly as described and better than the pictures, the landlord also seems to be a good fit for us, thanking her …
5/5
GoogleGreat experience! Specifically Zainab Khan is really helpful and attentive with any issues raised. Pleasure to work with her and she was extremely helpful.
5/5
GoogleFor someone who just moved in this town, it was very difficult to find a home. However, with kind and dedicated support of Martin & Co Harborne office, especially Muhammed Uddin, I could find a great property easily. Thank you all.
5/5
GoogleHad a viewing today in Selly Oak. Mashud from Martin & Co was really lovely, he gave us a thorough tour of the property, answered all our questions clearly, and was very professional throughout. Really appreciated his time and approach!
4/5
GoogleOn time, clear communication and a freindly bunch thank you all :)
Thank you so much for your kind words, Jaunita! We’re delighted to hear that our team was punctual, communicated clearly, and made your experience friendly and enjoyable. It means a lot to us. We look forward to assisting you again in the … More
5/5
TrustpilotGreat.
Muhammed Uddin showed us around a property to let. Friendly and approachable. Answered our questions well. Also Owen Smith has been great at dealing with my search for a rental property. I feel I can keep in contact, to continue searching.
5/5
GoogleThe company was very responsive and helpful. They facilitated viewings and calls to my schedule and were very professional and personal in their approach.
Hi Kayden, Thank you for your kind feedback! We’re pleased to hear that our team was responsive, helpful, and accommodating to your schedule. We appreciate you taking the … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in property sales and residential lettings across Harborne, Edgbaston and the surrounding areas - providing specialist advice, and support across all areas of the property market. Deepa Sohal is Managing Director at Martin & Co Harborne and along with her dedicated team, is passionate about supporting local people find their perfect house to buy or rent. Harborne is an upmarket area, with many pubs, bars and restaurants. It benefits from good transport links, and Birmingham City Centre is just five miles away which offers world class shopping and excellent employment opportunities. There is a wide range of property types available to suit every individual need in and around Harborne from studio flats to six bedroomed detached houses. Whether you are looking to buy, sell or invest in a property in or around Harborne or you would like a free valuation, please do get in touch.
Send Martin & Co Birmingham Harborne a message.
Yes. Martin & Co Birmingham Harborne won Gold in The Trusted Agent 2026 awards.
