Martin & Co Birmingham Harborne reviews

★★★★★ 1/5

Google

I am still waiting for my deposit to be returned since November. Daisy is keep telling us that she needs to speak to the landlord that work needs to be done and it is not true. Asking us to pay for things that happened after we left and that we have emails for. Today she said it is not her problem after we requested invoices for what we’ve been charged for. Do not rent and give deposit because you won’t see it back. Also denied that people walked in my place while I was living there apparently for a house viewing but we haven’t been advised so woke up after a night shift with 2 mens and a woman in my house looking around. I will let you decide if you want to rent a house from them.

Florentina · 21 May 2023

★★★★★ 5/5

Google

I was looking for a rental property and used Right to Move to begin with, and shortlisted 2-properties of Martin & Co. At Martin & Co, I was helped by Nathan in providing the details and even agree to make remote arrangements for apartment viewing, as I am not physically in the UK. I'm still working with Nathan on getting my application in front of the landlord, but my experience has been good so far. And I must say that Martin & Co. is the best among all others, of the way they showcase the property, especially a video profile which gives a good idea to potential tenants at first glance, without even a physical viewing.

Anurag · 21 May 2023

★★★★★ 1/5

Trustpilot

Avoid and stay away

I am writing to express my deep dissatisfaction with the service provided by Martins & Co Harborne in relation to the letting of my property. Despite charging disproportionately high fees, the agency took nearly two months to secure tenants. Their primary contribution during this time was to repeatedly suggest lowering the asking price, an approach that lacked creativity, effort, and market insight. It felt as though I was being advised to give the property away. Further compounding the issue, I received multiple emails pressuring me to sign disclaimers absolving the agency of legal responsibility, on the grounds that they were not managing my property, despite having signed Terms of Business with them. This attempt to retroactively shift liability is both unprofessional and unacceptable. Due to their delays, I sourced tenants independently. When I informed Martins & Co that I would proceed with whichever tenant completed the process first, they responded with threats of charging 75% + VAT of the first month’s rent, claiming I was withdrawing from an offer. This is not only unreasonable but borders on coercive. I will be escalating this matter to the Property Ombudsman and urge others to exercise caution when dealing with this agency. Transparency, professionalism, and accountability should be the foundation of any property service, qualities that were sorely lacking in my experience. BE CAREFUL

Sotris · 12 August 2025

★★★★★ 5/5

Trustpilot

Good team

I've had Martin & co look after a property for us for a good number of years now and decided to sell that property. Once all the painting and decorating was done i called them to put it on the market.Thay have been really good came out to see me. Give me there valuation it was on the market for a few days they did a block booking on the Saturday sold it on the Monday. Been very good in feedback with call and emails. I would definitely use them again and would recommend them too. So thanks Damien & vinnay for all your help....

Carl · 12 May 2023

★★★★★ 1/5

Google

February 2026 (7 months after Martin & Co's initial reply): No action has been taken to repair the damage and the company appears to have lost interest. …

Ellis · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Martin & Co. The viewing process was quick and straightforward, and the agent was friendly, professional and helpful throughout. Communication was clear and the whole process was handled efficiently. Thank you for your assistance.

Edgar · 16 July 2026

★★★★★ 5/5

Trustpilot

Herbie was very professional and…

Herbie was very professional and informative on the day. He made it an easy process for us to view and know what the property entails, 5 star service

Blair · 15 September 2025

★★★★★ 5/5

Google

Both Ben and Owen were very helpful with our viewing and application process

Kiera · 28 February 2025

★★★★★ 5/5

Google

I had a dealt with Muhammad Shah of this company and he as a person is quite helpful and swift to respond 👍🏻 …

Raja · 21 September 2024

★★★★★ 1/5

Google

Martin & Co feel like condensed capitalism in estate-agent form. Endless process, zero substance, and a remarkable ability to drain time while achieving nothing unless forced. …

K · 16 February 2026

★★★★★ 1/5

Google

Contacted by Martin and Co and arranged a rental valuation for my property. Organised time off work to be able to show their colleague around my 6 bed house. They cancelled the appointment less than an hour before it was scheduled even …

Shannon · 21 September 2025

★★★★★ 1/5

Google

I give them 5 stars one year ago as the letting department offered us good service to finalise the deal smoothly. But I have to downgrade this to one star after a very disappointing service from property management department. The flat was …

Zak · 21 September 2025

★★★★★ 1/5

Google

Absolutely horrible experience, after their vasade with their viewing trying to make it seem, they cared about the tenants, after the viewing was over and I assume the property has be let out, boom ghosted amelia and mo shah, avoid them. I …

Shelia · 16 September 2025

★★★★★ 5/5

Google

Herbie was so patient and professional today at the viewing of the property. He showed me the house and explained clearly the expectations of the Landlord. …

Onehi · 16 September 2025

★★★★★ 5/5

Google

Tobias was highly professional and always ready to support during my house hunting .

Olubunmi · 5 February 2025

★★★★★ 1/5

Google

Went all the way to Birmingham for a viewing, and the agent told me they’d send my application over before the next day. Later that same evening, the property was already marked as “let agreed.” Really disappointing and felt like a waste of time.

Salim · 2 September 2025

★★★★★ 5/5

Google

Beth has been a great property manager, she is very helpful and professional. I will definitely be using this company again when/if needed.

Katie · 21 September 2024

★★★★★ 1/5

Google

Normally, I do not leave reviews if I am unhappy with a service; I simply choose not to use it again. However, I believe sharing this experience might be helpful for potential new tenants considering this branch of Martin & Co. …

Joanna · 21 September 2025

★★★★★ 5/5

Google

Bit of a difficult purchase but Marin & Co were there to guide and handle every stage. A specific mention to Nathan Ballard who was on hand to arrange the final details to complete the purchase. Many thanks.

Guido · 29 October 2025

★★★★★ 5/5

Google

I was introduced to Damien Parker of Martin & Co, after being very disappointed with my 1st Estate Agents who had failed to make a sale in Months. Literally within a week of taking Photos and marketing the Property Damien had …

Colin · 16 September 2025

★★★★★ 5/5

Trustpilot

From the get off Martin and Co are very…

From the get off Martin and Co are very helpful great with communication got back too me straight away about viewing one of the lovely properties with high technology they saved all my details including phone number and email and when I rang them they answered with Hello miss Campbell which was a nice touch differently would recommend Martin and Co And they do have some of the best properties I've seen so far .On viewing the property Owen was very prompt warms and professional Definitely all around 10/10

Simone · 17 February 2023

★★★★★ 5/5

Google

Zainab Khan from Martin & Co! She is the best person to work with from the Martin & co Harborne branch! She gets the job done, she is fast and effective and very efficient, she listens to …

Faiza · 22 October 2025

★★★★★ 5/5

Google

What can I say? Damien Parker at Martin & Co handled the sale of our house seamlessly and professionally. His attention to detail took away so much of the stress associated with moving house and everything went through without a hitch. Hopefully we've now found our forever home but if ever we decide to move again Damien will be our man to go to. Thanks so much Damien....you're easily 5 stars!

Kym · 23 October 2023

★★★★★ 1/5

Google

Very bad for tenants. The property managers claim to be impartial but clearly they are doing the landlord’s bidding. When we moved out of our flat they tried to take over £400 from our deposit. Our property manager listed numerous …

Anna · 21 September 2025