Life Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

Cristina Luntraru has been of great…

Cristina Luntraru has been of great help with my moving in experience. She replies to my emails promptly and helps me out with any problems I had at my new home. As I just moved to UK, everything is new to me and Cristina has provided me with much information for my transition. I highly recommend their company for the good service!

Carey · 26 June 2023

★★★★★ 5/5

Trustpilot

Renewal 2024

Ms Amrita Rathod has been dealing with our renewal over the past week. We have found her very attentive, professional and quick to keep us updated. Amrita has made the whole process stress free for us. We hope that Amrita will be available to implement our next renewal.

Duncan · 8 May 2024

★★★★★ 5/5

Trustpilot

Thank you Nicola!

Life Residential has been an extremely professional and dependable agency in the last year, making my first year of leasing/living in London so much easier. Thank you Nicola Soper for being such a supportive agent, especially over the last 1 week with multiple requests. Your prompt actions have helped address issues immediately. I look forward to a continued long term relationship with the agency.

Saumya · 3 April 2023

★★★★★ 2/5

Trustpilot

Don’t Bother

Would not recommend renting from this branch. Constant miscommunications, flat was handed to me in disgraceful order - was sorted out by landlord thankfully but now months later and they still cause silly issues that waste time for a perfect tenant.

Robyn · 8 October 2026

★★★★★ 1/5

Trustpilot

LONG-standing landlord client left deeply disappointed

I have used Life Residential’s full letting management service since 2014, but this recent experience has been extremely disappointing.

Antonio · 3 August 2026

★★★★★ 5/5

Trustpilot

Zainab is always extremely professional…

Zainab is always extremely professional and efficient in her dealings. She is particularly skilled at dealing with tenants on sensitive issues and coming to successful resolutions. She has worked extremely hard for us when on-boarding new tenants and in coordinating appraisers for our refinancing requirements. She is always a pleasure to deal with and I feel very confident when she handles our property needs.

Cameron · 6 March 2023

★★★★★ 5/5

Trustpilot

Maham Iftikhar - An effective Property Manager

Maham Iftikhar is very diligent and proactive in resolving client issues. She always keeps the client informed about progress on maintenance actions and ensures that the tenants understand their obligations in respect of the property. She manages a heavy workload effectively and always seems on top of issues. Her communication skills are well developed and professional. She is a credit to the firm.

Jim · 6 April 2023

★★★★★ 5/5

Google

I had a really positive experience with Miriam from Life Residential Birmingham. From the jump, her response time was incredibly quick, she was always ready assist and respond back to any questions I had. I got my apartment and the whole process was completed within the same week, thanks to her help.

Fayemi · 14 November 2025

★★★★★ 5/5

Google

Jahdel was amazing, he was so helpful and took his time showing me all the properties I viewed. It was great to see that he asked questions and based on my answers he showed me what he thought I would love and he was so right! First apartment and I fell in love! I couldn’t recommend him enough.

Carolina · 26 August 2023

★★★★★ 5/5

Trustpilot

Great experience and quick service!

Great experience and quick service. My issue in the apartment was resolved quickly and efficiently by the team.

Parth · 9 August 2026

★★★★★ 5/5

Trustpilot

Claudia Nicholls has been the Property Manager of my appartment in Ilford

Claudia Nicholls has been the Property Manger for my appartment in Raphael House,Illford, for a number of years now.She has always promptly and efficiently attended to requests or complaints from my tenant after liaising with me .Knowing that Iam an overseas (Mauritius)landlord and therefore unable to deal with issues (queries and requests from Estate Management Company or from tenant or regulatory authorities in optimum conditions, she has been particularly helpful - often suggesting solutions to facilitate decision-making by me on matters concerning my appartment- in ensuring a trouble -free renting of my appartment.I do commend her for being so reliable.D kumar Dabee,Mauritius

Dheerendra · 19 October 2020

★★★★★ 5/5

Trustpilot

Check out process

The check out process was very quick and smooth - I was sent clear instructions of things I need to think about way ahead of the check out time (giving me sufficient time to plan ahead) and the deposit return process was very straightforward. Thank you Szilvia Nemeth and the team for a smooth and stress free process!

Indre · 7 August 2023

★★★★★ 5/5

Trustpilot

Life Residential Review

I recently had the pleasure of dealing with Ralph, the senior lettings consultant, and Abby from the renewal department at Life Residential, and I have to say, they are truly amazing and the best I have ever dealt with. As someone who has rented properties in the UK for many years, I have dealt with numerous lettings agencies, but none come close to the level of service and professionalism that I received from Ralph and Abby.From the very first interaction, it was clear that both Ralph and Abby were dedicated to providing exceptional customer service. They were always prompt in their responses, whether it was via email or phone, and they went above and beyond to ensure that all my queries were answered. What impressed me the most was their willingness to listen and care for what I had to say. They took the time to understand my needs and concerns, and they worked tirelessly to find a solution that best suited me.In addition to their excellent communication skills, Ralph is also incredibly knowledgeable about the rental market in the UK. He provided valuable insights and guidance throughout the entire process, making it a seamless and stress-free experience for me. I truly felt like I was in good hands with them, and I couldn't have asked for better support.I have to say, Life Residential is by far the best lettings agency in the UK, and it's all thanks to the exceptional team, especially Ralph and Abby. They have set the bar high for other agencies, and I can confidently say that I will be recommending them to anyone looking for a rental property. Their dedication to their clients is truly commendable, and their level of service is unmatched.In conclusion, if you're looking for a lettings agency that truly cares about its clients and provides top-notch service, look no further than Life Residential. Ralph and Abby are both amazing and the best in the business. I couldn't be happier with my experience, and I will definitely be using their services again. Thank you, Ralph and Abby, for all your hard work and for making my rental experience a positive one. You are truly the best in the business!

Ahmad · 22 March 2024

★★★★★ 5/5

Trustpilot

This is a feed back for Abby Gooptu

This is a feed back for Abby Gooptu. Abby helped us to renew our contract. The whole process was smooth, seamless and very efficient. It was very easy to get the whole process done. Thanks Abby for a 5 star service.

Prasanna · 22 July 2024

★★★★★ 1/5

Trustpilot

SCAMMERS AVOID AT ALL COST

This is my old review as they closed the Depford branch after scamming numerous people... You can check on google for the photos.If I would have to explain the whole story it would take me an age, but I can tell you for sure this has been the most unprofessional agency I have been renting with in all my life.The property (flat 2101 Distillery tower) has been rented to me dirty and with outstanding work to be completed without being advised at all. Nothing of this was written on my check-in report and even if I complained with all the people working in the agency even before to receive it, nothing has happened. I had to spend my first days cleaning and fixing all the stuff inside the flat. (Dirty floor, spider webs everywhere, dirty kitchenware and dirty toilet)I tried to discuss this with everybody (Robin, Harry, Clifford and the team leader Nathan), and I still have all the emails where I asked specific questions, but nobody has ever been able to give me a proper answer.On my stock report all the faulty items were mentioned as in working order but even the hoover was not working... and on the report was showed as "checked and in working order".When I showed to Robin my evidence and asked for some explanations he said to me "they don't have time to check everything".The property manager Harry is basically the most unprofessional person I have dealt with. He doesn't reply to your email especially on outstanding works or if you have to get back your deposit, I left my property on the 25th of August and I am still fighting to get back my money because I got charged for the cleanings even if the flat was given me dirty. (245 pound)Those people are scammers and they will do everything to steal money from you. They clearly gave me a fake stock report and even if I started to complain about the flat before to receive it, they didn't do anything about it and Harry said to me that the flat was clean at high standard.DO NOT RENT WITH THEM AND READ ALL THE REVIEWS!Update: After this review I got contacted on the 26th of Feb by a team manager called Aby, which asked me a lot of questions saying that their willing to get things "right". I asked to refund me the money that they stole out of my deposit and she said "Give me till next Friday and I will let you know"... and guess what happend again? Of course I did not hear anything back. Avoid them like the plague.

Niccolo · 10 March 2024

★★★★★ 5/5

Trustpilot

I’ve had a great letting experience…

I’ve had a great letting experience with LR team. My property manager Rachel Bridgeman was super kind and helpful. She patiently listened to my urgent situation and gave me timely feedback. Also my request was handled in a timely manner.

JUNXIAN · 5 August 2024

★★★★★ 5/5

Trustpilot

THANK YOU !

This is just to say a very big thank you to Clifford Walker and all the team at Life Residential for sorting out a new tenant for me in the most difficult of circumstances. Please pass on my thanks and best wishes to all involved. All of your professionalism, efficiency and friendliness has been really impressive especially given how the renewal couldn’t have been happened at a worse time!I’ve been with Life Residential quite some years now and I’ve always been impressed with the service you’ve offered me. This latest experience takes it to whole new level !Many thanks to all of you again

VW · 9 April 2020

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 5/5

Trustpilot

Karishma Rathor as my property manager

Karishma is a very pleasant and polite property manager. I have been very pleased with the services being provided by her. Even for the short meeting during my stay recently in London, she has resolved any issues I have to my satisfaction. I have requested all of my 3 properties in London to be under her portfolio. I was subsequently told that this is now arranged at my request. I am very pleased to have her as my property manager.

Richard · 29 August 2019