Life Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

Property Manager Review

I have been a tenant in a property which Life Residential has been managing for the last 4 years. Over time, the property manager of the apartment has changed a couple of times but I am happy to say that my current one is extremely attentive. Lorretta has been my property manager for the last year or so and has been wonderful to say the least. All my issues have been addressed in a very timely manner and so professionally. She has been very empathetic to my concerns. Lorretta is a true gem of Life Residential!

Nef · 1 March 2023

★★★★★ 5/5

Trustpilot

Stress free

Talking with Jahz Reid throughout our property search has been so easy and not complicated at all, first time renting so he explained the process and made it super simple and stress free would highly recommend 😄

George · 18 July 2026

★★★★★ 5/5

Trustpilot

Timber Yard, Birmingham

This is our second experience with Life Residential. As a caring Landlord we have a more hands on approach and keen that our tenants are comfortable and in return we ask them to respect our flat, care goes two ways. Our property manager is Kalidass Uvaraj who has gone to extraordinary lengths to ensure that any issues were dealt with efficiently and updated us in a timely manner. Kalidass is very much on the ball and it is a very good experience for us to have him handling our flat and keeping the tenants happy too.

Paul · 20 February 2023

★★★★★ 4/5

Trustpilot

Great checkout experience

As a tenant for the past year, it has been mostly a good experience. The first property manager I had was always quick to respond to my emails and was very helpful. The second one, Casey, on the other hand, sent me an eviction notice in the middle of my tenancy by mistake. Got my move out date wrong by a month as well without any apologies. Property manager Jack was in charge of my move out and he has also been on point and addressed any concerns I had promptly.

Stoyan · 3 February 2023

★★★★★ 5/5

Trustpilot

An overseas landlord's review

As an overseas landlord living in China, I am very satisfied with LiFE Residential team's services.My property for letting in London has been under LiFE Residential team's management and maintenance for the last 9 years.The team provided me very timely and good services with most updated information about my property condition and any issue raised by the tenants.And, my current Property Manager, Miss Ilinca Ioanovici gave me very outstanding services.She responses my every email check or enquiry very quickly and timely.Also she helped me solve many issues of my property.For example, I asked for the EWS1 Certificate of my property. Miss Ilinca reverted me the scancopy right the day I sent the email to her.Anyway, I do appreciate the good services and help from Ilinca and her team members.Considering I am an overseas landlord, they do help me a lot.

Xinghai · 3 February 2023

★★★★★ 5/5

Trustpilot

Very efficient sale process

Used Life Residential to sell a flat which they had managed as a rental flat for many years. The initial contact for the sale was Rhys Dewar who provided fair advice and promptly secured a buyer for us. The sale process was then handled by a different team and our contact was Molly Tilley. Molly is one of the most efficient people I have ever come across and I have nothing but praise for her. Molly ensured the sale process kept moving forward and kept everyone informed at every stage, letting us know the reason for any delay and what she was doing to resolve it. I only had cause to speak with her once during the process and the query was dealt with and resolved immediately. All in all she made the whole sale process very smooth.

Catherine · 26 January 2023

★★★★★ 5/5

Trustpilot

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

Raeanne · 29 May 2026

★★★★★ 5/5

Trustpilot

Review for Shruti🌟

Shruti is a helpful, friendly, and responsive property manager. As is often the case, we have had many maintenance issues since moving into our place, but Shruti is always eager to help and sort every issue. She is easily contactable and always polite and thoughtful. It can be really stressful to have lots of things need fixing at home, but it is so comforting that we have a property manager who genuinely cares and it always proactive in getting things sorted.Thank you so much Shruti!!!

LRDeptford · 9 December 2022

★★★★★ 5/5

Trustpilot

Special thanks to Emma

Special thanks to Emma, ​for the speed of response to any request, Emma is incredibly quick to resolve any issue that concerns the Newakr house, I have contacted more than once, whether it was cleaning the garbage or at home, or repairing something in the apartment, I have always been provided with any help and support and solved instantly any problem.It's a pleasure to work with such a team I recommend to everyone agency LiFE Residential

Украинский · 6 April 2023

★★★★★ 5/5

Trustpilot

Abi Shanks as my property manager

Abi Shanks as my property manager has been excellent and I couldn’t thank her enough for her continuous support during my tenancy renewal process. My landlord unfortunately has defaulted on their mortgage and I was instructed by the mortgage company to move out when I was about to renew my contract. After I was given the notice, Abi has been continuously helping me get updates from the landlord to understand the situation and what’s the best option for me. She provides professional advise and she responds to my emails/calls promptly. When things seemed to fall through, she also consulted citizen advice for me and helped me look for potential new property to stay through the contingency team. I really appreciate her help during a stressful period like this. The fact that she provided extra help made me feel I’m not in this situation alone and I’m genuinely thankful that she treated me not just as a customer, but also someone who needed help. I would definitely recommend life residential to my friends based on my experiences with Abi.

Ziheng · 13 November 2022

★★★★★ 5/5

Trustpilot

I am very pleased with the service…

I am very pleased with the service provided by Abby GOOPTU from the Renewal Department. Abby is polite and respectful, knows her job well, and produces solutions quickly.We really appreciated your advice and assistance in sorting out the rent renewal on our behalf so promptly.With your guidance and help, we were able to achieve the figure we wanted.Thank you again.

Customer · 22 April 2024

★★★★★ 1/5

Trustpilot

Negative stars if this were an option

Negative stars if this were an option. Life Residential’s ‘fully managed’ service of both of my rental flats was nothing short of a farce, and Life Residential as a company is brazen scam.

Lulu · 24 July 2026

★★★★★ 4/5

Trustpilot

Overall great experience, swift and efficient solutions to all our everyday issues with the flat!

We had a great experience with Life Residential until now. They help us a lot to have a smooth transition into our new flat. Especially Sophie, our current Property Manager, has been excellent, kind and proactive, always keen to assist us with any issues that we had with the flat during the first few weeks, dealing with everything swiftly and efficiently. Overall, Sophie is probably one of the best Property Managers we have ever cooperated with.

Konstantinos · 22 March 2023

★★★★★ 1/5

Trustpilot

This company is an utter embarrassment…

This company is an utter embarrassment to the sector. They are rude, unprofessional and they can’t organise a deposit return if their life depended on it. I’m currently in disputes as I’ve been waiting months for the return of my money, only to be sent automated messages from Amira Valance and to be ignored by her. The whole experience whilst renting my second apartment with them has been shocking. The end of property reports have been done incorrectly and they will con you out of money. It’s a shame as my first experience with Chris Miatsosis was a positive one and he was a fantastic property manager. It makes me question this companies morals, ethics and professionalism.

Felicity · 28 October 2024

★★★★★ 1/5

Trustpilot

Appalling service provided so far, which costed me time, money and health

After months of continuous issues and enormous frustration, I have sadly decided to write a review about Life Residential.First of all, I have to say that LR was great in all the pre-tenancy process, from the viewings to the signing of the contract. Ethan and Lucy were really helpful and made the process smooth.However, as it often happens with letting agencies, the problems begin once you move in. Actually, for me even before.When I was on the train coming to London for my move in, I got an email from LR. They asked me when I was going to be available for the balcony cleaning, which was going to require two full afternoons. I want to clarify that a significant part of my work is from home, and that I have virtual meetings with clients for which I need the maximum privacy and confidentiality. Two full afternoons for me would have meant cancelling several appointments and losing a lot of money. Therefore, I asked LR why the cleaning was not completed before my move in date, as it should have been. Their justification was that there had been some change in staff, so things were slowed down. Of course, this should be their problem, not mine. I requested out of hours cleaning, in order not to lose appointments and money, but they refused to do so, despite acknowledging their responsibility. Please notice that LR never provides you with specific appointments (e.g. 1pm-2pm) but they require a full morning or afternoon for works and repairs. However, this was only the beginning. When I got into the flat, I realised that no deep clean had been conducted. In fact, the flat had been left with an incredible amount of dirt, clutter and dirty/broken items and furniture. This required me to spend the first days in the property cleaning and sorting things out, instead of just enjoying my new (and very expensive) home.Other repairs were needed - furniture, flooring, lights, and the hob needed to be fully replaced. These works caused me to have to cancel clients on several afternoons, losing a significant amount of money to allow Life Residential to do things that should have been done before my move in date. I even had to pay myself to conduct some small repairs, as I did not want to wait for weeks. Another shocking problem was the absence of an intercom system. Please notice that we are talking about a very modern and big building, with dozens of flats. I am living on the fifth floor and, because of some health problems, I have periods in which I have mobility issues. Being unable to provide access to people from my flat meant: health and safety issues and problems in case of emergency, inability to get support when experiencing health and mobility issues, inability to enjoy home deliveries; furthermore, arranging a lunch or dinner with friends meant basically having to go five floors down and up again every time a new guest arrived or had to leave. Yes, a true nightmare. My property manager at the time, Gabriele, firstly blamed me for not realising that there was no intercom when I viewed the flat. Now, I viewed the flat for barely 5-10 minutes, and I believe that it is understandable to take for granted that a flat in a big and modern building has an intercom system. So, yes, I did not explicitly look for the intercom when I viewed the flat, but blaming me sounded very unfair and unjust. Then, she tried to support by liaising with the concierge team and the property management service provider, to try to connect the intercom to my phone. However, at the end her conclusion was that this was not possible, so I just had to accept not having an intercom system. I had to take the situation in my own hands, and basically do LR’s job, and I wrote a complain to the property management service provider, who was immediately very supportive and collaborative and fixed the issue in a matter of days, for me and for the other tenants too! With regards to my first property manager, one of the main issues with her, and not only with her, was communication. Getting a reply to my emails would often take days or even weeks, and when she was on leave nobody was assigned to me to follow up on issues, no matter how urgent they were. I got to the point of feeling exhausted and drained, and I had to ask to be assigned a new property manager. This was in June 2022 and, to this date (September 2022), no new property manager has been assigned to me yet, and I have had a temporary senior property manager for three months now: Kalidass.

Duos · 21 September 2022

★★★★★ 1/5

Trustpilot

Avoid Property Manager Gina Ballesteros!!

Gina Ballesteros is an extremely irresponsible property manager. Almost every time I emailed her about an issue, I received an automatic reply stating that the property manager is out of the office and it takes me several days to get her reply. This results in my problems not being addressed in a timely manner. Furthermore, every time I tried to call her, the receptionist says the property manager is out of the office and will call back later, but I never receive any calls.What's worse is that I didn't receive my security deposit until three months after I moved out. Since I moved out, this property manager has rarely responded to any of my emails. Even after sending multiple emails, I still received no reply. On September 20th, this property manager promised that the refund had been initiated and I was expecting the money to be shown on my bank account every day, but a month later, I still hadn't received any money and I was really disappointing, I had to contact another agent and luckily, the agent helped me initiated the process. Without a doubt, Gina Ballesteros deceived me! She never released the deposit. If your don't want your life to be ruined by Gina Ballesteros, Avoid her and change another property manager!!

Maike · 24 October 2024

★★★★★ 5/5

Google

Moving into my first apartment on my own seemed like a daunting task, however with the help of Jahdel this was far easier than I could have imagined. Highly recommend Jahdel who helped me through every process, even way outside of any normal working hours and he’s made this a smooth transition for me and supported me with every step

Rory · 28 March 2024

★★★★★ 5/5

Google

Very helpful throughout the whole moving process, especially Miriam! Would definitely recommend

Carlton · 14 December 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Bilal and Karla

I had a great experience with Bilal and Karla at Life Residential. Whenever I’ve had an issue, they’ve been very helpful and quick to find a solution. They’re friendly, communicate clearly and work well with my landlord to get things sorted. I couldn’t ask for more, thank you both for your excellent support!

MISS · 6 October 2026

★★★★★ 5/5

Trustpilot

We are happy to have Marcus as a…

We are happy to have Marcus as a property manager. He contacted us very promptly to find out about the issues we needed solved. He visited the rented flat just the next day after his holiday. Marcus is very courteous, pleasant, well-mannered and responsive in solving issues in our rented flat. During his visit, he showed he was knowledgeable in how the flat is built and its appliances and this made communication about our needs very easy. Moreover, he found an experienced professional to solve the technical issues who was also very quick in performing his work.

RF · 14 October 2024

★★★★★ 5/5

Trustpilot

Brooke Nickless Great Property Manager

Brooke Nickless is our new Property Manager. We had 2 before. If Brooke Nickless has been our Property Manager for last few months. I may not swap another Letting Agent. => To change that it is a painful process and maybe difficult. => I am overseas Landlord. I do not expect immediate reply or 1 working day reply for non emergency email. => I am fine with 2 or 3 work days reply. She is good and active. She reply my email within decent response. Fantastic. I can only look forward for future possible collaboration.

Ronnie · 10 October 2024

★★★★★ 1/5

Trustpilot

Worst company

This is literally the most irresponsive company ever. I've had the worst experience with them and certainly do not recommend. They never answer to any issue and literally ghost you for ages; but when it's about you making a deposit payment or them needing something from you they chase you 24/7. The items on my offer letter (supposed to be fixed before I move in) are not fixed until this day. I have left the property a while ago now and I am still waiting for my deposit, and despite sending tons of emails to my property manager Gina, I still have not received any response. Ervis is the only responsive person from Life Residential, otherwise it is the worst company and I have had the worst experience from the very first day (delays in my move-in and in contract submission) until the last (delays in sending my deposit back).

Rita · 8 October 2024

★★★★★ 5/5

Trustpilot

Pooja Pandya is very responsible and done a good job

Pooja Pandya is very responsible. My apartment still 4 months away from expiration, and she has renewed the tenancy for another year. I don't know whether the tenant contacted her first or she’s first to contact the tenant. But she completed the whole thing in one day. This made me feel at ease for another year not to worry. I have been a landlord for a while, usually agents only contacted the tenants two months in advance. Therefore, my apartment would be vacant for weeks without rental income. Pooja Pandya Thank you for your hard work.

Yin · 4 October 2024

★★★★★ 5/5

Google

Miriam was very helpful in arranging the viewing and the paperwork. Would definitely recommend.

Abhipsita · 14 November 2025