Life Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Trustpilot

Karishma Rathor as my property manager

Karishma is a very pleasant and polite property manager. I have been very pleased with the services being provided by her. Even for the short meeting during my stay recently in London, she has resolved any issues I have to my satisfaction. I have requested all of my 3 properties in London to be under her portfolio. I was subsequently told that this is now arranged at my request. I am very pleased to have her as my property manager.

Richard · 29 August 2019

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Trustpilot

Szilvia Nemeth Property Manager has…

Szilvia Nemeth Property Manager has been excellent looking after our property for the last couple of years. We had a particulary troublesome tenant and our expectation has been high, however Szilvia has not felt to deliver.

Susie · 2 September 2024

★★★★★ 5/5

Trustpilot

Amazing service from Marie!

I definitely recommend Life Residential! They do everything to make renting proceedure easy. Back in October, we have been assisted by the sweetest person, Marie, who helped us to get our first home sweet home. During the process, she kept us updated at all times, giving us the best recommendations to not miss the property and stay available even now for anything we need! If you go to E14 - Marie is the best !!!

Johanna · 14 January 2021

★★★★★ 5/5

Trustpilot

Ace Property Manager

I have been very happy with the service I've received from Life Residential, in particular Laura Grente who is my Property Manager. She always keeps me informed of what is happening with the property and if there are any issues she sorts them out quickly and efficiently. Recently I was out of the country for a while and unable to access my mails as regularly as usual but she took the initiative when something needed to be sorted out urgently and kept me appraised of the situation. It has been fantastic having a one point of contact who will sort out everything without you having to worry. Thank you Laura for all your support.

Ms · 27 March 2019

★★★★★ 3/5

Google

I initially had an extremely unprofessional and unreliable experience with this agency. I tried to book two house viewings, one in the morning and one in the afternoon on the same day. I only received a confirmation email for the afternoon viewing, so I assumed the morning one wasn’t confirmed. On the morning of the viewing, I got a call from the agency asking why I didn’t show up. I explained that I never received any confirmation, but the agent hung up mid-conversation. I tried calling back three times, but each time my call was hung up on. Later that day, I went to the afternoon viewing (the only one I had confirmation for), but no one showed up. When I called the agency again, the same person told me he had canceled my viewing, without any notification. Update: The agency later called me to clarify the situation. It turns out there was a misunderstanding during the first call in the morning, and they sincerely apologized for missing my calls three times. I really appreciate their effort and professional attitude in reaching out and handling the issue. However, I still cannot recommend the agency due to the lack of communication around canceling my afternoon viewing without prior notice or a timely explanation at the time.

Changjiang · 12 November 2025

★★★★★ 5/5

Trustpilot

Thank you Magda!

Thank you Magda!Thank you Magda for being super responsive and dealing with an ongoing issue in an efficient and professional manner. Magda also made sure to give regular updates which was very reassuring. Really appreciate all your hard work.

MKK · 5 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management by Leo Leung

"I have had the pleasure of having Leo Leung manage my flat in London, and I couldn't be more satisfied with the service provided. Leo has consistently demonstrated exceptional professionalism and dedication. His attention to detail, prompt communication, and proactive approach in handling any issues have been outstanding. Leo ensures that both the tenants and I are well taken care of, making the entire property management process seamless and stress-free. I highly recommend Leo Leung to anyone seeking a reliable and efficient property manager in London."

世昌 · 9 January 2024

★★★★★ 5/5

Trustpilot

Refreshingly decent, professional real estate agents

If you're looking for a decent real estate agent that operates with integrity and provides a great experience, look no further than Life Residential. The team listened to what I needed, matched me with a good property and landlord, provided excellent digital tools to simplify referencing and onboarding, and facilitated everything needed to provide a smooth move. Special thanks to Riccardo and Maquel.

Seb · 3 November 2022

★★★★★ 5/5

Trustpilot

As the landlord of Flat 3506 Icon…

As the landlord of Flat 3506 Icon Tower, I have had a great experience through the cooperation with Life Residentail, especially the direct contact and communicaiton with Miss Brooke Nickless. Her professionalism, reponsibility, considerate custom service, smooth communication with the tenant and landlord impressed me most. Under the service of Miss Brooke Nickless and other staff of Life Residential, the continuity of the rent of my property goes smoothly as the previous tenancy contract ends this month.

Charlie · 8 December 2025

★★★★★ 1/5

Trustpilot

Overall our experience with Life…

Overall our experience with Life Residential was absolutely a nightmare, with every single department of the agency, myself and my partner we have been renting with them for nearly 3 years, and I won’t recommend this to anybody. We left three month ago, and we are still waiting for the final bill of clever energy (which is an extra bill of the building, that obviously hasn’t communicated to us once we firstly moved in);Moral of the story, we chased our deposit for literally 3 months, and still waiting for final bill to be issue!!! Szilvia Nemeth is absolutely the worst property manager you could ever deal with, she is not present, she is not responding, and she is rude! She is only looking after her own interest, honestly, shocking experience. However, I also want to mention, that Abi Shanks, she is THE ONLY ONE that took real care of this situation, and supporting us by finding a solution. She constantly communicated with us, we really appreciated that, and we can’t thank her enough for her effort to get this sorted.

Deborah · 3 January 2024

★★★★★ 5/5

Trustpilot

Efficient and Fuss-free

Abby Gooptu from the Renewal Department has helped with a seamless rental renewal for me and my tenant. Process was smooth and clear every step of the way. Thank you Abby and Life Residential, you are making the fees we pay worthwhile.

Aaron · 23 April 2024

★★★★★ 5/5

Google

Highly recommend Life Residential! They provide very professional service - especially Kelvin Luk, very helpful and always take prompt actions to solve the client's problems.

Kevin · 21 January 2025

★★★★★ 5/5

Trustpilot

Luke Parker has continually been…

Luke Parker has continually been excellent from the start of our tenancy, no problem has been to to big and he has always sorted everything instantaneously, having a property manager like Luke has made our tenancy a joy. Thanks Luke.

Myles · 27 May 2024

★★★★★ 5/5

Google

Meriam, was such a great help to me. From looking for the right place to finally settling in my new home. Couldn’t ask for better assistance and security given by her and the team. Great job, and thank you again for helping with my move being overall fantastic🤲🏻 x …

Maya · 12 October 2025

★★★★★ 5/5

Trustpilot

I recently asked Life Residential to…

I recently asked Life Residential to market my property for letting. I was very happy with the service received. Fred Roberts was extremely professional and courteous throughout the process and always kept me posted about viewings and feedback. He has found me a good tenant in a short space of time which I am really pleased about. The subsequent management of the offer process and tenancy agreement was also managed very efficiently and in a timely manner. Anita constantly communicated updates to me and I received all the relevant documentation I requested. The process was extremely well managed and I was very pleased with the service received, thank you.

Natascha · 13 April 2018

★★★★★ 5/5

Google

Very attentive service throughout the letting process for my new apartment. Miriam in particular was excellent. She was always on hand to answer any questions and ensure everything went smoothly.

Louis · 2 April 2026

★★★★★ 5/5

Trustpilot

Highly recommended Real Estate Agent

I would like to thank Thomas for managing my property in London. I appreciate and acknowledge the time and effort he makes to ensure any issues are attended to and resolved. When Thomas came to Hong Kong, he organised a meeting with me to discuss my property. It was very constructive and helpful. Thomas is always extremely responsive to my emails and will personally visit my property to make sure things are in working order. I highly recommend Thomas from LiFE Residential if you want your property in the best hands.

KC · 5 December 2023