5/5
TrustpilotI would like to thank Claudia Nicholls…
I would like to thank Claudia Nicholls for the excellent assistance provided. Claudia is always very attentive, super helpful and responds quickly. She is a great asset to the company!
Trusted Agent profile · Birmingham
Life Residential Birmingham reviews
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe official agent of Timber yard. Great experience. speedy accordingly. Highly recommend! The staff I interfaced with was Jahdel, Great service!
Agent replied · 25 August 2024
Dear Jiarong Li, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotThe Life Residential team was very professional
The Life Residential team was very professional in managing my apartment rental from end to end perspective. Service was fast and person in charge was very responsive. TQ Christina Luntraru for the great service. :)
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby Gooptu of the Renewal department…
Abby Gooptu of the Renewal department has been extremely efficient in carrying out the Renewal process-very impressed!
Agent replied · 17 June 2024
Dear Roxy, Thank you for leaving a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat to work with Abby to renew…
Great to work with Abby to renew tenancy. He had extreme patience keeping me updated with various issues - back and forth with tenant - to eventually arrive at a satisfactory result. Nothing was too much trouble. I cannot praise him highly enough, and wish him every success for the future.Date of experience: February 2024
5/5
TrustpilotMarta was very helpful and considerate
Marta was very helpful and considerate; happy to recommend her!
Agent replied · 17 June 2024
Thanks for your feedback DeeJay - it's lovely to hear that you would recommend Marta's service! We will pass on your kind words, thanks again 😊
4/5
TrustpilotVery pleased with the service provided…
Very pleased with the service provided by Abby Gooptu from the Renewal Dept. She is attentive, helpful and quick.
Agent replied · 17 June 2024
Dear Patchariya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotExcellent service
After we rented a place via LiFE Residential, the company assigned a property manager to handle our tenancy. Christopher, our property manager is very responsible and helpful. On the day we moved in, we found that the water meter of our new home keeps spinning even all the valves were closed. Christopher immediately arranged an engineer to check and followed up on our case in a timely manner! We were so grateful to have Christopher as our property manager who has been very helpful and responsive. Excellent service!
5/5
TrustpilotThanks to our new Property manager Esmee Farrugia
Thanks to our new Property manager Esmee Farrugia for her prompt assistance during interaction with contractors and land lord. Esmee helped solve problems that had been going on for months. Esmee helped clear up all the questions and accompanied us until the final solution. Many thanks to your team and Esmee individually for their professionalism and responsiveness.
5/5
TrustpilotGreat support
Great support from ABBy - swift responses to all my queries
Agent replied · 28 October 2024
Dear Milagros, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie
1/5
TrustpilotRelentless bombarding us with their…
Relentless bombarding us with their leaflets put through out letterbox, like almost trying to harass us into selling or renting though them. Its getting annoying, we get literally piles of crap from estate agents including Life Residential and we're sick of it.
Agent replied · 17 June 2024
Hi Robert, thank you for your feedback. We're sorry you're unhappy to receive our marketing material. If you would like to contact info@liferesidential.co.uk with your property address, we will do our best to exclude you from any further marketing. Thank you.
5/5
TrustpilotPardeep was excellent and professional …
Pardeep was excellent and professional throughout. Highly recommend her!
Agent replied · 17 June 2024
Thanks for your kind feedback DeeJay! We will pass on your praise to Pardeep.
5/5
TrustpilotChanelle Pierre has helped us quickly…
Chanelle Pierre has helped us quickly and efficiently with our tenancy renewal. Couldn't ask for better customer service!
Agent replied · 17 June 2024
Dear Anton, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRakiya is very responsive and provides …
Rakiya is very responsive and provides great customer service
Agent replied · 17 June 2024
Thank you for taking the time to tell us your thoughts David - we are so pleased that Rakiya is offering you great customer service! 😊
1/5
TrustpilotHorrendous customer service
5/5
TrustpilotLauren help me organise an extra fob…
Lauren help me organise an extra fob for my apartment very promptly
Agent replied · 23 August 2024
Dear Conor, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotVery happy with the services
Very happy with the services. Nick Martin was very professional and helpful. Great communication and good understanding. I highly recommend this agency!
5/5
TrustpilotKelvin at Life always quickly available…
Kelvin at Life always quickly available to assist me with queries relating to the property, despite being on different time zones. He also provided all docs relating to UK tax documents, allowing me to complete those forms relatively easily.
5/5
TrustpilotHelpful team
We've been very happy with our tenant experience so far. Carlos DaSilva and the team at Life Residential have been proactive in helping us solve little issues in the flat (most notably the presence of mice and silver fishes). They've also been helpful in amending the inventory when we moved in.
Agent replied · 17 June 2024
Hi Arnaud, thank you for your feedback on Carlos and the team. We're glad to hear that the problems have been solved proactively.
5/5
TrustpilotAbby of the Renewal Department…
Abby of the Renewal Department continues to provide, excellent, efficient and timely service. Simply outstanding!
Agent replied · 17 June 2024
Dear Ned, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI had a very good experience with Sarah …
I had a very good experience with Sarah Legister who is my property manager. I had a problem that needed sorting which involved ordering new parts and making sure a door was secure. She acted very quickly and efficiently and really took the stress away for me so I was very happy! A big thank you.
Agent replied · 17 June 2024
Hi Natascha, thank you for your feedback. We're pleased to hear that you have had a good experience with us and that Sarah managed to act quickly to help you secure your door. We're glad she took your stress away - that's our aim! You're very welcome, thanks again 😊
5/5
TrustpilotI had a great experience with Abby…
I had a great experience with Abby Gooptu, who works in the contract renewal department. She was very helpful, friendly and easy to communicate with. She did not spare her efforts to make the process quick and straightforward. If I could only say the same about the flat managing agent...
5/5
TrustpilotRental renewal agreement
I had a great experience with Mr. Kalidass Uvaraj, the Senior Property Manager, during the renewal of my rental agreement. He was very helpful and professional throughout the process, ensuring that all of my concerns and questions were addressed promptly. I am extremely satisfied with the level of service I received.
5/5
TrustpilotWhen I contact the Kalidass
When I contact the Kalidass，he quickly helped me solve the problem. He is really kind to call and help me to solve issures when I did not check my email. Thanks again:).Xiao
Agent replied · 17 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
