Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAbby Gooptu
Abby Gooptu really made the process easy and smooth. She was so polite and patient. I am satisfied with the services.
Dear Tanyaradzwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotProfessional and Proactive
Proactive and very helpful - Abby from the renewals department was very professional and provided great service!
Dear Kunal, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotAbby Gooptu from Renewals Department
Abby Gooptu from RenewalsVery helpful and prompt assistance with renewing tenancy, ensured entire process was completed smoothly
Thank you for leaving a 4* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLorretta Boutwell
My requests were handled by Lorretta Boutwell who was not only prompt to respond but followed up with effective steps as well as resolution in no time. Her promptness to help and professional attitude is worth acknowledging. Amit Thakur
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAmrita Rathod has very efficiently…
Amrita Rathod has very efficiently renewed the tenancy for a further year and kept me uptodate with the progress during the process.
Dear Chaand and Meenakshi, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThe rent renewal was efficiently…
The rent renewal was efficiently handled. Prompt reply to issues. And timely closure. Thank you
Dear Aameer, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
Trustpilot5 stars
Rosita is great, easy to get a hold of.
5/5
Trustpiloti am satisfied whith Amrita Rathod
Liferesidential Company is my letting agent and Amrita Rathod cooperated well.
5/5
TrustpilotBrooke
Responsive and very kind. Quickly gets back for issues raised and tries to resolve them
Dear Mattia, Thank you for taking the time to rate your service with our team. We appreciate you posting this. Kind regards, Katie, Customer Relations Team
5/5
GoogleJahdel was very useful as he was able to help get the apartment sorted smoothly and quickly!
5/5
TrustpilotI was very happy with the way Emma…
I was very happy with the way Emma responded to my request of maintenance needed to be done in my apartment. The response was very swift, and I was impressed with the management.The contractors attended and were able to complete their works without any complications. I was very happy with the service as a whole.
5/5
TrustpilotProperty manger Melody Kassebaum
Melody Kassebaum has always been very professional and handled any issues I have had with professionalismAnd in an timely manor
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotGood repair management though with delays and having to follow up
While it is good that the recent repair was managed, the delay by the person in charge of it meant that we were without a washing machine over the Christmas period for 5 weeks. The person in charge of repairs organised a repair to be done for our washing machine on the 20th of January; the machine had broken on Thursday the 16th of December. We had notified the person on the 17th but they said there was no time to send someone on a Friday and then on the 20th of December, the person said they will only deal with this after the new year (instead, for example, scheduling an engineer to come before Christmas or in the first week of January). We had to then follow up with the person on the 3rd of January and an engineer only came on the 7th of January to take a picture of the needed parts. Due to a two week delay in getting the parts, an engineer repaired the machine only on the 20th of January. While we appreciate there are delays due to getting the landlord's approval and delays in supply chains, an improved experience for us would have occurred without the delays on the part of the facilities person and without us having to follow up. This has also been typical over the past months for other repairs. It is important to note, however, that the facilities person has generally managed to address our requests.
4/5
TrustpilotHayley is very efficient and always…
Hayley is very efficient and always responds to my queries.
5/5
TrustpilotAlways deliver
I am very happy with the service provided both as a landlord and a seller as well.
Dear Mrs Vezenkova, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI want to commend my property agent for their prompt responses and effective actions.
I want to commend my property agent for their prompt responses and effective actions. They provide excellent service and professional dedication.
Dear Anita, Thank you for taking the time to leave a wonderful 5* review. Our team will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat experience
Throughout the year I've felt pretty good, and my Property Manager Shruti Shrungarpure is always there to help me solve problems and keep contact with us.
4/5
TrustpilotMandii Aujeley - life residential.
Mandii Aujeley specifically has been a wonderful property manager. She is quick to respond to queries and repair issues and operates with integrity. Thank you Mandii!
5/5
TrustpilotProblem solving
Life Residential manage our property very efficiently. They answer the phone and respond to emails promptly. A special mention for Rebecca Cannon in the Acton office - she really goes out of her way to resolve problems, liaising between landlord and tenant and ensuring that everything to do with the tenancy goes smoothly and satisfactorily for everyone concerned.
5/5
TrustpilotRenting with LIFE for four years now…
Renting with LIFE for four years now and I’ve been nothing but satisfied so far. Kalidass and Nicola have managed my property, and they have been quick and professional in every stage or issue that occurred.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotChanelle dealt with the tenant renewal…
Chanelle dealt with the tenant renewal with great professionalism and the result was the whole issue was handled very well.
Dear Ian, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat experience finding an apartment to rent and Jahdel was really helpful throughout the process.
1/5
TrustpilotDoesn't Return Your Deposit
Life residential doesn't return deposit. It took long months to agree on deductions and even after all was agreed they didn't return the entire amount and manager stopped responding to emails or phone calls.
Hi Tatsiana, Thank you for raising this to our attention, I understand that there was an error with the payment and I can confirm that this has now been rectified. A manager has also been in touch with you directly to provide an update. Thank you for your patience, and we are sorry for any inconvenience caused.
5/5
TrustpilotThat’s a great experience
That’s a great experience! My washing machine was dead before and I contacted them to help me repair it. Well, they had the best efficiency for repairing and made good communication with me. Than you so much!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
