Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication and fast response…
Great communication and fast response to my queries, the full property management service is very convenient and hassle free, would recommend 100%
Dear Bob, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotCristina Luntraru has been our point of…
Cristina Luntraru has been our point of contact from pre-completion right through to completion and the successful letting out of our apartment. We have found her and the entire Life Residential team to be highly professional, competent and simply excellent. Thank you!
5/5
TrustpilotAbby was extremely helpful and…
Abby was extremely helpful and efficient in helping to renew the tenancy agreement for my flat.
5/5
TrustpilotContract Renewal
We have been dealing with Life Residential for a number of years and haven’t experienced any problems. We have just completed our renewal which was handled by Abby for the renewal’s department. She made the whole process smooth and pleasant, conducting herself in a professional manner and negotiating on our behalf. Renewals can be very stressful but she helped us out throughout the process.
5/5
TrustpilotProperty Management Review - from landlord
Happy with the service from LiFE Residential. Special thanks to Kareena who is my property manager.
5/5
TrustpilotMiss Mai
Mr Kalidass Uvaraj is very friendly. He helped me a lot in solving my issues very positively and efficiently.
5/5
TrustpilotKalidass was efficient
Kalidass was efficient, communicated well and got the job done. What more could you ask.
Hi Allan, thank you for your feedback - we're glad to hear that Kalidass got the job done efficiently!
5/5
TrustpilotAbby Gooptu helped with the renewal…
Abby Gooptu helped with the renewal process. Eveything went really well. Thank you
1/5
TrustpilotSuch a rubbish company
Such a rubbish company. Reported water leak since we moved in from March. Now its June and no action taken at all.Reply lying that a senior manager are contacting us to fix the issue but actually no one contacting at all.
We’re sorry to hear that you have an outstanding maintenance issue at your property. I understand one of our Senior Property Managers has already been in touch and will be updating you on the progress. Unfortunately some repairs are out of our hands but we are doing our best to get this resolved for you as soon as possible.
5/5
TrustpilotGreat out-of-hours service
Kalidass Uvaraj literally saved my day. I have a power cut in my flat around 11pm in the evening, with the flight planned in the morning. With the help from Kalidass I have managed to reset the power and resolve the issue. The service was very fast, polite and professional, regardless of the fact that it was almost midnight. Very happy with the experience overall.
Hi Stas & Olga, thanks for your feedback. We're pleased super Kalidass saved the day/night!
1/5
TrustpilotHere I am again
Here I am again. Today, I had two appointments booked: a telephone appointment with a property manager in the morning, and an appointment with a contractor in the afternoon. They both did not show up, and without any notice. Please notice that I had to take time off work to accommodate this, especially in the afternoon, when I lost almost £200 to cancel work appointments.This adds to the enormously long list of issues with LR. I am almost running out of words to describe how appalling this is.
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth has been very professional and helpful in renew my my tenancy.
Hi W H Tan, thank you for your feedback on Szilvia.
5/5
GoogleJahdel is THE agent you never knew you needed. 👌🙌 He’s very helpful, informative and got me an awesome apartment 🔥 …
5/5
TrustpilotBalcony Works at Apt 110 Tea Trade Wharf : Beki Smith
I am the owner of Apartment 110 at Tea Trade Wharf. The balcony material (wood boards) was life-expired and becoming a serious hazard to use. My LiFE agent Beki Smith has pro-actively followed through to obtain quotations for the replacement of the wood with material which complied with the latest fire regulations. Following my suggestion that other apartment owners with similar balconies should be approached, Beki immediately took up my suggestion and has been able to negotiate a substantial reduced fee due to other owners having the replacement work carried out at the same time. Throughout the period of many months Beki has kept me informed of her progress with this work which recently culminated in the successful appointment of a contractor. Her dedication to my requirements was paramount. Thanks! Michael Baxter
3/5
TrustpilotLauren is very professional and…
Lauren is very professional and helpful. She is very efficient and responds to my emails very quickly.
Dear Patrick, man thanks for your kind feedback! We're glad to help. :)
1/5
TrustpilotAWFUL COMPANY. Lazy and greedy staff who do not care at all about tenants.
My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff.Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved.We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!)I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company.Darcey Nicholls you are a nasty piece of work.
5/5
GoogleJust moved into our new apartment in Birmingham and it was a such a smooth process because of Life residential. Matt, the agent who we worked with was great. Very approachable, made things simple for us and was a pleasure to work with. Even recommended them to a friend.
Hi Nomonde, thank you for such amazing feedback! We're so pleased your property search went nice and smoothly - thanks for your recommendation too!
5/5
TrustpilotSzilvia Nemeth is an excellent property…
Szilvia Nemeth is an excellent property manager.She is prompt, diligent and very helpful.Thank youSzilivia
5/5
TrustpilotReally pleasant!
We had a recent property inspection conducted by Szilvia Nemeth, which was a really pleasant experience. Szilvia noted any concerns that we had. She was warm and accommodating, while meticulously recording the details. She made sure that the inspection was completed as quickly as possible, and tried to minimise any interruption to my day, as I was also working from home. Thank you.
1/5
TrustpilotHidden Surprising Policies/Costs
Stay away please! when you move out, letting agents/property managers don't care much, no proactiveness in finding/helping you, even after I found them a replacement they increased rents/contract period/provided move in date at a much later date(which is troubling all the parties involved), no support is provided, when we moved into the property we didn't get the property as per standards now when we are moving out they want to keep a gap of 10 days for the new tenant and charge me for it, horrible! This is mainly about letting agent not supporting, reach out to me I will give you details of the person
5/5
TrustpilotAbby | Renewal dept | Life Residential…
Abby Gooptu's from renewals department experienced assistance made our renewal process seamless.Thank you Abby :)
5/5
TrustpilotHad a great experience
Had a great experience looking for a property to rent with LiFE residential, more specifically with Guerschom. He was very quick to share of available properties and to arrange viewings - once we kickstarted the process for making an offer, he was very approachable and understanding when we changed our mind on conditions or when we asked clarifying questions. Thanks a lot, and keep it up!
1/5
TrustpilotTerrible Agency
Terrible Agency ! Stay Away at all costs! I have encountered two major problems;1) October 2021, we realized the heating unit is not working. Although I explicitly pointed out that I have a 1 year old son at home they were very late in sorting the problem and it took more than 2 months to solve it 2) They influenced the landlord to increase the rent by %40 and did not leave me an option to leave. Upon our check out, although the apartment was deep cleaned they stated that they will deduct a cleaning fee of £340 (which is currently in dispute)3) Finally, its been 3 weeks for my deposit to be returned back to me These people are late with responses, do not have empathy and leaves very taste. Never again
5/5
TrustpilotSham has been very helpful with our…
Sham has been very helpful with our renewals, she is efficient and follows up. thank you
Hi Marcelle, thanks for taking the time to leave us a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
