Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty manager feedback
My property manager Kelvin Luk provides a very efficient service in managing my property issues. I would recommend this company to you because of him honestly.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKareena was great!
It's always people that make an experience great and this applies to any company. After fairly indifferent experiences, in no small measure due to staff churn, I am very happy to say Kareena from LR has been wonderfully responsive and helpful. She has returned emails promptly and carried out actions as promised. I hope she will remain my account manager for longer than many of her predecessors. Well done, Kareena!
5/5
TrustpilotThanks Hayley !
Thanks Hayley !! Didn’t enjoy my stay at my old property however Hayley was very helpful with the moving out process. Thank you!
5/5
TrustpilotHayley was really helpful in resolving…
Hayley was really helpful in resolving all my issues this afternoon . I found her very pleasant and understanding of my requirements.Thank you.
5/5
TrustpilotLife Residential Andreia Mariano
Life Residential has managed our properties for five years. We are extremely happy with our property manager Andreia Mariano, who is outstanding. She always informs us quickly when there is a problem and resolves every issue to our complete satisfaction. As well as being very efficient, she is easy to talk to.In these trying times she continues to be available and is as reliable as ever.
Hi Pauline, thank you for your review. It is fantastic to hear how good a job Andreia is doing, even during unprecedented times like this. Thank you
5/5
TrustpilotRE: Rent Renewal - Review
Very pleased with the service given by Abby , from Renewal Dept ! Really appreciated your advice, and your assistance in sorting out the rent renewal on our behalf, and so promptly ! With your guidance & help, we were able to lock the renewal period for nearly two years and been able to achieve the figure we wanted ! Thank you again !
5/5
TrustpilotAbby Gooptu proactive and efficient
Abby Gooptu was proactive, efficient and thoroughly professional as she negotiated and arranged renewal with our tenant. Thank you Abby!
5/5
TrustpilotDealing with Kalidas at Life…
Dealing with Kalidas at Life Residential has been the most pleasant experience for me ever. He always comes up with innovation solutions and is very sensitive to client queries and questions. I would recommend him always. The best employee they have. Arena Tower flat owner in CANARY WHARF
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotDealing with Riley B as part of our end…
Dealing with Riley B as part of our end of tenancy proceedings was incredibly easy. She was a great help, and always quick on the comms.
Dear Matthew, Thank you for taking the time to leave a wonderful 5* review. Riley will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotVery cruel and inhumane Agent
Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00
5/5
TrustpilotTenancy Renewal
Tenancy Renewal - Abby Gooptu facilitated our tenancy renewal for an additional year in a smooth and efficient manner within a few days. Appreciate the professionalism and good communication.
Dear Miguel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleJahdel is a very good agent with a good attitude and very patient. He took me to visit many apartments and efficiently helped me solve problems.
5/5
TrustpilotEfficient renewals process
Abby in the Renewal Department handled our renewal process quickly, professionally, and efficiently. We appreciated her prompt responses and communication with the Landlord.
Dear Tom, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotA very positive experience
Our Property Manager, Lauren Turner, has been extremely attentive and responsive to any queries we have. We very much appreciate working with them.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
1/5
TrustpilotAbsolutely appaling the way this agency…
Absolutely appaling the way this agency deals with tenants who have moved out and are waiting for their deposit to be released. Expect to wait over 12 weeks to get your deposit back. Their inability to conduct transparent communications between the tenant and landlord is abhorrent. Expect having to repeat yourself and send the same email over and over again. Also expect them to ignore your emails and not return your calls.
5/5
TrustpilotReally professional and helpful
Overall great experience! Thanks to Abby from the Renewal Department, my partner and I could quickly and easily renew our tenancy contract for another year.
5/5
TrustpilotMassive Thanks to Shruti Shrungarpure from Life Residential
I had been facing this chilling read issues since 2021. Others did help me however one of the property manager Shruti Shrungarpure from Life Residential has gone out her way to help and fix the issue. I'm really grateful to Life Residential and Shruti Shrungarpure for such a great support.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotAbby - Renewal Department
Abby was very thorough and responsible throughout the rental agreement renewal. Thanks for your help!
5/5
TrustpilotEmma is a superstar
Emma is a superstar. As is Cliff. Easy to work with and supportive team.
Hi, thank you so much for your invaluable feedback!
5/5
TrustpilotSmooth renewal process
Special mention to Ms. Amrita Rathod, she made our rent renewal process very smooth and stress free. She patiently understood our requirement, suggested options and helped complete the renewal process.
Dear Chinmayy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotUnprofessional
When we moved in the apartment we had several issues with the washing machine, bed, chairs, toilet, floor tiles, fire alarm etc. Almost three months now half of the issues are still unsolved. Since we moved in, our agent and property manager no longer work with the agency. But the funniest part is that the landlady inspected the property and said she was aware of these issues long time ago (all were listed in check-in list), paid the money and nothing has been repaired/replaced?!? She is almost in the same position as we are. But, we have to pay the full rent. We have no words for this agency, which was respectful back days! Never again!
5/5
TrustpilotStraightforward and hassle free
Straightforward and hassle free. Abby was prompt, courteous and was able to work out a good renewal option for my wife and I. Splendid job!
5/5
GoogleI had a great experience with my property manager, Kelvin. He responded promptly to my concerns and resolved several issues quickly. His professionalism, helpful attitude, and quick problem-solving made the entire process smooth and stress-free. I truly appreciate the excellent service he provided!
5/5
GoogleBig thanks to Jahdel, took two days from viewing the apartment to having everything all signed and ready to go for the move in day.
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