Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAbby of the Renewal Department in LiFe…
Abby of the Renewal Department in LiFe Residential was exceptional in handling the tenancy renewal. She was very professional, courteous, prompt and very responsive. Abby did a great job!
Dear Ned, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat experience
It is a great experience to work with LiFE Residential. I am impressive about the quick response, professional suggestion and fast action of the LiFE staff such as Sunny Feridun, Mandii Aujelev, Heather, etc. I hope to continue to work with the LiFE in the future.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotTenancy Renewal
I relied on the professionalism of Ms Chanelle Pierre for my recent tenancy renewal. She provided advice on the current market rate, which helped me in my decision making.
Dear Vanessa, Thank you for taking the time to leave a wonderful 5* review. Chanelle will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotLudmila Carvalho is very helpful
5/5
TrustpilotGreat ServiceAlways very fast responses from your…
Always very fast responses from your team. Kelvin Luk very helpful with a recent maintenance issue in fixing shower and toilet flush. Repairs completed immediately. Good job!
Dear Deric, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKareena was very polite and helpful…
Kareena was very polite and helpful in resolving our boiler issues. We felt informed and listened to throughout the process.
5/5
TrustpilotI had no heating at my place and once I…
I had no heating at my place and once I informed Aliza about it she immediately called the relevant engineers who came the next day. The issue was resolved. I am extremely impressed by Aliza’s professionalism and her sense of serving the clients of estate agency she works for.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAmrita Rathod great service
I have been working with Amrita on a renewal and have found her to be very professional and efficient.We were very well informed and guided through the whole process.
Dear Balbir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotCristina Luntrariu is always on top of…
Cristina Luntrariu is always on top of the things by being helpfull and very nice. She assists imediately!
5/5
TrustpilotGood professional service
Good service and professional at all times. Fast responses and found me a tenant quickly thanks to Eduard and Taylor.
Hi MKK, we really appreciate your time - glad to hear Ed and Taylor have impressed you! Thanks.
5/5
TrustpilotHelpful staff
My washing machine broke down and Luke Parker was very helpful to help me get it fixed before Christmas
1/5
TrustpilotTerrible agent
Terrible agent. They just don't care about you and treats you so badly and acts like as if they are doing you a favour even though you are paying so much to rent via them. If you have an option, please never rent through them. Even if you are asking for the slightest thing, they dump a huge fees on you. They only care about the landlord. I will never rent through them again.
5/5
TrustpilotWestgate House - Chris Mitsatsos
Had a very good experience with Chris Mitsatsos and I really appreciate his efforts in my extension of tenancy agreement. He has been very attentive and responded to my queries promptly. Thanks Chris :)
5/5
TrustpilotAbby made everything easy with the…
Abby made everything easy with the renewal of my rental flat's contract. thank youclive hallett
5/5
TrustpilotI have found the team members very …
I have found the team members very professional, patient, polite, responsive and supportive.They did not hesitate to allocate and spend time responding to my queries, providing information and offering practical solutions.The speed and quality of the services I have received so far have been amazing.I believe the senior management and staff are trying to provide a great customer service experience.Thank you all and good luck for the future.
Hi Hossein, thank you for leaving us your feedback. It's so lovely to hear that you have found our staff to be professional, polite and supportive and that you have been amazed by the speed and quality of our service. We are thrilled that you are so happy with us and that you appreciate our vision to offer great customer service to all customers. Thank you very much for your comments and time, we really appreciate it 😊
1/5
TrustpilotThey ignored my email
I sent an email asking what percentage commission they charge for selling a flat and I was totally ignored. Clearly they only reveal this information after visiting your property to work out how much they'll get away with. Really unprofessional to not reply at all. I'm not arranging a visit and valuation unless I know the commission rate, so I'm not wasting my time. I'll just go elsewhere.
5/5
GoogleHighly recommended. It was peaceful living in their apartment and working with them. Thanks to Matt Hirring, Kalidass and the rest of the team.
5/5
TrustpilotI would like to comment on Abi Shanks
I would like to comment on Abi Shanks, the property manager for my apartment at Lincoln Plaza. She has shown tremendous professionalism in both processing the outgoing tenants and also getting the apartment in good condition for the incoming tenants. She is prompt and clear in our correspondence, exercise initiatives which makes my job as an overseas landlord a lot easier.
Hi there, thank you for your feedback! We're pleased to have provided you with a 5* service!
1/5
TrustpilotUnreasinable deposit deductions and poor managemnet
I stayed in an apartment in Hounslow and getting my deposit refunded took more than a month as property managers have resigned from time to time and they didn't know about the history of the property I stayed in. And the deductions given to me are so unreasonable. cleaning cost way too high nearly 210 pounds for a small studio apartment. Also when I have the proof of unreasonable deductions they took the time almost a month and then ask me to put in a deposit dispute request. Poor service of the property managers involved in this property no prompt emails or calls were answered. Always either leave or busy.
4/5
TrustpilotAbby Gooptu as my renewal agent has…
Abby Gooptu as my renewal agent has been very helpful in negotiating with the tenant to achieve a satisfactory deal for both of us! Thank you.
Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotVery satisfied with my property manager Ashleigh
I recently got Ashleigh as my property manager and she has been nothing but helpful, quick and helpful responses. I had a property checkup today as requested by my landlord and she gave good insight and was reasonable when it came to assessing the state of the property. I could tell she genuinly cares about her clients and wants the best for both the tenant and the landlord.
5/5
TrustpilotThank you Yasmin
I had the pleasure of dealing with Yasmin Islam, She was kind, polite and extremely attentive and provided me with a quick service and sorted a maintenance issue with ease. Thank you Yasmin!
4/5
TrustpilotSpot on inspection
Very impressed with Rebecca's annual inspection of my flat and the photos taken. She also satisfactorily arranged replacement heaters when they were needed although the @fixflo system the company uses confuses me.
Dear Nigel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotEfficient negotiator .
Geri Georgieva is a very efficient and polite negotiator .We are extremely satisfied with the service received by us.
Dear Chaand & Meenakshi, thank you very much for your kind review. Yes, Geri is one of a kind, isn't she? :) We're glad your satisfied with our service and we'll aim to continue exceeding your expectations.
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