Life Residential Birmingham reviews

★★★★★ 1/5

Trustpilot

Appalling service provided so far, which costed me time, money and health

Kalidass, my new temporary property manager - was immediately very supportive and helpful, but unfortunately this did not last long. During the summer, I had an annual check from Eon Heat, and they discovered problems with my boiler which might have also been affecting my energy consumption (and bills). LR sent a contractor to fix these issues. However, despite the issues were clearly detailed in Eon’s report, the contractor did not bring the necessary replacements. Therefore, I cancelled clients for a full afternoon for no reason, and we had to book another appointment - and I had to cancel even more work appointments the following week. Furthermore, the contractor touched something on the boiler and left me without hot water for days! This also happened for one day after the visit of the second contractor. An agony! In total, so far, I have had to cancel work and clients on 8 (eight) full afternoons, in order to accommodate for repairs and works regarding problems that were in the flat before I moved in, and that should have been dealt with before my move in date. Dealing with these issues has been like having a proper part-time employment, without considering the amount of stress caused by everything. Financially, cancelling appointments costed me a few thousands of pounds. Considering the problems experienced in the flat and the amount of time and money lost, I wrote a formal complaint and requested some form of compensation. The complaint was written on the 19th of July. Kalidass replied on the same day and stated: “"I will review your email and provide a complete response by Friday.". To this date (21/09/2022), no response has been provided yet, despite me chasing this up (and being completely ignored). Between August and September, Kalidass was on leave for a while, and I was assigned to Lauren and Kareena. I explained all these issues to them, it was the period in which I was having issues with not having hot water, and I requested several times that they would inform the landlord of everything that was happening - and confirm this to me. This request was completely ignored. When Kalidass came back, he never provided a response to my complaint. Last time I chased this up was on 11/09/2022. On 15/09/2022, I sent an email and video from my kitchen, as there was an unusual sound coming from behind the wall and I wanted to ask if this needed to be checked, also for health and safety reasons. Kalidass asked me to send the video on Whatsapp, as he could hear no sound from the email. I sent the video on Whatsapp on the same day. To this date, 21/09/2022, I have not heard anything from him nor anyone else.Since my move in day, Life Residential have caused me an enormous amount of stress, fatigue, anxiety. They proved to be an obstacle to enjoy my own home, which is the opposite of what they are supposed to be - and a company that apparently is very committed to find ways to work less, rather than to support their tenants in the best possible way. Of course, I am sure that there might be other members of staff who are not like this, but this was my experience and I wanted to share it with everyone and to say: be careful.

Aaron · 21 September 2022

★★★★★ 5/5

Google

I have great confidence in the service of LiFE Residential Birmingham. Jahdel is a very good agent. He was very meticulous in helping with follow-up and feedback. The process of booking a house went very smoothly.

Kitty · 30 September 2023

★★★★★ 5/5

Trustpilot

Very good experience

Rosita was very attentive and kept us updated about any issues we had while she was our property manager. She made sure any repairs that were needed were done in a timely fashion, and was truly a pleasure dealing with when any issues arose.

Annie · 8 February 2023

★★★★★ 3/5

Trustpilot

Very disappointing service

I am a lease holder, ie flat owner in Riverdale House, Lewisham and am very disappointed with the service I am receiving from my "property manager". I have repeatedly asked for explanations of bills/invoices without receiving concise, meaningful responses or any attempt to engage with me. I am paying these people to provide a service but in my case, at least, they are falling short of the required standard, considering what they charge.

Mr · 24 May 2024

★★★★★ 5/5

Google

Having been here for years, Timber Yard is a very nice building and our property manager Kelvin Luk has been very helpful. He always replies promptly and solves our maintenance requests very quickly!

Sijia · 15 May 2025

★★★★★ 5/5

Trustpilot

Great support from Life Residential…

Great support from Life Residential representatives (particularly Ashleigh Bates and Ilinca Ioanovici) on some of the maintenance issue we had in the flat. Fast, efficient and professional. There is also an automated tool provided to tenants by Life Residential to report any issues and move all the way to having an engineer or contractor attending and fixing the issue, which is very cool and nicely designed.

Stas · 9 November 2023

★★★★★ 4/5

Trustpilot

Responses are generally fast and…

Abby Gooptu was extremely helpful during my most recent tenancy renewal. Responses from ger team are generally fast and clearly worded.

Ric · 28 July 2024

★★★★★ 5/5

Google

Matt Herring really helped me to rent my dream apartment He is an astonishing consultant, cause he always is there to answer my questions and respond quickly👍 During the viewing, move in process, he has always been patient to explain everything single detail to me. The Letting’s Team also assists me with quickly processing files. 🆒 And it’s only taken 8 days form viewing to move in. Thanks to Matt and the letting’s team. If one day I need to rent an apartment again, I would like to come back and reach to Matt again!😊

Yining · 26 August 2022

★★★★★ 5/5

Trustpilot

Rosita

Life Residential have managed my flat for over ten years, in recent times by Rosita Kausiute. When the flat was damaged recently by a freak accident Rosita was brilliant, she worked tirelessly to liaise with the insurers, and the contractors to get the repairs done quickly and properly. She was amazingly efficient and supportive and I am very grateful to her.

Penelope · 23 February 2024

★★★★★ 5/5

Trustpilot

Customer service you can trust

Absolutely fantastic customer service! My Senior Property Manager Abi is always easily accessible, when needed, and she is always happy to assist outside of normal office hours and even working over the weekend to solve my property issues and to mitigate any inconveniences.

Mihails · 11 February 2023

★★★★★ 1/5

Trustpilot

Overall service is terrible!!!!

Overall service is terrible!!!!. I am not sure what the letting and management fees covers. It way too high what they do. I wouldn’t advise to let or sell your property through them. They used 3rd part inventory controller? an inventory check out report which was not thorough and there was no feedback on item missing comparing to check in report. .! I wouldn't advise any one to pay £250+ for inventory check. If they things do get stolen by tenants. Letting Agent /property manager at life residential will not take responsibility.

Ralph · 12 December 2023

★★★★★ 5/5

Trustpilot

Life Residential is a good company and…

Life Residential is a good company and has good professionals. Unfortunately, I went into a bad moment in my life but I received respectful treatment from Life Residential. I'd like to mention Luke Parker for his incredible work and for being respectful and proactive. He does brilliant work and he helped me a lot and trusted in me when I was in need. I recommend him and he makes Life Residential shine.

Mario · 25 May 2024

★★★★★ 5/5

Trustpilot

Life residential management

My flat is managed by Life Residential. I have had a few issues that needed addressing including maintenance of the boiler, smoke alarms and attending to my tenants for various reasons. They have been superb. On top of everything, polite and informative and would recommend their service. I would like to thank Christina for her hard work and professionalism

James · 28 March 2024

★★★★★ 5/5

Trustpilot

Lease renewal

To date, Life Residential have not disappointed us. They are professional in their service, prompt in problem solving and sensitive to any concerns highlighted. The fact LR is our First n only Agent since our flat was delivered in 2012 speaks volume of the level of satisfaction. Quite honestly, there were some unhappy periods, but these are to be expected when managing a large company like LR. Keep up the good work.

Andrew · 25 May 2024

★★★★★ 5/5

Google

I had a great experience renting with this company. Miriam, the agent who was dealing with my flat, was so lovely and always very responsive to any queries I had. Can’t fault the experience!

Ella · 12 October 2025

★★★★★ 5/5

Trustpilot

Llinca and her team are very helpful…

Llinca and her team are very helpful and nice. When problem comes, they always have quick response and arrange the reparation work as soon as they can. Llinca and her team never missed my enquires and messages. Thank you for their help.

Yk · 3 March 2023

★★★★★ 5/5

Trustpilot

My property manager did a great job

My property manager did a great job. I’m very thankful.

Consumer · 6 May 2026

★★★★★ 5/5

Trustpilot

Brooke Nickless was very helpful

Brooke Nickless was very helpful and informative which helped out experience as Landlords a bit smoother and relaxing.

A · 27 August 2024

★★★★★ 5/5

Google

I had a seamless and Easy experience with Miriam. Exceptional services from Life Residential.

Chibuzo · 2 April 2026

★★★★★ 5/5

Google

Amazing experinece while vieiwing Monique who supported us very well while viewing and has lot of patience. Always smiling.

Anvesh · 7 October 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Luca…

I had a fantastic experience with Luca Safari.

J · 15 May 2026

★★★★★ 5/5

Trustpilot

Amrita Rathod - Tenancy Service

Amrita Rathod, we had a fantastic experience with this tenancy service. Amrita was friendly, and professional, and made the whole process seamless. Thank you!

Saqib · 3 May 2024

★★★★★ 5/5

Trustpilot

Amrita is very helpful in this tenancy…

Amrita is very helpful in this tenancy renewal and helps to wrap up the discussion with the tenant in a quick and satisfactory manner.

Richard · 29 April 2024

★★★★★ 5/5

Trustpilot

Quick and professional service

Quick and professional service! Tamara Dos Santos, the agent who visited today, was very attentive and professional. She carefully inspected the entire flat and thoroughly tested the fire alarm. Excellent service, efficient, professional, and reliable. Thank you

Elo · 28 May 2026