Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI was working with Amrita and team and…
I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated
Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleWith Jahdel's help, everything became very simple. Jahdel patiently showed me around and told me everything responsibly. Jahdel is highly recommended!
Dear Peiqing, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotTop notch Chanelle
Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.
Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotShocking, a cause of many problems and financial loss
Shocking. I hope this review helps any private landlord considering whether to use Life Residential to make an informed decision.They have managed my property for nearly two years, and during that time, a set of keys has been lost, the carpet has been burned and destroyed by the tenant, a door handle was removed and not replaced leaving the property open to the outside and unsecured, unknown charges have been added to my account without invoices, and a worthless checkout report was undertaken which did not effectively document a large proportion of damage to my property. I have paid them approximately £10,000 and for this, by lack of management and disorganisation they have at least caused double this figure in damage to my property. They recommend a tenant to me who had bad credit, and lived in squalor. Having Life Residential involved in this matter has onward implications that I am still feeling the consequences of.Therefore, I hope I can save any landlord the stress and financial loss I have suffered as a direct result of having instructed life Residential to manage my asset, as it has been a very bad choice.
We’re sorry to hear that you’re unhappy with the service that has been provided, this is of course not what we want to hear at all.It is understood that you’re already in contact with the Property Management Team Leader regarding the deposit.Please don’t hesitate to reach out directly should you require any further assistance.Kind regards,The LiFE Residential Team
5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
5/5
TrustpilotAbby Gooptu was very helpful
Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.
Dear Богдан Шикер, Thank you for your kind comments regarding Abby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotWonderful Experience
This is a great joy and pleasure to come across professionals who have the right knowledge, proper experience and wonderful personality.In my opinion, Darcey is one of those people.She is a good listener, patient, polite and kind.She knows what she does and what needs to be done.She doesn’t lose sight of the ultimate goal but tries to be flexible, prompt and take into account different viewpoints in order to achieve the goal with a win-win perspective.She is definitely an asset to the team and a true example of how professionals in customer related positions should perform.Thank you
5/5
TrustpilotThank you!
Thanks for providing your professional service to my flat survey, Leighton Hanson!
5/5
GoogleShe is extremely patient. All the demands I put forward have been met. She has been constantly helping me look for the ideal type of apartment I want.
Dear Gary, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI genuinely have nothing to complain…
I genuinely have nothing to complain about.Alisha was my property manager for a decent spell of my tenure and each time I ran in to an issue, she was able to respond/sort it out rather quickly. She also made the End Of Tenancy process far smoother than I anticipated, so I am genuienly pleased with that. Keep up the good work.Thank you!
5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotEfficient renewal process!
Kalidass was very helpful throughout the tenancy renewal process, and kept me informed for most of the way. He was prompt and also helped co-ordinate for the tenant to record a video of the property as it was not possible to have an inspection during this time. Thanks for your help!
Hi there, thank you for your feedback! We're pleased to have provided you with a high level of service!
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotExtremely poor experience with Life…
Extremely poor experience with Life Residential.
Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
1/5
TrustpilotDisorganised and unnecessarily…
Disorganised and unnecessarily time-consuming.
Dear Lucia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
1/5
TrustpilotCompletely unprofessional
Completely unprofessional. After agreeing the deposit return amount and waiting for 14 working days in which they never communicated anything with us we had to send an email practically threatening them to take action if this is not resolved. Following that, a new representative contacted asking initially, until "early next week" whatever that means, saying that they had other commitments and had to thoroughly review our case. Following further email from us, he asked for 48hr starting Monday 12 June 2023, with no indication about when the money will be returned. It was also claimed that even if we put in a complaint, the same person would handle the complaint which is ludicrous to say the least. We also had a quite rude call, basically saying that any other option we had would only increase the time it would take us to recover our money. We are currently pursuing all avenues, however this is a total waste of time generate by Life being completely unprofessional with their staff handover, and this is quite a favourable opinion based on how we are being treated.
Hi Konstantinos, Thank you for taking the time to provide your feedback. I do apologise there has been some miscommunication during your deposit return. I understand one of our Property Services Area Managers was in contact with you early this afternoon and all issues have now been resolved, however please don’t hesitate to contact us directly should you require any further assistance
5/5
TrustpilotFeedback for Shruti for her help in getting the release of security deposit.
Shruti Shrungarpure was really helpful for me when I contacted Life Residential regarding the release of my security deposit. She described me the pending docs that I had to submit & also assisted me over call.
Thank you for taking the time to leave us feedback, it’s greatly appreciated
5/5
TrustpilotThank you Rosita!
Rosita was lovely to work with and very helpful - she arranged for an engineer to attend quickly, and was even following up after she had finished work for the day. Thank you for all your help Rosita!
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotExtremely professional
Extremely professional, friendly and helpful, Ms Pooja made the experience and process simple and was with me in every step. i am very pleased with her .The reneweal process this time was outstanding and exceeded my expectation. thank you again for everything
5/5
TrustpilotLeilani is consistently proactive and…
Leilani is consistently proactive and engaging any issues I am having as landlord, big or small! Thank you!
Dear Seok-yoon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
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