Trusted Agent profile · Birmingham
★★★★★
1,156 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,156 reviews on two platforms, including 129 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotLeilani is consistently proactive and…
Leilani is consistently proactive and engaging any issues I am having as landlord, big or small! Thank you!
Dear Seok-yoon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleRent - Digbeth Lombard St at Birmingham. Agent Jahdel is really helpful and super fast response, he is reliable. The place and the neighbourhood match the description, highly recommend.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotSally Richardson, excellent Letting Consultant
Sally Richardson has been excellent in introducing the new tenant, sorting out the contract and taking time to manage the little incidental details which ease the landlord's tasks and make the tenant feel welcome. Thank you Sally.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotI want to move in with my girlfriend…
I want to move in with my girlfriend but they won't let me. I am more than happy to pay advertising fees and pay up until the move out date. They can keep my deposit. I don't care. But they won't even negotiate. I signed a ludicrously long tenancy whilst grieving for the death of my mother - which they were aware of at the time.
Dear Luke, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotKalidass is one of the best property…
Kalidass is one of the best property manager’s I have seen so far. He is quick to respond, effectively and efficiently helps to resolve any issue! Very lucky to have him as our property manager!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotVery Impressed
I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.
5/5
TrustpilotMany Thanks for Excellent Service
Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita and Anna for your excellent services.
5/5
TrustpilotHarry Free is the man to go - Canary Wharf
We moved to London from Hong Kong and were looking somewhere to stay near Canary Wharf. Harry from Life Residential was very polite and professional throughout the whole process. He took diligent notes on our specific needs and budget requirements and was responsive on email and WhatsApp (outside office hours) for any questions we had. He was also attentive and upfront on what to expect when renting first time in London. It was a pleasant experience working with Harry and I would definitely recommend him if you are looking to rent in South Quay.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotRun from them
If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.
Sorry to hear of the issues you are experiencing, I understand a senior member of the team has reached out and scheduled in a call to discuss your concerns.
1/5
TrustpilotWorst property management firm ever
We just check in the property a week ago the viewing person Kareem promised about the small work left which is bed room curtains and drawers handles to be fixed before we check in. After we check in we find out the leak in the kitchen sink which is so smelly and there was mould in that area next day morning we find out out that the toilet seat is wobbling as soon as we sit it start wobbling and feel like I will fall down. The lights in the entrance of the flat doesn’t work also least but the worst there was something biting me every nights on the bed yesterday I checked we found beg bugs in the bed. This people knows about the situation of the flat still they lied to us and rent us. Seriously I pray to god each and everyone in company should face the situation we are in then they will understand what is going on with us . I am mentally broke completely. Because of all this Situation me and my husband are disturbed everyday. These people are lier and not even humans. They really don’t care about anyone’s situation.
We are sorry to hear that your experiences has not been as we would expect. We understand that contractors are addressing all issues, and a treatment for dust mites has been arranged. You are currently in touch with senior management who are assisting in any way they can to ensure an amicable resolution between you and the landlord. Management are meeting with you in person to provide further support.
4/5
TrustpilotAbby has been super helpful renewing…
Abby has been super helpful renewing our tenants Thank youSwarna Stikanth
Thank you for leaving a 4* review. Kind regards, Negin, Customer Relations Team
1/5
TrustpilotAvoid Life Residential at all costs
I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.
We are sorry to hear of the issues that have occurred during your tenancy. I understand you have recently escalated this matter to a Senior Manager who we trust will be able to provide a satisfactory solution and plan of action to have any of the outstanding issues resolved promptly.
5/5
TrustpilotEfficient & Professional service
Efficient & Professional serviceWe were contacted by Abby Gooptu of Life Residential Renewals Team quite a few months before the expiry of the current tenancy and very promptly, she secured for us a renewal of the tenancy and at a slightly increased rental rate, which is commendable under the present circumstances. Well done and thank you!
Dear Voon Kar Yong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
Trustpilotgood service
good service, and reliable.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotFeedback on Claudia Nicholls, Property Manager.
Feedback on Claudia Nicholls, Property Manager.I have had the pleasure to work with Claudia Nicholls for several years now and I cannot be happier. I own a property in Canary View and the managing of it has always been smooth. Ms. Nicholls is client-oriented, attentive and responsive and our relationship has always being cordial. I cannot recommend her highly enough for her professionalism, kindness and efficiency. Thank you, Claudia.
5/5
GoogleThank you for helping me to find a nice flat. Thank you Jahdel. Nice agent.
Dear Che-Hsiang, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKalidass has been amazing!
Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotContract Renewal was great
Abby from Renewal Dept was great. All completed seamlesslessly.
Dear Sanjay, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotZoe Zenonos was our property manager
Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.
5/5
TrustpilotLife Residential Review
Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!
5/5
TrustpilotNicola Soper
We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotLeo Leung is very professional and helpful
Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.
5/5
GoogleJahdel was friendly, professional and quick to get the ball rolling. Very good customer support too.
Dear Javin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotNicola was very helpful and responsive…
Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.
Thank you for taking the time to leave us feedback, it’s greatly appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
