Life Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

Shout out to Erza Musa - property manager

I wanted to share my experience with Erza Musa as a property manager of the flat I have just rented with my partner about 2 months ago in Acton. Absolutely brilliant and responsive in dealing with our flat issues, sending help when needed and clarifying every aspect of our tenancy. Definitely feel looked after and will hopefully stay so throughout the rest of our tenancy!

Andrea · 11 December 2025

★★★★★ 5/5

Trustpilot

Noor is an excellent Property Manager…

Noor is an excellent Property Manager if you can get her when you are with LifeResidential. I had a poor experience a year ago, changed to Noor by them and it's all been smooth sailing since. She promptly replies to emails, understands the tenant and the situation and promptly finds a resolution. It made my last few months a pleasure rather than a pain in the neck.

Simon · 23 January 2024

★★★★★ 5/5

Trustpilot

Positive experience throughout the…

Positive experience throughout the whole process of renting an apartment. Initial contact with Jahdel who was great at showing me around the apartments and very knowledgable about the process. Kalidass has been my property manager for a year now and he has been very helpful, particularly when it came to renewal and sorting contracts - he was speedy in getting everything sorted with the landlord.

Stuart · 1 March 2024

★★★★★ 5/5

Trustpilot

Highly recommended property management services

LifeResidential have managed my properties for a number of years ensuring that any issues are quickly resolved. Emma has been proactive in identifying solutions effectively to make the process smooth and saving time. Emma responds quickly and always delivers. I would recommend their services without hesitation.

Charlie · 31 March 2023

★★★★★ 5/5

Google

I had a really positive experience with Miriam from Life Residential Birmingham. From the jump, her response time was incredibly quick, she was always ready assist and respond back to any questions I had. …

David · 16 November 2025

★★★★★ 4/5

Trustpilot

Nicola was really good at helping…

Nicola was really good at helping resolve potential issues in my flat. She went over and beyond normal working hours to provide support. Also the automated system where someone can report issues is great as we dont get lost in too many emails back and forth

Nat · 13 March 2023

★★★★★ 5/5

Trustpilot

Amrita was a pleasure to work with

Amrita was a pleasure to work with : Efficient, commmunicated clearly, and was patient and courteous in spite of the Landlord's period of non communication

Sdf · 8 July 2024

★★★★★ 5/5

Trustpilot

Professional and speedy process

Professional and speedy process, thanks to Pooja Pandya. Had a great experience on renewing my tenancy agreement, would definitely recommend to others.

Hanbin · 22 August 2024

★★★★★ 5/5

Trustpilot

Special mention to Arjin dogan for her…

Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.

Sunny · 21 August 2024

★★★★★ 5/5

Trustpilot

Pooja Pandya

Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang

GUOQIANG · 20 August 2024

★★★★★ 5/5

Google

Nice team and good service. Mr. Jahdel Martin-Clarke is really patient and kind. He helped us to find a good flat in Timber yard and we really appreciate that. He always answers our questions immediately and give good advice.

Zzz · 26 August 2023

★★★★★ 5/5

Trustpilot

Emma donoghue :)

Since living here with my partner for over a year we’ve had are few run ins with a few issues, however with the help from the emma donoghue she’s made communication with the situations fantastic, she’s easily accessible when I need to talk about an issue or if I need something fixed. She’s fast at emailing back she will even call if she has the time which in my eyes is amazing. I’ve not had one issue with Emma she’s professional and easy to talk to and in my eyes one of the best people in the development to talk to about any problems. :)

Sian · 7 February 2024

★★★★★ 5/5

Trustpilot

Quick efficient & reliable service

Very happy with the service consistently being provided by our account officer.

Alan · 11 May 2026

★★★★★ 5/5

Trustpilot

PROFESSIONALISM at its BEST

I had the pleasure of working with Darcey Nichols as a Landlord over the past several years. She was my main interface with Life Residential for managing my property Lettings in London. Darcey is attentive and professional in her work and responsibilities and managed the property with the level of professionalism that it required. I was always happy with her services and I am sure the Tenants over the years also felt that their concerns were being handled on a timely and professional manner. Thank you Darcey for a JOB WELL DONE!

Hamid · 26 October 2022

★★★★★ 5/5

Trustpilot

Drayton park - Shruti S

A special thank you to Shruti Shrungarpure for her great work as our property manager! Her communication is so quick and helpful, which really makes me feel valued and listened to! She has always sorted out any issues very quickly. Most recently, organising a replacement washing machine within days to end the issues that we were having with the old one. She truly the best property manager I’ve had the pleasure of dealing with, and I couldn’t be happier with her continued help and support! Thanks Shruti

Eleanor · 13 October 2022

★★★★★ 5/5

Trustpilot

Top-Notch Customer Service

I feel very lucky to have secured a flat through LIFE Residential. From the moment I walked into the office I received considerate and courteous treatment from the letting agent, Robin. I stopped into the office without an appointment, and Robin made time to work with me even though he was quite busy. He followed up the next day with a flat that met my needs. As a non-UK resident, my case was more challenging, yet Robin consistently guided me throughout the process. He always followed up promptly, communicating clearly, even attaching videos to his emails to demonstrate how to use their application system. Once my referencing process was underway, I received additional support from Angel, the administrator. When I moved in, the apartment had been professionally cleaned and painted. Now that I am a tenant, my case has transferred to Rosita, and she reached out promptly to see if I had any concerns about the flat. I did have one high priority repair, and this fix was scheduled promptly. Moving in general can be stressful. In my case, I was moving to a new country. But instead of feeling overwhelmed, moving into a new home has been an exciting and satisfactory milestone in my journey. Much thanks to the entire Life Residential team.

Nicole · 10 October 2022

★★★★★ 5/5

Trustpilot

Rosita Kausiute, Senior Property Manager at Life Residential - A real star!

Rosita Kausiute was appointed my Property Manager (PM) at Life Residential at the start of a new tenancy from October this year. She was also the PM to the same flat during a previous tenancy when a serious issue that had arisen for my tenant in my flat. She exceeded all expectations then by her prompt communications, information, support, liaison with the tenant and contractor, and coordinating with the concierge, helping resolve the issue to my and my tenants' satisfaction. I was therefore delighted to see that she is back as my PM. She has an excellent instinct for customer service and gives one the reassurance one needs that the property will be managed well and thoughtfully keeping my interests in mind. A real star, head and shoulders above some I have dealt with over the years!

Satish · 10 October 2022

★★★★★ 5/5

Trustpilot

Big thanks to Life Residential team!

I have recently moved in to a property managed by Life Residential, and so far my experience has been very positive - which is thanks to great professionals working in the team of Life Residential. I want to say a big thank you to Robin Dach, a Life Residential real estate agent who helped me find just the apartment I was looking for on such an overheated property market, and was very kind to answer all my questions (of which there were a lot!)I am also hugely thankful to my Life Residential property manager Rosita Kausiute who has been very responsive and has helped me resolve a maintenance issue with a washing machine very promptly at the beginning of my tenancy. The washing machine has been replaced just before I moved in and was connected to a hot water pipe by mistake - so it was impossible for me to use. Rosita has kindly arranged for engineers to come in and fix it just in a few days. In addition, I appreciate Rosita's continued support with other questions I have in process of settling in.Rosita, Robin -- working with both of you has been my pleasure, keep up the good work!

Angelina · 9 October 2022

★★★★★ 5/5

Google

The whole process of renting was quick and easy. Jahdel was incredibly helpful and super responsive. The flat was very clean when we moved in. Easily the best experience I've had when sorting out a flat to rent.

Scott · 26 August 2023

★★★★★ 1/5

Trustpilot

Worst Agency, very greedy!

I have rented twice with Life Residential and both times has been a disaster.The first time we were the first tenants at the flat and therefore everything looked cleaned. We had a few issues with the balcony doors which took a while to repair. At the end we agreed to pay the almost 300£ to have the flat professionally cleaned and got the rest of the deposit without issues.The 2nd time we were not the first ones and once we moved in the house was filthy with loads of problems (most of which were pointed out at the viewing, 1 month before we moved in, we were told everything would be fixed - the 1st of many lies). It was good that whoever does the inventory and check-in inspection is impartial for they mentioned all that was wrong with the place. It was then that I knew those 300£ charged by them for professional cleaning is a sham and we decided from the start we would take care of the cleaning ourselves. We stayed 2 years, loads of problems, only able to use the balcony doors after 6 months and the washing machine was clogged from day 1 as they did not bother to fix it so it meant we had to stay over 2h draining everything. These were problems that were spoken about at the viewing and that we were told would be fixed once we moved in. We moved in a month later, nothing was fixed, the place was not cleaned and it not until 9 months in the tenancy that we actually had everything sorted.After 2 years of looking after the flat, on renewal of contract, of course they tried to increase the rent to more 400£ per month and we decided to leave. It took them almost 3 MONTHS to return the deposit back and obviously they tried to take money out of it, but we had all the evidence that that flat was in worse state when we moved in than when we moved out. DO NOT ACCEPT deposit deductions if you think they are unfair, they try to take as much money as they can and are very unhelpful. If need be, start a dispute!Only shout-out to Krissma who took over the previous manager (David was awful) and did her best. Once we moved out she was not particularly helpful in getting us the deposit back, which is a shame.DEFINITELY DO NOT RECOMMEND THIS AGENCY!!!

Leonor · 7 October 2022

★★★★★ 5/5

Google

Jahdel is an excellent agent. His enthusiasm and efforts to help are truly worthy of praise. Other company employees are average. I hope the company pays more attention to training.

Elke · 27 February 2024

★★★★★ 5/5

Trustpilot

Tenancy renewal

Amrita Rathod was very professional and responsive in getting my tenancy renewed. I've been using life residential for about 5 years and happy with their service.

Kayode · 15 May 2024

★★★★★ 5/5

Trustpilot

Rebecca is very helpful to get my…

Rebecca is very helpful to get my security deposit refund related issues resolved.She responds very promptly.During my stay also she take care of any issue very well.

Kuldeep · 25 April 2024

★★★★★ 5/5

Trustpilot

Great service provided

Great service provided, very proactive in getting issues fixed. Becca is a very attentive property manager, responsive and available and gets issued sorted! Thank you.

Laurence · 31 May 2024