Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrible management of property
Horrible management of property. Bullies on the phone, ignore building issues and tenants complaints. 5 years unresolved issue and now when I contact them I get shout at and they hang up the phone. Abusive behaviour useless management. Properties are not taken care off. Their contract wity energy firms that have all the power to ripp us off and Galliard don't care about its tenants
Maria · 23 March 2023
Agent replied · 29 October 2024
Hi Maria, we are sorry to hear of your displeasure which we take very seriously. Please reach out to news@galliard.co.uk with further details so that we can look to resolve any issues you are facing.Kind regards,The Galliard Team
★★★★★ 5/5
GoogleNeeded to find a place to rent desperately. Tried to contact multiple agents and Jahdel was the most efficient one. Gave me a very good price and responds quickly. Sorted out everything now so I don't have to be homeless😂 …
Andrew · 23 October 2023
★★★★★ 4/5
TrustpilotGalliard responded to my review below
Galliard responded to my review below - but they never responded to my email which I sent after they asked me to get in touch. So I guess they only respond on here to create an illusion they provide a solid customer service. But what's worse is the outcome of fire safety regulations review conducted in the building I live in in Aug 2020. The review showed that the building failed catastrophically in several areas leading to a B2 rating, and is, put simply, dangerous to live in. Luckily I'm just renting so will soon move, but I feel really sorry for those who have mortgages here. Had I seen the review below about Galliard being sued numerous times, I would have never moved in here. Absolutely shocking standards.Edit 17 Dec. Galliard responded to my last review and very quickly put me in touch with the right team. All issues were fixed immediately. (except for fire safety check which is still under review - but as I understand there is no quick fix so will see how this is taken forward after Xmas.)
Ola · 17 December 2020
Agent replied · 29 October 2024
Update 21/12/20 - RE: Fire safety regulationsDear Ola, Thanks for the message. As you know, your home is in a brick building, it seems that the Report recently produced raising questions has been written by someone that confirms that they have actually not looked at any drawings or specifications for the building construction. They made a number of guesses and assumptions which were wrong - the Building Contractor that built the development has produced information to clarify and correct. Best wishes,The Galliard Team Update 17/12/20:Dear Orla, We hope this finds you well. We understand you are being looked after by our partner’s aftercare team. Please contact us at marketing@galliardhomes.com should you have anything further, and we will glad to be of assistance.Best wishes,The Galliard Team Dear Ola,We did indeed receive your email regarding the issues with the hot water, the intercom and the door handles at the apartment in which you live. The scheme was undertaken by a contractor on our behalf. Unfortunately there was a breakdown in communication so that the messages were not received by this company.We have contacted the Company this morning regarding the above, and of course the outcome of aspects of the fire regulations review you have reported in your new communication at 00:50 this morning, we will respond urgently using the email provided in your first communication to update you on the progress made thus far.We are sorry for the negative experience you have had thus far and hope we can alter your perception of our CompanyYours sincerely, The Galliard Team
★★★★★ 5/5
TrustpilotGreat staff and construction quality.
Great staff and construction quality.Brogan is great with communication, very helpful and friendly.Defects were rectified quickly with a high standard.Really happy with the overall experience.
SQT · 17 March 2022
Agent replied · 29 October 2024
Hello,Thank you very much for your 5 star feedback. It is great to hear of your fantastic experience with Galliard! Kind regards,The Galliard Team
★★★★★ 1/5
TrustpilotCorrupt and have doubled my service charge
Galliard treats its residents with contempt. They charge us for things that they themselves should pay for, the service charge is doubling next year and they refuse to tell us why. They also cannot show evidence of costs when we request. They are profiting hugely from private home owners and now we are all trapped. It’s not possible to sell a flat when the service charge is incredibly high with no actual benefits to speak of.
Catherine · 22 June 2024
★★★★★ 1/5
TrustpilotComplete Frauds
Galliard are a bunch of frauds with zero accountability. They sell their properties as luxury homes but they’re far from this. Exceptionally poor planning and execution with all problems passed on to leaseholders and service charge increasing year on year. Complete extortion with no plausible explanation and no visible maintenance. Don’t know how any of them sleep at night…
AS · 1 March 2025
★★★★★ 5/5
TrustpilotI am owner of plot A flat and first…
I am owner of plot A flat and first time buyer of UK property. Overall I am impressed by the good quality of your new built flat save for some minor defects of the window garden glass panels and carpenter wood work in snagging and trust they had remedied with my letting agent LiFE residential. I have no hesitation to refer friends/relatives to consider future housing developments by you.
Chau · 22 July 2022
Agent replied · 29 October 2024
Hi Chau Oi Wan,Thank you so much for taking the time to share this review.We are pleased that you have had a positive experience dealing with Galliard Homes and very much appreciate your feedback.Thanks again,The Galliard Team
★★★★★ 1/5
TrustpilotTerrible company
Terrible company, tried to force changes on leaseholders and turn our development into a van depot. Thankfully the council struck their plan down, but they fought every step of the way. Increased service charges by 40% YoY, and charged residents costs which we were not responsible for. Think good and hard before buying a home from Galliard - I'm sure you'll come to regret it in the long run as many of us have.
Louis · 6 July 2024
★★★★★ 4/5
TrustpilotGood Builders
Have been quite pleased with the service and overall feel of the property (Papermill House). It's not finished to the highest standards, but it isn't bad either. Post sale management has been good so far, and they've been actively managing the property in good condition. Just one suggestion, please take the for sale boards off the parking area of the property. They've been lying there in debilitating condition for over a month now!
Kavyansh · 2 December 2021
Agent replied · 29 October 2024
Dear Kavyansh, Thank you for your review. I have sent your comments regarding the 'For Sale' boards to the appropriate team who will rectify this. Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotA BIG WARNING DON’T BUY from Galliard…
A BIG WARNING DON’T BUY from Galliard .I wish I can take you off the market . I still don’t understand with your standards and planning how councils are giving you permission to be in the market even,So many people hard earned money have put into buying your apartment trusting the location your plan .. but we never thought you will sell us a doll house for the price of a real one .
Rajani · 19 June 2024
★★★★★ 1/5
Googlewould not recommend, they rent my apartment to weed farmer and i lost 6 months rent and repairing over 10k
Krystal · 19 April 2025
Agent replied · 9 May 2025
Dear Krystal, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to the office to review. We will then be in contact with you to discuss further. Kind regards, Katie
★★★★★ 1/5
TrustpilotIncompetence or malice?
Leaseholder for two years. The service charge keeps sky rocketing while their justification includes charges for things outside of our responsibility. They want to charge us for maintenance of a footbridge, somehow forgetting the local council wholly adopted this over nine years ago.They want to charge us for maintenance of the local supermarket's lift.They do not hold their contractors to any kind of standards.They are antagonistic, they are unprofessional, they lie.
BH · 11 July 2024
★★★★★ 5/5
GoogleJahdel made my search for an apartment easy, and helped me get the flat I wanted. Always responsive, and helpful! I would 100% recommend him, he is friendly and a lovely person to chat to!
Maria · 23 October 2023
★★★★★ 1/5
TrustpilotAbsolute day light robbery
Absolute day light robbery. Charges us over £5K each year for service charge. Increases of 10% each time and the building is so poorly managed. It is a trap because they own the company managing the building. DO NOT BUY from this company unless you want a life time of misery. We bought a flat in their Surrey Quays development 3 years ago and the flat is already falling apart
Louis · 19 November 2021
Agent replied · 29 October 2024
Dear Louis,Thank you for leaving a review. We recognise any increase to service charge costs is unwelcome news. Global manufacturing shortages, market volatility with energy supplies and the ongoing disruption caused by the pandemic are all placing upward pressure on costs. While these things are out of our direct control we would like to assure owners that we continue to work to make savings in as many other areas as possible.Thank you,The Galliard Team
★★★★★ 1/5
TrustpilotNot to be trusted
Galliard doesn’t care at all about its residents or leaseholders. The enterprise can rental proposal at new capital quay is a clear cut example of how Galliard will go to all lengths to make money at the expense of leaseholders and residents.
Sana · 4 May 2024
Agent replied · 29 October 2024
Dear Sana, Thank you for your feedback, we are sorry to receive your negative review.The spaces you refer to have always been designated for use by commercial tenants as the scheme is a mixed-use residential and commercial development. Following yesterday’s planning committee meeting, we have discussed this matter with Enterprise and noting residents’ objections, they will not be taking this application to appeal. We have therefore ended our agreement with Enterprise. Kind regards, The Galliard Team
★★★★★ 1/5
TrustpilotMoney money money
Stay away from buying any of their propertiesIn Wimbledon they have their own property management company (called Galliards Estates Management).When I purchased here a 1bed the service charges (SC) was around £1,499/year in 2021..now for 2024 is £3,390 an increase of more than 100% and more than 50% increase each yearThis was despite being told SC won't increase massively or much year on yearNeedles to say if you own a 3bed with parking space you're looking at almost £8,000 year just for service chargesDo we have any special amenities like cinema sports room fancy reception or roof terrace etc? Nop...in fact we have no amenities except reception and some gardensWhen you look at the budget they charge astronomical amounts for most silly things and nearly half a million a year for electricity...I would have given them minus one Star if possible...all in all by far most vicious company I came across in my life...zero competence and 1mil % nerve to slap residents with astronomical SCSo if care about your wallet stay away from them and any of their property sitesPS: updated 19 Dec - just to understand the greed - they're now asking for a £25+VAT fee to actually pay the extortionate SC in monthly instalments - so not only they have ZERO interest in helping residents pay these outrages fees, but they're also charging MORE money for things that you'd expect to be free and included in such a high SC
Tim · 19 December 2023
★★★★★ 5/5
GoogleHad a great experience letting out my apartment with Life Residential. Fred is great to deal with, he's very responsive and made the process super smooth for me, finding a great tenant very quickly. Thanks to Fred, Ervis, Olyvia and the team at Life Residential.
Simon · 23 October 2022
★★★★★ 1/5
TrustpilotDo not ever buy apartments from these…
Do not ever buy apartments from these crooks! Especially a building like Trinity Square in Hounslow, inward facing apartments with no opening windows! Surveyors have classed these as 0 value! Do your homework with office conversions as councils pass anything when it comes to housebuilders! Directors are not listening to making changes as long as there pockets are filled with fat cash!
B · 4 September 2022
Agent replied · 29 October 2024
Thank you for your review. We sympathise with your situation but of course refute your claims. These apartments were priced to reflect their aspect and represented better value at the time. This is why people chose to purchase them. As developers and investors we all are aware that the mortgage market is challenging, as lenders have changed their criteria.Yours sincerely,The Galliard team
★★★★★ 1/5
TrustpilotThey make many promises that they do…
They make many promises that they do not keep. They have many companies with different names, that sleaze money from you in every direction. Stay clear. My vote is ZERO
Mr · 10 October 2024
Agent replied · 29 October 2024
Hi,
Thanks for reaching out, we are really sorry to hear this feedback. Please send an email with your full address to contact.us@galliardhomes.com so we can investigate this further.
Kind regards,
The Galliard Team
★★★★★ 5/5
TrustpilotKeri and Martine
Keri and Martine made this whole process quick and smooth. Overall very pleased!
Ramona · 10 September 2022
Agent replied · 29 October 2024
Hi Ramona,Thank you for taking the time to share your 5 star experience with Galliard Homes. We are delighted to hear that the team were able to assist you in securing your property efficiently. We have passed your feedback onto the team.Many thanks,The Galliard Team
★★★★★ 5/5
GoogleJardel is a very nice person and helped me a lot. He is efficient and gave me great advices to make me move in smooth. Our cooperation is very pleasant.
XIANKUN · 23 October 2023
★★★★★ 1/5
TrustpilotGreedy greedy greedy
They are a greedy company and their main focus is on profit not the community as they mention on their website. Their objective is to build market-leading new homes in locations ready for regeneration however they target fully functional business and charities - most of the time evicting them with no mercy. STAY AWAY FROM THEM
Roberta · 19 November 2024
★★★★★ 1/5
TrustpilotPoor management and communication
Poor management and poor communication. Multiple issues with heating system , cost of repairs pushed to all lease holders without consultation. Other costs outside regular maintenance put to leaseholders without proper consultation process .
RC · 5 June 2024
Agent replied · 29 October 2024
Dear RC Riverdale Thank you for your review and feedback. As this appears to relate to management of the development, please direct your queries to the following:Galliard Estate Management Ltd at admin@gemlimited.co.uk where a member of that department will be able to respond to your concerns directly.Kind regards, The Galliard Team
★★★★★ 4/5
TrustpilotService of Concierge
Overall , the quality of the property and the furniture package provided are satisfied. However, the button of the microwave was found loosen. My son had tried to seek the assistance from concierge, she gave him one of phone number of the supplier. It is hard to comunicate with them as the phone no. was not for calling maintenance.
CHEUNG · 14 July 2022
Agent replied · 29 October 2024
Hi Cheung Kai Chuen, Thank you very much for sharing your feedback, we really appreciate your review. We are sorry to hear you did not receive the correct contact details, if you have any further queries please contact the Galliard Homes Aftercare Team 020 8418 1045 aftercare@galliardhomes.comMany thanks,The Galliard Team
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