LiFE Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

Natalia at Galliard has been a pleasure…

Natalia at Galliard has been a pleasure to deal with. She has been very responsive on every issue, small or large, dealing with us pleasantly and professionally. This was a first time buy after a couple of difficult attempts elsewhere and we are very grateful for her patience and understanding in helping our purchase run as smoothly as possible. Fabulous service all round.

Customer · 12 July 2026

★★★★★ 5/5

Google

I had a great experience with Life Residential Birmingham, mainly thanks to Miriam. She was extremely helpful throughout the whole process and made everything much easier for me, especially since this was my first time and I didn’t have much experience. Miriam was patient, responsive, and always willing to explain things clearly, which really reduced the stress for me. Her support made a big difference, and I truly appreciate her professionalism and kindness. Highly recommend working with her.

Haytham · 17 February 2026

★★★★★ 5/5

Google

Had a pleasure dealing with Miriam, we initially ran into some issues with my referencing due to recently starting work, however Miriam went above and beyond to try and find a work around to get things to work and finally 2 days before our move out date she managed to make it work and finalised our move. We had direct communication and received regular updates, would highly recommend her and Life residential

Ahmed · 17 November 2025

★★★★★ 5/5

Google

Jahdel has been extremely patient and supportive throughout the whole process of finding a home. He provided us with a lot of help, showing us many different options and guiding us carefully every step of the way. He knows the Birmingham housing market very well and always gives professional and honest advice. Thanks to him, the whole renting experience was smooth and stress-free. I will definitely recommend him to more students and tenants who are looking for accommodation in Birmingham. Truly outstanding service, highly recommended!

Yating · 25 August 2025

★★★★★ 5/5

Google

Miriam was absolutely wonderful to work with. From the very beginning, she was professional, responsive, and genuinely cared about helping me find the right place. There was one day I was running late due to train delays, and she was incredibly kind and understanding about it, no stress at all. Despite the delay, she still made sure I had time to see both apartments, and never once rushed the process. Her calm, patient demeanor made the whole experience smooth and enjoyable. I truly felt supported throughout, and I wouldn’t hesitate to recommend Miriam to anyone looking for a thoughtful, reliable, and knowledgeable agent!

Gofaone · 9 August 2025

★★★★★ 5/5

Google

We had a great experience dealing with Miriam at Life Residential Birmingham! She was incredibly helpful and supportive throughout the entire process, from assisting with referencing to helping us secure our new home. As first-time renters, we really appreciated her clear communication, patience, and support from start to finish. Thanks to Miriam, the process felt smooth and stress-free. Highly recommend her and the team at Life Residential!

Jess · 16 October 2025

★★★★★ 5/5

Google

Jahdel has been really helpful throughout the process of securing a flat in Birmingham. From the viewing to the finalising of paperworks it has been seemless and very efficient too with all paperworks done within 3 business days after the initial viewing. Would recommend their services.

Dale · 27 March 2026

★★★★★ 5/5

Google

had a great experience working with Miriam as my lettings agent. She was professional, friendly, and always approachable throughout the entire process. Everything from the initial viewing was handled smoothly and efficiently. Communication was clear and timely, and she made what can often be a stressful process feel straightforward and well-managed. I’d happily recommend Miriam to anyone looking for a reliable and helpful lettings agent.

123455 · 1 October 2025

★★★★★ 5/5

Google

Not one to usually write reviews, but I have to say I was really pleased to work with Miriam as my letting agent. She was present during the viewing, answered all our questions, and offered helpful advice. Miriam followed through on every step of the process, ensuring everything went smoothly. I would highly recommend Miriam and Life Residential.

Evelyn · 15 October 2025

★★★★★ 5/5

Google

Miriam was amazing to work with, kind, patient, and professional. Since my first place in the UK was with a private landlord, this was a new experience for me, but she made it really easy. She answered all my questions promptly and have been able secure a lovely place without any stress. I would definitely recommend!

Priscilla · 16 October 2025

★★★★★ 1/5

Trustpilot

Useless assistant property manager. Avoid them like the plague they are!

I would give Galliard NEGATIVE star ifthat was an option. We have been waiting for Galliard's simple approval to drill a hole close to our door for our fibre broadband. Galliard was supposed to contact our Internet provider about the installation but they dragged their feet and didn't actually do it, so we did it ourselves. After an incessant and complicated back and forth between ourselves, our internet provider, and Galliard to obtain all the information needed to proceed with our broadband installation, Galliard has kept on dragging their feet, and has done f*** all to fix our issue, so as a result we haven't had wifi for over 3 weeks now! All we got from Galliard was negligence, corporate bollocks, lies and false information, empty promises and meaningless apologies. Special mention for the staff person named M.C from property management team 1, whom we were mainly dealing with. She's incompetent, dishonest and apathetic. We really cannot comprehend how she managed to stay busy while not doing anything for us, as if our issue was her lowest priority - below is a brief timeline:Oct 18: we called to submit our inquiryOct 21: M.C replied with an email, the first and last email we have received from her.Oct 24: We managed to talk to her on the phone, she promised to give us a full update by Friday.Oct 28: No update received so we called again. M.C said she had called Internet service provider around 9-10 am on that day for further documents needed. Later we were told by the internet provider that they had never received any document request from GEM. So we were forced to step in and did M.C's work.Oct 29: We received a confirmation that the internet provider had sent the document to GEM. Oct 31: No update from GEM, so we called again. M.C claimed she noticed the email but was too busy to look at it, and promised to call back on the same day. After we highlighted our unsatisfaction with her services, she abruptly hung up on us As expected, she didn't get back to us.Nov 1: No update from GEM, we called again and we're told that M.C was on holiday. another staff took over the issue and finally got back to us within the day.We have been frustrated and exhausted. At this point, we wouldn't be surprised if we still don't have Internet after a month. We have been diplomatic for the longest time in our dealings with this company, but after being neglected for so long, enough is enough. Since there is no way to hold such staff or companies accountable for their shitty service, We hope there will be more solidarity from the residents' side to make our voices heard.

Arthur · 4 November 2024

★★★★★ 1/5

Google

If you're an offshore / decent Landlord who wants to be "hands off" - I would trust your valuable asset with anyone else. If you like moving into a property infested with carpet moths and larvae, you will LOVE Life Residential. If you like being told a professional clean was done, only to show up to find the place filthy, so they re-organise a new clean and carpet clean the day your movers come - you will ENJOY! Nothing like last minute panic to make you feel at ease :) If you want to agree to the price you saw on Rightmove, but then it gets hiked up in a game of weird negotiation hardball after you've fallen in love with the property (who can say no to commission, amirite?)- Life Residential is FOR YOU. If you like having sleepless nights with your skin crawling, having to call pest control services, and not being able to get through to your property manager, or being able to weigh up if you can spring financially for a hotel ontop of the stuff you've already paid for stuff to treat pupae and eggs of moths in a rotten old carpet - you will ADORE Life Residential. If you want blurry thumbnails angled to hide issues - instead of high resolution photos - of an inventory you NEVER signed a mere 2 months after move-in - you will have a FAB time with Life Residential. If you like the idea of them MAYBE springing for a chemical pesticide treatment, but not doing the full job and ripping out the dead carcass-infested carpets - you will have a WHALE OF A TIME- especially if you like footing the bill upfront and hoping to the Life Residential Gods you get reimbursed. However, if you are a busy, honest working professional, I would steer clear. If, however, you have plenty of time and money on your hands to pay to fix issues out of pocket, or lots of annual leave to take time off work to deal with issues caused through their negligence - you will be SMITTEN with Life Residential. Hours wasted. Nothing resolved. I feel empathy for the Landlord, none the wiser, that was told their property was in a fit state to rent and is now being slammed with repair requests one after another. See the photos and vomitworthy videos for yourself - normal "wear and tear" of carpets pitched to us. Still nothing in writing accepting responsibility of an issue evident, even with photos date and timestamped the same date as the key handover. Refusal to engage with alternative accomodation discussions and bristling about £££ to fix an active infestation. I have no doubt it will be near impossible to get reimbursement for any money spent to store my own items, on top of the few hundred spent on vacuum seal bags, vacuum bags and home treatments. I also do not anticipate a reimbursement for our pro-rata salary of time off spent dealing with this issue, nor clothing items destroyed, nor the emotional toll taken. If you want to enjoy the home you live in, or have external commitments - meaning you need to worry outside of the lowest rung of Maslow's Hierachy of needs (Housing), they are not the letting agents for you! If you LIKE being passed from one "manager" to another, despite letting agents being agents for landlords, you will have a good old time. Personally, I like living in clean, comfortable, pest free environments. Life Residential was not, sadly, for me. It's a real shame, as they could have been! Extra SPECIAL shoutout to E-OD and MF, for reassuring us that... vaguely something is being done... without any accountability of the agency themselves. At all.

Aaliyah · 17 March 2026

★★★★★ 5/5

Google

My wife and I sincerely thank Kalidass for his patience and exceptional support in assisting with the HMRC payment process. His dedication, helpfulness, and calm approach ensured the task was completed smoothly and efficiently. His willingness to go the extra mile are truly commendable. We deeply appreciate his efforts and the positive impact he brings to the team. Thank You Kalidass. :) Max and Jasmine. Timber Yard Birmingham

Max · 17 January 2025

★★★★★ 5/5

Trustpilot

A massive thank you to Galliards

A massive thank you to Galliards, Steven O'Connor and the TeamI have looked at the reviews and its very easy to be critical when likes of services charges go up - this is the same for all businesses - whether its a supermarket shop or a domestic billThat said - I unfortunately had a fire in my flat last month that was of no fault of my own - I can not thank Galliards enough - espeically Steven O'Connor - who has gone above and beyond to help support - start the restoration process of the flat and now sort new accomodation for me for the 3 months it will take to resolve - yes it is covered via insurance - but they have moved quickly, taken leadership and been in great communication throughoutA fire - is something you can never want - its happened and I move forward - while I was so so down (and I dont get down or demoralised) - I was - but the lead that Galliards have taken, thank you - it will take time to restore but know come a few months, all will be back to how it was - thank you guys, really grateful

Kieran · 25 June 2024

★★★★★ 1/5

Trustpilot

shoddy work all round

The guidelines tell us to be constructive so here is some advice: 1. don‘t call it condensation when your walls leak when it rains 2. don‘t have your builders hide site rubbish inside walls or behind the plastic front of a bath tub 3. if the door handle has four holes for screws have four not 1-2 installed (similar shoddyness across whole apartment) 4. dont increase service charges by over 100% with no notice. The list goes on. There is nothing good about this company. Avoid them

Hery · 20 June 2024

★★★★★ 1/5

Trustpilot

Unreasonable demands. No communication.

I have been happy with the flat until recently when the management team sent out bills that cannot be justified. When questioned, there was no response. Many months in, they still haven't explained their unreasonable demands and keep sending out bills. Disappointing is too polite a word to describe the situation. I was initially quite surprised many people actually rated Galliard 5 stars. When reading those reviews, I realise they are mostly related to property purchases. How would one describe a company who puts tremendously amount of energy into sales but shows no respect to their customers after they have parted with their money?

Zhizhi · 14 June 2024

★★★★★ 5/5

Google

A huge thank you to Miriam from Life Residential Birmingham. The viewing she conducted was both informative and relaxed, and we were very impressed by her knowledge of the property and the area. When it came to our application, she was …

Moody · 17 October 2025

★★★★★ 5/5

Google

Very smooth and efficient service. Thank you Miriam! She was friendly, patient and answered all my questions clearly. The whole process was well organized. Thanks for your help.

Veria · 17 February 2026

★★★★★ 1/5

Trustpilot

I live in one of their buildings in…

I live in one of their buildings in GreenwichWe are clearly being over charged by Galliards and when you ask for invoices … they don’t find them or refuse to provide them.Some of the concierges are rude as hell.When raising issues with the river walls we are not heard and seen. Soon they will ask us to pay for repairs but when a business has its boats hitting the wall constantly and not ask for repairs… who is to blame ???And now they want to introduce a business renting van in the middle of a place where people are living .And it’s without talking about the very poor manager we had the last 3 years … just useless and not respected by his own colleagues . The new one will have a lot of work to gain the trust of people back !!!I won’t speak about the leaks ( had one from 2016 to 2023every winter) The cladding because I could start a book…So just avoid… biggest mistake of my life was to buy a flat from GalliardsUpdate after your answer :You ask me today send an email to GEM, they just don’t answer !!!! Gem is not on trustpilot and can’t get an agreement with ombudsman as they are not registered!!! So I stick to my review ( just need to add for new buyers be careful of the poor materials used and crappy appliances)By the way , greenwich council refused the application of enterprise after the mobilization of a lot of neighbors who would have been affected by GEM lack of judgment and common sense

Emma · 11 May 2024

★★★★★ 1/5

Trustpilot

An irresponsible planning application by Galliards.

In July 2021 I bought a penthouse in the ‘luxury’ development in New Capital Quay. Recently leaseholders were told the adjoining river wall needs major repair ( ultimately paid by leaseholders) my solicitor found nothing in searches re the letter sent to Galliards by the environment agency in January 2020. My seller apparently did not know either. Recently Galliards applied for planning for Enterprise car rentals to use the gated area ( closed at night) with rental vans parked by apartments and close to play area. “I cannot imagine who would have ever thought this was a safe and good idea said one of the voting councillors and risking accessibility issues for children; wheelchair users and ambulances and fire trucks. Passionate leaseholders - spoke at the meeting, the Council planning committee rejected this awful idea ( freeholder Galliards were irresponsible to even consider this - and with no consultation or consideration of or with residents!

Graham · 10 May 2024

★★★★★ 5/5

Trustpilot

I cannot give Sherry and her team…

I cannot give Sherry and her team enough stars!Buying a home is deeply stressful,they "get" that. Sherry and her team focus deeply on their customers. I lost count of the number of times they gave time, creativity and support for the Wimbledon development, the completion experience was fantastic, everything showed and explained, on site concierge and estate management team introduced, well beyond what they needed to do.I wholehearted recommend Sherry and her team of Galliad Homes and their Wimdledon development.

Tao · 9 May 2024

★★★★★ 5/5

Trustpilot

Great quality and exceptional customer experience

Having purchased numerous properties in London and collaborated with various developers, both national and local, on behalf of myself and my investor network, I must express my satisfaction with Galliard and the team.Throughout our interactions, they consistently prioritize customer satisfaction, demonstrating a genuine commitment to ensuring a positive experience from initial engagement to the final transaction. Unlike many other developers who tend to be on their best behaviour pre-completion, Galliard maintains their exceptional service standards post-completion, leaving a lasting impression with their welcoming attitude and personalized approach. Regarding post-sale support, Galliard distinguishes themselves with their professional handling of any remedial issues, offering prompt responses and avoiding the common practice of deflecting responsibility between departments. This stands in contrast to my experiences with other developers, particularly smaller family-run firms, who often exhibit a lack of accountability and fail to fulfill their obligations for aftercare, even when covered by insurance. In summary, I wholeheartedly endorse Galliard, particularly the London and Birmingham team, with special commendation for Keri and Ben, whose exemplary dedication sets a high standard for the industry. Galliard's unwavering commitment to customer satisfaction and the quality of their aftercare services are commendable, setting them apart as a developer deserving of recognition and recommendation.

Peter · 3 May 2024

★★★★★ 5/5

Google

Matt made our search for an apartment as pleasant as possible, sometimes working after work hours. He made sure we got what we wanted. From the search, through referencing and the move in process was such a delightful experience. Given that we just moved to the UK and had never rented before, he made sure we did everything correctly and to move in at on time, despite the short time we needed to have everything completed. I will definitely recommend Life Residential as the whole team is really amazing and a delight to work with.

Uzua · 23 October 2023

★★★★★ 5/5

Google

I would like to compliment Harry Free at Birmingham office the service he provided to us regarding renting out our apartment in Timber Yard. He seemed to have gone the extra mile to get our apartment rented out in short time with a good rental rate and to have selected appropriate tenants. I have spoken to them in Chinese of course and have asked them to take good care of the apartment. They appear to be the right tenants which is fantastic. Thank you for the after sales service which means everything to us and takes the stress out. Communication is important and we have been kept informed every step of the way. This experience with Life Residential has been super good thanks to Harry’s efforts.

Paul · 23 October 2023