LiFE Residential Birmingham reviews

★★★★★ 1/5

Trustpilot

An irresponsible planning application by Galliards.

In July 2021 I bought a penthouse in the ‘luxury’ development in New Capital Quay. Recently leaseholders were told the adjoining river wall needs major repair ( ultimately paid by leaseholders) my solicitor found nothing in searches re the letter sent to Galliards by the environment agency in January 2020. My seller apparently did not know either. Recently Galliards applied for planning for Enterprise car rentals to use the gated area ( closed at night) with rental vans parked by apartments and close to play area. “I cannot imagine who would have ever thought this was a safe and good idea said one of the voting councillors and risking accessibility issues for children; wheelchair users and ambulances and fire trucks. Passionate leaseholders - spoke at the meeting, the Council planning committee rejected this awful idea ( freeholder Galliards were irresponsible to even consider this - and with no consultation or consideration of or with residents!

Graham · 10 May 2024

★★★★★ 5/5

Trustpilot

I cannot give Sherry and her team…

I cannot give Sherry and her team enough stars!Buying a home is deeply stressful,they "get" that. Sherry and her team focus deeply on their customers. I lost count of the number of times they gave time, creativity and support for the Wimbledon development, the completion experience was fantastic, everything showed and explained, on site concierge and estate management team introduced, well beyond what they needed to do.I wholehearted recommend Sherry and her team of Galliad Homes and their Wimdledon development.

Tao · 9 May 2024

★★★★★ 5/5

Trustpilot

Great quality and exceptional customer experience

Having purchased numerous properties in London and collaborated with various developers, both national and local, on behalf of myself and my investor network, I must express my satisfaction with Galliard and the team.Throughout our interactions, they consistently prioritize customer satisfaction, demonstrating a genuine commitment to ensuring a positive experience from initial engagement to the final transaction. Unlike many other developers who tend to be on their best behaviour pre-completion, Galliard maintains their exceptional service standards post-completion, leaving a lasting impression with their welcoming attitude and personalized approach. Regarding post-sale support, Galliard distinguishes themselves with their professional handling of any remedial issues, offering prompt responses and avoiding the common practice of deflecting responsibility between departments. This stands in contrast to my experiences with other developers, particularly smaller family-run firms, who often exhibit a lack of accountability and fail to fulfill their obligations for aftercare, even when covered by insurance. In summary, I wholeheartedly endorse Galliard, particularly the London and Birmingham team, with special commendation for Keri and Ben, whose exemplary dedication sets a high standard for the industry. Galliard's unwavering commitment to customer satisfaction and the quality of their aftercare services are commendable, setting them apart as a developer deserving of recognition and recommendation.

Peter · 3 May 2024

★★★★★ 5/5

Google

Matt made our search for an apartment as pleasant as possible, sometimes working after work hours. He made sure we got what we wanted. From the search, through referencing and the move in process was such a delightful experience. Given that we just moved to the UK and had never rented before, he made sure we did everything correctly and to move in at on time, despite the short time we needed to have everything completed. I will definitely recommend Life Residential as the whole team is really amazing and a delight to work with.

Uzua · 23 October 2023

★★★★★ 5/5

Google

I would like to compliment Harry Free at Birmingham office the service he provided to us regarding renting out our apartment in Timber Yard. He seemed to have gone the extra mile to get our apartment rented out in short time with a good rental rate and to have selected appropriate tenants. I have spoken to them in Chinese of course and have asked them to take good care of the apartment. They appear to be the right tenants which is fantastic. Thank you for the after sales service which means everything to us and takes the stress out. Communication is important and we have been kept informed every step of the way. This experience with Life Residential has been super good thanks to Harry’s efforts.

Paul · 23 October 2023

★★★★★ 1/5

Trustpilot

I have just read the last review…

I have just read the last review written by ‘WL’. The response from Galliard is addressed to ‘Mr. J’…. This is typical! The review by WL is accurate, I have a property managed by them and we CANNOT get answers to legitimate questions and queries. The charges are completely unjustifiable. They deserve zero stars.

Morag · 22 January 2025

★★★★★ 5/5

Google

Great experience! Miriam was really helpful and supportive throughout my application. She kept me updated and made everything feel straightforward. Thank you so much, truly appreciated! X

Anmei · 17 November 2025

★★★★★ 5/5

Trustpilot

TCRW Soho Apartment…

Slow start to complete internal requests for completion. Martine came on board and wow the service, organisation from the team and her was phenomenal and everything went well and was completed on time. Upmost appreciation to Martine and Elise for all the hard work you’ve put in.Fantastic service on the snagging and any other issues we incurred. The Galliards build itself has been built to the highest of standards. On top of everything else the concierge team in the building are very attentive and appreciated greatly. Again thank you Martine and the team for doing an amazing job.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Extremely Disappointed with Galliard Estate Management

I am compelled to leave this review as my experience with Galliard Estate Management has been nothing short of disappointing. From the beginning, their customer service has been shockingly inadequate.The communication is practically non-existent, leaving me to constantly chase them for updates or resolutions. It's as if they lack the basic understanding of responsiveness and accountability. Multiple attempts to reach out have resulted in frustration, as my concerns are either ignored or brushed aside.Maintenance issues have been a recurring nightmare. Simple requests take an eternity to address, and when they are finally attended to, the quality of work is subpar at best. It's evident that the commitment to providing a well-maintained living environment is severely lacking.Furthermore, the lack of transparency in their actions is concerning. I've had to deal with hidden fees and unexpected charges that were never communicated to me in advance. It's incredibly frustrating to feel like you're being taken advantage of by a company that should prioritize their residents' satisfaction.In short, my experience with Galliard Estate Management has been nothing short of a headache. Their incompetence, lack of communication, and disregard for residents' concerns have made living here a regrettable decision. I would strongly advise anyone considering their services to think twice and explore alternatives that value their residents' well-being.

Gennaro · 21 August 2023

★★★★★ 1/5

Trustpilot

I deeply regret buying a flat from this…

I deeply regret buying a flat from this developer. The property I received is nothing like what was originally presented, what was promised in the plans simply wasn’t delivered. One of the most basic expectations, functional opening windows, was completely ignored. The flat was finished to a very poor standard, and it honestly feels rushed and subpar.

Roberto · 14 April 2026

★★★★★ 5/5

Google

If Miriam is the agent you’re working with then there’ll be minimal to absolutely no issues. She’s been extremely helpful and patient from start to finish, she’s very fast with her replies and is also very polite- just simply professional. She’s helped generate a positive overall experience. I would highly recommend Life residential!

Markel · 11 December 2025

★★★★★ 1/5

Trustpilot

This building company are crooks and…

This building company are crooks and their property management company are inadequate and incompetent. Building is full of issues and they charge huge service costs which increase year on year, for an astonishingly poor service to manage a building which they are paid to do. I would never buy or rent from this company, awful.

Maya · 3 November 2025

★★★★★ 5/5

Trustpilot

Trident House

I had a meeting with krzysztof kowalczykowski from galliards homes management today. He is is a wonderful and outstanding manger. When ever I question about the property, his response was immediately and always with positive attitude. He truly cares about the residents. Great Assets to the company.

Tariq · 20 May 2026

★★★★★ 5/5

Google

I had a great experience with Life Residential, especially thanks to Miriam, who was absolutely fantastic throughout the process. She was friendly, approachable, and made us feel at ease. …

Wencong · 17 August 2025

★★★★★ 1/5

Trustpilot

Response to Galliard

Following Galliard’s response and to make it clear, while at the last FFT Hearing the case was adjourned, the FTT Judge would not have adjourned the case and booked out a further 3 days of Tribunal time if the case had no merit. The Judge read through the paperwork submitted even commenting that we had some valid points and on that basis has booked out a further 3 days of Tribunal time. Additionally, there are now 57 claimants who have submitted a claim to FTT against Galliard so it is multiple leaseholders who are fed up with the extortionate service charges racket which have increased by 240% over the last 8 years. If there was no wrong doing 57 people would not have submitted claims and the Judge having assessed our claim would not have adjourned the case booking out a further 3 days of invaluable Tribunal time. The claim is against the Freeholder part of the Galliard Group. We look forward to the Tribunal …

Maureen · 7 May 2026

★★★★★ 2/5

Trustpilot

Justice Delayed is Justice Denied

Justice Delayed is Justice Denied - Dear Galliard Team i see your comments about Cladding and your confirmation that you intend to stay on the side of leaseholder. I would just like to say - we are not just "leaseholders" - we are your "customers". we are the customers who did our life's biggest transaction (house purchase) with Galliards. We are the customers on whom you built you business. But now we feel that you are not standing by us. We feel stressed, we feel as in this house purchase we will loose a significant part of our saving and hard work. A company like yours which is not publicly listed should be quicker and more efficient to respond quicker. you should be nimble and you should have compassion towards your customers. So you genuinely think that it is fair that you are delayed in the process while the large builders with multiple stakeholders have already signed to the remediation contract? I request you to expedite this process. I have 2 simple demands : (a) Please sign the contract and (b) please issue a letter confirming your position about our building which we can show to the mortgage lender as right now we all are mortgage prisoners with the current lender. The other builders have already issued / started to issue such a letter,And finally for any new customer - believe me, they will definitely watch you and judge you on "how you are treating your old customers". if you can't treat your old customer fairly- you may end up in discounting your newly built stock to make it up for below standard customer service. or the other option would be to really stand up for us and make a statement of comfort for your future customers.We are all are waiting and watching

PA · 16 March 2023

★★★★★ 4/5

Trustpilot

Property management GEM

Property management manager Kris and Conceiage desk from GEM are helpful and paid effort continuously to investigate and resolve the drainage blockage problem for my apartment. Appreciate his help in a very professional way.

Cu · 10 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Life Residential, and especially with Miriam Dhalai. She was professional, very responsive, and made the whole viewing process smooth and stress-free. Communication was clear and friendly, and she provided all the information I needed about the property. I really appreciated her efficiency and helpfulness, and I would definitely recommend her and Life Residential to anyone looking for a place to rent or buy.

خالد · 1 October 2025

★★★★★ 5/5

Google

Moving into my first apartment on my own seemed like a daunting task, however with the help of Jahdel this was far easier than I could have imagined. Highly recommend Jahdel who helped me through every process, even way outside of any normal working hours and he’s made this a smooth transition for me and supported me with every step

Rory · 26 March 2024

★★★★★ 5/5

Trustpilot

First time buyer - good experience

It's been a very exciting time for me buying my first home, but with it being my first time, I had a lot of questions. All of which were promptly answered and clarified by Joe Neidus, who has been helpful and informative throughout the entire purchasing process.

Tobias · 2 April 2026

★★★★★ 5/5

Google

Very helpful throughout the whole moving process, especially Miriam! Would definitely recommend

Carlton · 13 December 2025

★★★★★ 1/5

Trustpilot

Mis-sold by brochure and sales lady

Bought our lovely flat based on the printed sales brochure and the sales lady’s pitch.We were mis-sold. There is no ‘beautiful landscaped garden’ for leaseholders, no work from home hub and no gym. All these things were promised in writing and verbally.The service charge is almost double the figure we were told and we are expected to pay towards things that have nothing to do with us, for example the office worker’s smoking area.We have complained and tried to discuss these issues but Galliard have no interest and just ignore us.

Shirley · 12 September 2024

★★★★★ 5/5

Google

We were looking for a flat in a specific building, and Jahdel was able to find us our dream home. He answered all our questions and was always available for us. I personally moved house a times and so far he's the best agent I have ever met. Can't thank Jahdel enough. Just amazing!

Chiara · 25 May 2024

★★★★★ 5/5

Trustpilot

A Complete Wow Experience!

Baltimore Tower: From the sales specialist (Elise) who helped us navigate buying our property, to the aftercare (Martine) and build team (Doss, Ivan, Dillon) who quickly and fully addressed all of our snagging items and provided great advice, we could not be happier! The entire Galliard experience has been fantastic; we love our new flat and appreciate the care and attention to detail it was built with! I'm updating this review after several months of owning. Long story short - SO HAPPY with our decision!! The aftercare has been fantastic (thanks Lily), the facility is really well run and we absolutely love our flat. The quality of the workmanship and Galliard's support of little things that have popped up has been exceptional. Extremely satisfied all around!

Suzanne · 3 April 2022