LiFE Residential Birmingham reviews

★★★★★ 1/5

Trustpilot

Very bad experience

I bought a one bedroom flat from Galliard as buy to rent. It is almost impossible to get a mortgage for this flat. The reason listed by at least two high street banks is that it is not suitable for residential purposes because of a casino in front of the property. With very high service charge it is impossible to make return. I feel robbed. Do not recommend Galliard.

Ma · 23 May 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Life Residential, and I must say, my experience was nothing short of exceptional. From start to finish, they demonstrated a level of professionalism and expertise that exceeded my expectations. I want to extend a special thanks to Jahdel Martin, the agent who went above and beyond to ensure my needs were met throughout the process.

Ibrahim · 23 October 2023

★★★★★ 5/5

Google

Miriam was very helpful in arranging the viewing and the paperwork. Would definitely recommend.

Abhipsita · 17 October 2025

★★★★★ 5/5

Google

It was a wonderful experience. Jahdel was very quick to respond to my initial email about the room tour.After that, he showed very professional service, helped me handle all the procedures, and reminded me what I needed to do in time. Thank you Jahdel，and I’m truly recommending this company. It's very professional.

Puyu · 25 April 2024

★★★★★ 5/5

Google

Kelvin is my property manager of the flat. He’s been really responsive and efficient with our queries so very helpful.

LJ · 20 July 2025

★★★★★ 1/5

Trustpilot

GALLIARD Nightmares

GALLIARD Nightmares ! I feel I really need to write about my experiences to highlight the Company's styles of sweet marketing to get you to buy their Properties and their Aftersales Actions .The New Build was badly converted using cheap labour and obsolete products. Two years after the Developer Warranty runs out, my Flat experiences Multiple Issues which had to be rectified causing Financial Lossesl & Mental Distress. Galliard Management need to be more Proactive in their Actions to help me , and show more Respects to the Leaseholders, and their Plights for Unfair Services and Extortionate Service Charges.

Irene · 19 June 2024

★★★★★ 1/5

Trustpilot

Hung up 3 times before a word said

Tried to get in contact and they hung up on me 3 times in a row. Would rather accept a bin from a homeless person than go with a home with Galliard.

Josh · 28 May 2026

★★★★★ 5/5

Google

I had the pleasure of working with Miriam who made the process extremely easy and clear while being flexible with my busy schedule. She handled any issues or questions I had promptly and with genuine care which I truly appreciate.

Yalamba · 27 March 2026

★★★★★ 5/5

Trustpilot

I am the owner of a new apartment in…

I am the owner of a new apartment in the Orchard Wharf development. It has been a pleasure to work with the Galliard team in particular Martine Hamilton who has been so supportive throughout and always on hand to respond to queries and communicate effectively. I have to say in that regard this is the best property completion I have been through and I believe that is down to Martine's support. Thank you!

Graeme · 26 July 2022

★★★★★ 1/5

Trustpilot

I have made the mistake of buying a…

I have made the mistake of buying a property from this developer. It has been a nightmare from start to finish. The property building has numerous faults and problems. In addition, I have been charged excessively for services and this has gone up nearly 200% in 7 years. Furthermore, the company does not respond to emails or complaints and ignores correspondence. I wish I never purchased from this developer.

Katie · 14 April 2026

★★★★★ 5/5

Trustpilot

Phenomenal service

Phenomenal service, incredible team and unbelievably helpful. Fast response and nothing was too much trouble. They all went above and beyond to ensure that I was happy and satisfied. I can’t say enough good things about them. I wish more companies were like this.

EW · 16 February 2026

★★★★★ 5/5

Google

Jahdel was amazing, he was so helpful and took his time showing me all the properties I viewed. It was great to see that he asked questions and based on my answers he showed me what he thought I would love and he was so right! First apartment and I fell in love! I couldn’t recommend him enough.

Carolina · 23 October 2023

★★★★★ 5/5

Google

Miriam was very responsive and always there when I needed to ask questions. Great experience

黃鈺淳 · 9 August 2025

★★★★★ 1/5

Trustpilot

If I could have left zero stars I would…

If I could have left zero stars I would have. They are crooks, they are scum. They will do anything to avoid helping or spending, at all costs. No communication, total denial that anything has anything to do with them. Useless. Truly evil. They have been peddling the same lies for years and nothing can make them do their jobs. We tried help from everything including the council and government. Avoid at all costs. Edit: They have written a reply here asking me to get in touch but I have emailed them several hundred times and they do absolutely nothing about it.

HM · 8 January 2025

★★★★★ 5/5

Trustpilot

Brilliant Service from Galliard

Brilliant Service from Galliard. I was so grateful that Darcie took the time to check through archives to supply some documents that I had requested. The professional and quick response was very much appreciated.

Denise · 15 April 2026

★★★★★ 5/5

Google

I had a really positive experience with Miriam from Life Residential Birmingham. From the jump, her response time was incredibly quick, she was always ready assist and respond back to any questions I had. I got my apartment and the whole process was completed within the same week, thanks to her help.

Fayemi · 8 November 2025

★★★★★ 1/5

Trustpilot

Zero stars

I like the way they copy and paste the same BS response below all the one star reviews. And the review states - “they do not respond honestly and professionally to complaints”. The laws in this country favour them for now so they milk residents. An obscene, profiteering company and karma will catch up with them. Tide is turning…..

Abrar · 12 February 2025

★★★★★ 1/5

Trustpilot

Galliards are a disgusting deceitful company with zero morals.

My business went bankrupt during covid, and my health took a turn for the worse, and as a result I had no means to take out a mortgage for an off plan flat which I was decieved into paying double the price 3 years prior .

Farnoush · 18 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Keri and Martine…

I would like to thank Keri and Martine at Galliards for their support and endless help with my recent purchase at their Wimbledon development. Nothing was too much effort and without them, the initial thought of the whole process had petrified me. Thank you again Team Galliards!

MG · 22 February 2024

★★★★★ 3/5

Google

I initially had an extremely unprofessional and unreliable experience with this agency. I tried to book two house viewings, one in the morning and one in the afternoon on the same day. I only received a confirmation email for the afternoon viewing, so I assumed the morning one wasn’t confirmed. On the morning of the viewing, I got a call from the agency asking why I didn’t show up. I explained that I never received any confirmation, but the agent hung up mid-conversation. I tried calling back three times, but each time my call was hung up on. Later that day, I went to the afternoon viewing (the only one I had confirmation for), but no one showed up. When I called the agency again, the same person told me he had canceled my viewing, without any notification. Update: The agency later called me to clarify the situation. It turns out there was a misunderstanding during the first call in the morning, and they sincerely apologized for missing my calls three times. I really appreciate their effort and professional attitude in reaching out and handling the issue. However, I still cannot recommend the agency due to the lack of communication around canceling my afternoon viewing without prior notice or a timely explanation at the time.

Changjiang · 8 November 2025

★★★★★ 5/5

Google

Highly recommend Life Residential! They provide very professional service - especially Kelvin Luk, very helpful and always take prompt actions to solve the client's problems.

Kevin · 22 January 2025

★★★★★ 5/5

Google

Very attentive service throughout the letting process for my new apartment. Miriam in particular was excellent. She was always on hand to answer any questions and ensure everything went smoothly.

Louis · 27 March 2026

★★★★★ 5/5

Google

Would like to thanks Jiaze and Jahdel, they help me to find a tenant within 2 weeks. They are helpful, supportive and knowledgeable. And the most important thing is they response quickly to my questions. Highly recommend Life Residential!

Nic · 25 May 2024

★★★★★ 5/5

Google

Jahdel is a super nice person who helped me a lot in my house hunting and was very attentive and patient. He helped me to find the right house at a super good price. I was very pleased with the prompt response to any questions I had.

周弋茜 · 23 October 2023