Trusted Agent profile · Birmingham
★★★★★
317 reviews across 3 platforms
The Galliard Apsley Partnership, Sales and Marketing Suite, 2 East Timber Yard, 118 Pershore Street, Birmingham, B5 6PA, B5 6PA
LiFE Residential's office in Birmingham, at The Galliard Apsley Partnership, is rated 3.1 out of 5 across 317 reviews on three platforms, including 100 Google reviews rated 4.8.
100
Reviews on Google
This office
35
Reviews on Facebook
This office
182
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleJahdel was a great agent and was particularly prompt, responsive and efficient in dealing with my rental issues.
Dear 李佳成, Thank you for your kind comments regarding Jade and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Negin, Customer Relations Team
1/5
Trustpilotcharge high fees
charge me admin fee £108 then waive because while they change account name and do not provide enough information on bill, they update the bill and after 6 months said because I late paid service charge for 2 weeks to clarify their company name change and accounts and keep chasing me. And their service charge has increase 40% in 1 year.
Dear AmiThank you for your review and feedback. As this appears to relate to management of the development, please direct your queries to the following:Galliard Estate Management Ltd at admin@gemlimited.co.uk where a member of that department will be able to respond to your concerns directly.Kind regardsThe Galliard Homes Team
5/5
Googleshowed very good and clear information for ne, thanks to Miriam, very nice and helpful!
5/5
GoogleJahdel to find my apartment was an exceptional experience! From the start, his attentiveness and deep understanding of the market made the process seamless. He listened to my needs and preferences, providing expert advice and perfect listings that matched my criteria. His professionalism and prompt responses to my inquiries stood out, making me feel valued and supported throughout my search.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
GoogleShe is extremely patient. All the demands I put forward have been met. She has been constantly helping me look for the ideal type of apartment I want.
Dear Gary, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
1/5
TrustpilotAlso biggest mistake of my life too
Also biggest mistake of my life too. I spent a fortune on a penthouse apartment overlooking the Thames buying off plan. I could have done better at building it than Galliards, the workmanship was SO poor, the carpet was 1.99 psq. It was sold as a luxury apartment and ITS TINY!!! There is no security inside the building and we have been subject to many robberies and weirdos wandering in off the street, they have raised our annual lease payments, I pay almost £5K a year. There is absolutely NOTHING I like about this flat, have been so ripped off. I am so angry and now I cant even sell it as another developer is building across the road and blocking all views of the Thames and we were not part of the consultation period, with the poor quality of the flat and this I stand to loose over 100K. DO NOT BUY GALLIARDS!
5/5
GoogleJahdel is a very good agent, his service is very meticulous, the process of signing contracts is quick and very helpful.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotThis is a disgrace of a company
wish I could give them negative stars!!! This company is a disgrace! No accountability, no transparency, no communication, the employees behaviour is a shame. What else can I say that has not been said? The chief executive has no shame or remorse for the way this company behaves towards leaseholders. (Now it will receive a automatic reply from them, please don't bother)
1/5
TrustpilotPros and Cons
Pros and Cons of Galliards Homes from a Wimbledon Grounds residentPros Neighbours have bonded over the following cons with Galliard.Cons Extortionate service charges Extortionate utility billsIncompetent property managerUnsuitable access controlThefts from the bike storeThefts of postUnsuitable/restricted car parking and bike storageGreen roofs and PVs we pay for but don't benefit from.Lifts regularly out of service. Faulty dishwashers in all apartments (we are on our 4th)Lots of false/nuisance fire alarms - smoke alarms located above cooker.Residents are subletting apartments on Airbnb, which is not allowed in the contract, but Galliard do nothing.Had I known any of the above I would not of purchased an apartment.
We thank you for your feedback Hugh, which we take very seriously. We will look into each point raised above respond to you directly.
4/5
TrustpilotNew Build Flat - Orchard Wharf - Galliard
I bought a new build on the Galliard Orchard Wharf development this summer. It was a reassignment, so slightly more complex. All aspects including communication between conveyencers were generally handled with professionalism and timeliness. A special mention of Martine H - main Galliards Completions Manager - whose approach and attitude (friendly, knowledgeable, prompt, responsive.. ) was exceptional. She sets the bar high for her profession and my purchase and move-in was less stressful and enjoyable because of her attitude. The new-build itself is sound and built well while the development feels secure and safe. The surrounding area (with nature reserves and multiple stations/roads/amenities nearby) is also incredibly well-connected: I imagine the value of this property increasing significantly over time. The communication with PMM - the management company and the Concierge - works very well with the online portal we are using. It is always a risk buying a new home and so far, with the relations with Galliard during and post-purchase, I believe I made the right choice.
Thank you for taking the time to share your feedback. We are delighted that you are happy with your new property and the service provided by our team. Kind regards, The Galliard Team
5/5
GoogleThanks to Jahdel from LiFE residential who had help me to rent out my unit. Transparent communication and great advice.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotI don't think reviews are real
I don't think reviews are real. All leaseholders are very unhappy about unfair and high service charges. When I purchased service charge was £1500. Within 2 months it has been increased by 200% and it is now over £3000. Since June inflection gone down, But still we need to pay increased service charge . When we asked invoices of expenses and profit and loss account ,we didn't receive.
Dear Kamani,We are sorry to hear about this. Please send an email to news@galliard.co.uk with your name and property address along with further details about the issue and we will be happy to assist you further.Thank you,The Galliard Team
1/5
TrustpilotNon existent service provided by Galliard.
Galliard are woeful. Once you've moved into the development they could not care less about you or the development. Multiple holes in the communal walls take months to fix, they do nothing to prevent people fly tipping the fire exits and increase reserve fund fees by over 200%(!!) citing "major works" but when you ask for any further information about these major works, nothing is forthcoming. They do not tell you what these works are, how they've costed the works, and 4 months on there is still no sign of any major works having been carried out. It was clearly just a grab for more money. If you want to live in a development where the Property Management team actually deal with the residents concerns, steer clear. The only correspondence you will receive from Galliard are invoices to pay them for absolutely no service in return.
1/5
TrustpilotA NIGHTMARE COMPANY
Bought a flat in an energetically sustainable new-build complex 1 year ago. In less than a year, the service charge has been duplicated; the management company, a Galliard subsidiary, has not been able to justify the exorbitant costs. Bills have gone through the roof well before the energy crises and the so-called sustainable heating technology is unaffordable. Us tenants are constantly chasing them for updates and explanations on absurd charges: this week we have been billed £147.60 to install a bike pump. They are disgraceful.Stay away from any Galliard ventures.
Thanks for reaching out. We are sorry to hear of your negative feedback, however after speaking to the senior property manager following your review, we can confirm that we have been in touch with the lease holders of this development and have explained that due to the actual expenditure, we are unable to reduce this cost any further. The service charge was explained to all leaseholders, however it was stated that if you would like invoices for the current financial year, you will need to wait until the accounts for the year are produced.Kind regards, The Galliard Team.
1/5
TrustpilotUnprofessional Company
Was pressured into purchasing. Had no support along the way and was given misleading information. Was given 1 week to complete and find a lawyer- only then to be told they had appointed one after searching for a lawyer and this chap kindly contacting them and finding this out!Heard nothing since contacting their lawyer for 2 months now being charged interest after having the cash available to pay since beginning of the year.Totally unprofessional and do not respond to emails or offer assistance.Do not buy from them!It has been a complete nightmare for me- and I am an experienced property investor!They have not even had the decency to reply to my direct emails questioning these issues, all I get is a reply on trustpilot which does not address anything!
Thank you for your review, which we take very seriously. We have undertaken a full investigation in order to respond to your comments. We note, from our files, that you purchased your unit via a retained agent some time ago. Initially the apartment was purchased in your name. A wealth manager was assisting with the mortgage application on your behalf. The contract was then assigned to your son and the purchase was to be completed via a cash transaction. Notice to complete was issued on the 17th June, with the original completion date due on the 1st July. We then granted an extension at the request of your solicitor. This was granted free of charge. Unfortunately contracts were still not completed. We therefore issued a statement with appropriate contractual interest charges and related contractually agreed costs applied Our completions team are always on hand to support and keep all purchasers and service providers informed and updated throughout the buying process. We are very pleased to report that the apartments at Orchard Wharf are renting very well offering a good return for all investors. Kind regards,The Galliard Team
1/5
FacebookDisgusting behaviour from an unethical company cutting down century old trees for cash. Finding loopholes to enable you to fell protected ones. There were birds and bats nesting in them. Also for trying to intimidate an elderly lady who objected-shame on you. Environmentally friendly, what a joke.
This is not what responsible property development looks like
1/5
TrustpilotMy experience with them has been really…
My experience with them has been really frustrating. The overcharging without clear explanations is stressful, and it’s got to the point where I feel anxious even opening their emails.
5/5
GoogleJardel is a very patient man, he gave us the right price, I am very grateful to him.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotSpoke to a sales advisor today to…
Spoke to a sales advisor today to arrange a viewing for a property of theirs. She said she needed to conduct an affordability testing prior to arraning a viewing for us and she just had no idea of what she was doing. She kept on asking me what my incentives were even after telling her numerous times that I was a limited company owner and take salaries/dividends from my company. I had said we have high savings so we are flexbile with the deposit figure. She robotically demanded a figure so I gave her a figure just so we can get through the process. She then said we coudln't afford for some of the properties even though we should be able to by raising our deposit. I tried correcting her and she hung up on me....
Hi Kristofer, we are really sorry to hear this feedback and we thank you for bringing this to our attention. Customer service is very important to us so please rest assured that Senior Management will be following up internally with our teams on this matter. Should you still be interested in enquiring about any of your properties, please contact news@galliardhomes.com where we will ensure that you are looked after correctly by a senior member of the Sales team. Many thanks The Galliard Team
4/5
TrustpilotKitchen unit replacement
I'd noticed that some of the kitchen units had started to yellow on the front. I contacted Galliard (I was still within my 2 year warranty) and they offered to replace them as a goodwill gesture. It was easy to organise a time for the work to be done with Galliard. The workmen were great, had the whole thing done in about 15 mins. However, they did mention that the units hadn't yellowed, some yellow units had been installed by mistake instead of the white ones. Overall a good service
Thank you for taking the time to share your experience. We are very pleased to hear that you are happy with the service provided and we as a company appreciate your feedback.
5/5
GoogleSince the first time i moved-in until the checkout process both Kalidass and Kelvin as the property manager are really support me with all the informations and my needs. They are very responsive and really helpful also gave me a very clear directions. Very satisfied with the assist from Life Residential and all the team members, I have been very pleased with the service. Thank you for the assist and the support Kalidass, Kelvin, and all Life Residential team members that helped me through. Trusted and Recommended. Very satisfied with the whole process, It was efficient, easy, and quick. Thank You for the very fast response and support Jahdel, really appreciate it, and recommended.
1/5
TrustpilotFed up
Galliard treats us, as leaseholders, with contempt.They charge us for things that they should pay for. They service charge is doubling next year and they refuse to tell us why. They cannot show evidence of costs upon request. They supply energy through a related company. We, as leaseholders, pay for the maintenance of all of the heating infrastructure in the building via service charge, and yet, we are each individually billed a gas service charge.This is my second review, since they had the gaul to remove my last.
5/5
GoogleJahdel Martin-Clarke helped myself and my mate secure our first apartment in quick and swift manner. All the referencing and holding deposit was completed within a day of the offer being accepted. Big thanks to Jahdel and the LiFE estate agents, worked in a fast, effective and swift manner.
1/5
TrustpilotAttempted exploitation over service charges
The leaseholders in our block have had to appoint a tribunal to investigate their attempt to demand roughly double the service charge figure legally stated on our lease as the first payment.We have tried countless times to discuss the issue but they have no interest and we have been treated with total arrogance. Flat owners have been unable to sell due to mortgages being refused because of the service charge hike. Vulnerable leaseholders have received threatening letters demanding payment. Some have suffered severe mental distress over this. GEM Ltd are no more than criminals.
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