5/5
TrustpilotI Christina Dell found it a great…
I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd.
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future
5/5
TrustpilotHighly recommended
I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
allAgentsVery poor service from the
Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.
1/5
allAgents"Very poor service from the..."
Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.
5/5
GoogleThank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.
5/5
GoogleI’d like really to thank Charlotte for being very helpful and quickly responsive to any queries. It’s really important to feel always supported, especially when you are renting.
5/5
GoogleThank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.
5/5
GoogleThanks to Drew and Lily and all the team at John Shepherd for a swift and trouble free letting experience - very efficient and friendly service, I would recommend highly.
5/5
GoogleI have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.
5/5
TrustpilotNatasha
Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..
5/5
GoogleBrilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend 😀 …
5/5
GoogleThank you Gita our Property Manager you are always available, always professional and an asset to the Company
5/5
TrustpilotHighly recommend Jack
We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.
5/5
TrustpilotI highly recommend using John Shepherd…
I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.
2/5
allAgentsVery poor service. I resent
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
5/5
GoogleVery pleased with their persistance in helping us with our purchase. They have been so helpful we wouldn't hesitate in recommending them. Thank you Maggie and Emily.
5/5
TrustpilotI met Megan on one of the viewing of…
I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well.Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.
5/5
TrustpilotMEGAN JOHNSON
John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.
1/5
GoogleVery bad form John Shepherd! Made a service request back on 19th November 2022 and still awaiting their response over 6 weeks on (and this was to their management team)! Calling this agency dynamic and responsive would be a gross exaggeration. You've got my emails and telephone number so don't be shy and call me!
5/5
TrustpilotI wrote a scathing review last week but…
I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.
5/5
GoogleMegan was very helpful throughout the letting process.
1/5
TrustpilotOne of the worst letting agent! Colmore branch!!
One of the worst letting agent!! Never ever get any repairs done in time and gives complete ignorance even to urgent issue!! Never rent out from them!!
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotIt is my first time am renting a whole…
It is my first time am renting a whole apartment in the UK. John Shepherd Estate Agents provide me complete and smooth onboarding process for renting an apartment.
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