Trusted Agent profile · Birmingham
Verified
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Birmingham a message.
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotHands Off Rental
John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service
4/5
TrustpilotI’ve used JS for the past 5 years for…
I’ve used JS for the past 5 years for letting my investment property in Birmingham. I’ve received a good standard of service and advice with regards the letting market. My main point of contact has been Lily and Drew
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotExcellent as always.
Excellent as always.Very professional and attentive staff efficient in everything.
Thank you for your feedback.
1/5
GoogleDo not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and …
1/5
allAgentsScumbags.
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
1/5
allAgents"Scumbags...."
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
5/5
GoogleLily and her team were friendly, professional and alway kept me updated. They have marketed and managed my property very well and highly recommend them.
5/5
TrustpilotLily was highly assistive
At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.
5/5
TrustpilotRickie was hugely helpful in securing a…
Rickie was hugely helpful in securing a suitable new home in this area. He is a credit to John Shepherd!
1/5
GoogleI called to view a flat to rent and the person on the phone put me on a waiting list because the property wasn't accessible yet. …
Many thanks for the below review. Apologies for the delay in getting back to you the incident was being looked into, having looked into this further I note that the property is tenanted and therefore access cannot be permitted without … More
1/5
TrustpilotTenants exploiting agent!
If we could give NEGATIVE stars it would be more appropriate for John Shepherd.
1/5
GoogleWorst fleeting agent in the country Ahmed from the Sutton branch never phones back and tells lies - had to leave a review for another branch to show what waste of time this letting agency is landlords AVOID AVOID AVOID
5/5
TrustpilotAilish has been fantastic
Ailish has been fantastic! Right from the off she has been professional, smiley and helpful. Thanks for all your help Ailish 😀
2/5
TrustpilotNot the best
They didn't tell the tenant they switched off the gas and he was without heating and called me at 10PM We agreed on discounted price to find a tenant but they went back to their usual prices AFTER not very professional and doubt will use them again
4/5
TrustpilotThis is a good experience to rent this…
This is a good experience to rent this house. Lily is a good staff. She responds patiently and efficiently.
5/5
TrustpilotSam Lawrence came to our home and gave us a valuation he was polite, curtious and professional with a very friendly manner. We would definitely use John Shepherds.
Sam Lawrence came to our home and give us a valuation on our house, he was polite, friendly, professional and down to earth making us feel very comfortable. We would definitely use John Shepherd to sell our home.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotThe worst letting agency in the world.
The worst letting agency in the world.I called in and they said they will call me back but didnt. I called after a few days and they said the same but never called back.Fk them
Thank you for your comments. We pride ourselves on our customer service and I am sorry you feel that way in regards to getting a call back from ourselves. If you would provide us a contact number and name I can ensure a colleague gives you a call.Thank youDrew Swadkins | John Shepherd
5/5
GoogleMy experience with John Shepard has been amazing working with Charlotte Ford has been a breeze she has made it so easy and straightforward.
5/5
GoogleFound the property on rightmove and Lily has been an incredible help from start to finish! Can't thank her enough!
5/5
GoogleFound the property on rightmove and Lily has been an incredible help from start to finish! Can't thank her enough!
5/5
TrustpilotEfficient Estate Agent
Very pleased with John Shepherd Estate Agents. Harry was well presented and very efficient from start to finish. Highly recommend.
5/5
GoogleExcellent. Megan is the best
5/5
TrustpilotPerfect service by John shepherded and…
Perfect service by John shepherded and specially Quinten
Thank you for your feedback.
5/5
GoogleDrew was very professional in securring a new tenant for me and I really appreciated the regular updates, even when viewing numbers reduced.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
