1/5
TrustpilotNo heating or hot water
Have been given no choice but to complain about the absolutely poor service from this company that I’ve been experiencing for over a month now.
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
5/5
TrustpilotExcellent customer service shown
I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.
5/5
TrustpilotLauren
Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me.Made the whole process so easy.
5/5
TrustpilotLily was probably the most helpful and…
Lily was probably the most helpful and responsive agent I have worked with Tim
1/5
GoogleI had an appointment to visit an apartment, I had confirmation by message and the agent called me to confirm that I was coming, the day of the appointment, no one is there, I call the agency , he tells me that the apartment is rented ...
Agent replied · 3 June 2024
Thank you for your review. Having looked into this further it looks as though you had a viewing with a different branch within the company. Our system shows you were left a voicemail in the week to inform you that the apartment had now gone … More
5/5
TrustpilotGreat service from Hannah Britten
Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.
5/5
TrustpilotCaitlin did a really great job
Caitlin did a really great job! I was extremely satisfied with her professionalism
Agent replied · 24 April 2024
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
GoogleWould just like to say since moving into my flat January 2018 Charlotte Ford and her team have been truly helpful and considerate..Listening and Caring and always sorting …
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars, I would!
4/5
GoogleI have had the need to contact John Shepherd a few times and I have always had a speedy response to my issues. Charlotte is very helpful.
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotProperty Management
As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou
5/5
TrustpilotAbsolutely delighted with the…
Absolutely delighted with the professionalism, honesty and courtesy shown by Alan Johnson at John Shepherd who offered intelligent and experienced advice throughout our rental process and made the whole experience painless. Alan’s responsiveness gave tremendous peace of mind and it is very much appreciated! Highly recommend John Shepherd and without doubt Alan Johnson!
5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish on the Let of our Birmingham flat. An incredibly responsive team, assisting on everything from furniture-packs to Landlord certs...and even key cutting! John Shepherd allow us to manage our property from overseas with peace of mind, highly recommend.
Agent replied · 5 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
GoogleDrew Swadkins is very professional and responsible agent. If you have any issues, he will sort it in a few seconds. Highly recommend him. Best Birmingham city lettings agency with no doubt!
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
GoogleAmazing service from Megan, who has always been incredibly friendly and accessible when it comes to my flat, thank you for all the help you have provided over the year Megan :)
5/5
TrustpilotSuperb staff and excellent service
Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍
1/5
allAgentsThievery
The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!
5/5
TrustpilotFabulous service and help
Always great service from Kai and the team. Thank you everyone.
1/5
allAgentsProperty Management /
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
1/5
allAgents"Property Management /..."
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
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