Trusted Agent profile · Birmingham
Verified
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a contractor I find Rajak and Kai to…
As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.
5/5
TrustpilotI have one flat managed by John…
I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.
5/5
TrustpilotCaitlin took the stress out of sorting…
Caitlin took the stress out of sorting out a Coucil Tax issue with Birmingham City Council on my behalf, with great efficiency. For me this demands five stars! Thank you!
1/5
allAgentsAbsolute Disgrace to the
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
1/5
allAgents"Absolute Disgrace to the..."
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
5/5
GoogleLily made moving house such an easy process. Nothing is too much trouble and she deals with queries quickly and efficiently. She is friendly in her approach and made everything easy and stress free.
5/5
GoogleLily and the team were great from start to finish, very efficient, a very quick turnaround and we were kept informed throughout the process to make the whole process simple and pain free. Thanks
5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
5/5
GoogleAfter 4 years renting in the UK, I can definitely say that Megan Johnson's help in particular has been outstanding, kind, helpful always available help us to find a perfect flat. My advice to all the agencies out there you need more people like Megan - Romina - Theo
5/5
TrustpilotBrendan overall amazing experience
A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotI had multiple viewings with John…
I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSold two houses and in the process of a…
Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
GoogleMy experience at John Shepherd was absolutely amazing. My agent Lily from the John Shepherd branch in Birmingham on Colmore row, handled my move with such grace and efficiency that I honestly do not know how the process would’ve progressed without her. She made sure all my queries were answered with the most detail and ever so promptly, irrespective of what time or day it was. I have never had such an efficient as well as informative agent experience before, but I can honestly say I would fully recommend John Shepherd. Overall an utterly helpful and pleasant experience!
5/5
GoogleI would definitely recommend John shepherd! Charlotte Ford has been so helpful and efficient throughout the whole process and I am really happy with the property I now have! Excellent communication and care.
5/5
GoogleHave dealt with Emma at the City branch for a number of years, and have found her to be highly professional and pleasant at all times . Keep up the excellent work !
5/5
GoogleToday we move into a Flat in Birmingham city centre. Thanks to Mr. Quentin Lee, he is very helpful on the process of renting this flat.
2/5
TrustpilotNever again
Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.
5/5
TrustpilotVery good.
Senka, Alan, and Sana were very helpful and offered sound advice and solutions.
5/5
GoogleMegan is our coordinator and she arranged everything easily to make us to move letting and she is also very polite and kind.
5/5
TrustpilotLily was very helpful and the execution…
Lily was very helpful and the execution was incredibly quick.
5/5
TrustpilotJohn shepherd have been amazing with…
John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again
5/5
TrustpilotNelly was very helpful
Nelly was very helpful, she was quick to resolve my queries.
1/5
TrustpilotWithout a doubt the most incompetent…
Without a doubt the most incompetent and self important people in the rental space.Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.
5/5
TrustpilotFantastic service.
Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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