5/5
TrustpilotFirst time buyer
First time buyer, unsure of process but having spoken to Tash, Katie and Harry was guided through and supported by the excellent team at John Shepherd
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe whole sale of the house was…
The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us
5/5
TrustpilotVery positive experience
Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!
5/5
TrustpilotExcellent team
Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.
5/5
TrustpilotFantastic experience with the team…
Fantastic experience with the team renting a flat we own.We worked with Lily and the service was quick & efficient,I would definitely recommend!
5/5
GoogleCharlotte has been offering continuous support during my stay with John Shepherd. She has kept me updated with everything that needed my attention and always been there to answer my questions. Thank you!
5/5
TrustpilotViewed property through Letting Agent…
Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
5/5
TrustpilotLily has been excellent in both help…
Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!
5/5
TrustpilotCaitlin MacDonald 5 Star ⭐️⭐️⭐️⭐️⭐️
Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too.She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!!Fantastic service, credit to the company!
5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
1/5
TrustpilotStill waiting for a replacement sofa after 6+ months!
The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture!
5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
5/5
GoogleHave found them very helpful - clear, quick to respond and staff go out of their way to get things done. Particular thanks to Rhiannan and Lily for all their help, particularly during the challenging times of 2020.
5/5
GoogleQuentin Lee made how application process seamless. Thank you
5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
5/5
TrustpilotThank you!
Megan was very helpful with us securing the flat we wanted, her responses were always prompt and she kept us updated every step of the way, she made our first flat hunting experience very comfortable. Thank you :)
1/5
GoogleHas some great properties I am sure but my experience with them has been poor, I tried on numerous attempts (about 10 phone calls) to organize an online viewing, of which they assured me that they would send after a call, which never ended …
1/5
GoogleWhen I arrived at my property I was renting it had not been cleaned, and I complained about this and no help with this was offered. Two years later moving out they demand £250 Cleaning Fee deducted from my deposit despite the flat being …
5/5
TrustpilotBest Team in Town :)
I have no words to thank Megan and all the team from John Shepherd enough, they are really kind and nice , very professional and everything was sorted in 2 days to rent a flat . Thanks again
5/5
TrustpilotI've been with John shepherd as my…
I've been with John shepherd as my letting agent for 18 months now, I've had an excellent experience with them as a staff team and as individuals. My property manager is called Lauren and she is brilliant! Nothing is ever too much she's always there to help and drops us an email every now and then to see how we're getting on, I can't speak highly enough of her! 10/10 would recommend using them
5/5
TrustpilotKrystal helped to make the process of…
Krystal helped to make the process of finding a suitable rental for my family really straight forward. She was very helpful, kind and professional throughout. A real asset to the company. Sincere thanks and best wishes to Krystal.
1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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