John Shepherd Birmingham reviews

★★★★★ 5/5

Trustpilot

Highly Professional and Friendly

I had a good viewing experience with Quentin and very prompt as well with time. He was able to answer the questions I had in mind as well

Victor · 26 April 2024

★★★★★ 5/5

Trustpilot

Great service and super reliable

Friendly and helpful. Lily Johnson was on the case in helping me with my property so thank you so much! Highly recommend

Jenny · 15 September 2023

★★★★★ 5/5

Trustpilot

Office staff to be commended

Although it took a long time for the transaction to go through (and this was in no way John Shepherd's fault) all dealings with their office went very smoothly with minimum effort on my part. Office staff extremely helpful and knowledgeable. Of course, as the buyer I was not the paymaster so doubly good that any enquiry from me was met with a sense of urgency and answered in a timely way.

Ms · 23 July 2023

★★★★★ 5/5

Trustpilot

Quentin John Shepherd

I'm renting from John Shepherd, my agent was Quentin. He made the process straightforward and easy, even managed to help me negotiate the rent which has been a massive help.

Hannah · 16 March 2024

★★★★★ 1/5

Trustpilot

Disgusting appalling service

Disgusting service. They have held on to my deposit it has been over a month since my tenancy finished. I have tried to contact them many times and just get left in the dark. Get told different things by different people. No one actually knows what they’re doing here. Appealing agents, rude and just take your money

Sajeda · 18 June 2024

★★★★★ 5/5

Trustpilot

They are good estate agents indeed

They are good estate agents indeed. Very professional. Are not greedy (for instance, I've contacted one agent that wasn't keen on returning my deposit, whereas John Shepperd couldn't care less about it and would return it to you on the spot - that makes a huge difference. On top of other services where they put the tenant on the priority, I really like when my tenancy is managed by JS.

Ricardo · 9 September 2023

★★★★★ 5/5

Trustpilot

Very helpful, quick and easy help from Arabel

Vert helpful, quick and east help from Arabel.

Belinay · 2 February 2026

★★★★★ 5/5

Google

I would like to thank Birmingham Letting Team (Drew, Lily and Megan) for their help in letting and managing my properties. They are very helpful, friendly and professional. All my enquiries are handled in a professional way and also update me if there is any problem.

Katey · 16 March 2020

★★★★★ 5/5

Google

had a good experience with this agent, unlike other agents I got a good amount of deposit back which used to worries me a lot. I really definitely recommend it to my colleagues. Charlotte is really responsible and she also keeps my letters …

Wsqsheldon · 8 October 2020

★★★★★ 1/5

Google

The worst agency ever. They have posted it and straight away I was calling regarding the property and the lady who managed it she was not available the whole day. Next day I called in the morning and she told me she already has 6 views and …

Carola · 8 October 2022

★★★★★ 5/5

Trustpilot

I have been working along side John…

I have been working along side John Shepherd for a few months now after an introduction from Caitlin Macdonald, I can say I enjoy working along side all the property managers, they are efficient with their job to ensure the landlords and tenants get a great service.

Arto · 18 November 2024

★★★★★ 5/5

Trustpilot

Reliable Estate Agents

Very reliable, clear communication, excellent experience for me so far. Lily has been great - super responsive and keeps me informed.

Robert · 16 September 2023

★★★★★ 5/5

Trustpilot

Fantastic People to work with

Fantastic People to work with, very professional and always ready to assist with any questions. I will be using them again n the future. Would like to thank Natasha Jack and Liam for all their hard work

Julian · 28 January 2022

★★★★★ 5/5

Trustpilot

Appreciation

Would like to thank Destinee and everyone else who I spoke to for making my move into a new home a reality. Everyone was so polite and communication was spot on at all times so thankyou again to everyone at John Shepherd

Craig · 19 February 2021

★★★★★ 5/5

Trustpilot

Very good so far!

My experience with John Shepherd has been fantastic so far. I had a viewing with Brendan Pearce, who was helpful and honest. He even offered to negotiate the price down, which he did. They have since been quick to reply to any questions I have had and the process of renting a property has been very smooth so far.

Jóhan · 22 November 2020

★★★★★ 5/5

Google

I have been a contractor for Johnshepherd for two years and have developed a good working relationship with them. I can say they are a very good agent to work with. I wouldn't hesitate to recommend Charlotte and the rest of the Birmingham branch team.

Greg · 2 April 2020

★★★★★ 5/5

Trustpilot

Lily at JS Birmingham is awesome

If I could have given 10 stars out of 5 I wouldn’t have hesitated.As a new to the scene landlord I had a flat to rent out in Birmingham and had the luck of the Gods to be connected to Lily Johnson at John Shepherd.Since taking it on she has been proactive, effective and efficient beyond my wildest dreams and the level of communication and collaboration to get things sorted and moving forwards has been outstanding.From the moment we made first contact to when the first tenants moved in it took only 2 weeks and she had a few hurdles to clear in the process. I am truly in awe of what she achieved and my level of gratitude can’t be measured on any scale.I am ecstatic to be taking this forwards with Lily and JS and looking forward to a long and happy relationship.If you are looking to rent out a property in Birmingham don’t think twice, contact John Shepherd. Your humble abode will be in the best hands imaginable and you can relax safe in the knowledge you have found an agent you can trust to look after your property and your tenants to your own high standards and likely beyond your wildest dreams like me.

Andrew · 7 September 2022

★★★★★ 1/5

Google

It is a company that you can not trust, as they habitually do not address your questions. Without my prior consent or agreement, they suddenly charged me a bill more than £600 for some simple repairing works that were not urgent or emergent.

Bill · 6 January 2025

★★★★★ 5/5

Trustpilot

Good company with great staff

Good company with great staff. Quentin was a wonderful guy.

Precious · 4 May 2024

★★★★★ 5/5

Google

I am very grateful to Lily and her team, who has been exceptional throughout the entire process. She was approachable and replied to all my queries promptly. I had a tight schedule of moving in and her assistance helped me achieve this with ease :)

Heng · 16 March 2020

★★★★★ 5/5

Google

I had a wonderful experience working with Elisha. She was incredibly kind and maintained great communication throughout the reference process, which I really appreciated. Her support made everything so much easier, and I would definitely recommend asking for her if you need any assistance. Thank you, Elisha!

Tracey · 7 November 2024

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable of the…

Quentin Lee assisted me and I was very happy with the service. He is very helpful and knowledgeable of the property. Willing to assist and can assist with urgency.

Simbongile · 3 March 2024

★★★★★ 5/5

Trustpilot

Excellent!

We had an excellent experience with John Shepherd selling our parents house.Sophie was first class from start to finish offering sound advice with very good, efficient communication through the entire process. Many Thanks to Sophie, Shannon and the team.

Jason · 30 August 2021

★★★★★ 1/5

Google

Called to ask about a house on Bull Street which had advertised three bedrooms of which one was a double. I said we were interested on behalf of another party mainly because of its location. I asked for the size of the other two rooms in …

Michael · 8 October 2022