John Shepherd Birmingham reviews

★★★★★ 1/5

Google

Edit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late. Edit. Now being evicted. This is exactly why I waited within my statute of limitations. Whoever rents from them avoid like the plague, they also put me back in touch with the abusive staff member today. The worst experience I've had renting and this is the fifth property I have. Go to literally anyone else. They have lied from the very start of our tenancy. It's very obvious we are being moved to avoid necessary work being done on the property that should have been highlighted previously but JS did not do their jobs. I know for a fact the landlord has been qouted considerable sums to bring the property to a decent standard. Whoever moves into Friday Bridge be warned. Original post - Firstly have to say absolutely no issues with the lettings team however the block management has cost myself and partner hundreds due to them not meeting their own agreements. My contract details explicitly that all appliances must be checked and working before we move in, they were not and I even have in writing that they never check these despite contract, the worst one being the Fridge Freezer which instantly destroyed the £50 worth of food I bought from my old property and all the food I bought first day as it in fact heated the space instead of cooling. We reported this two days later as we discovered this 24th Saturday night and it would have cost us on the out of hours service to do report on the weekend. Baring in mind, this should have already been checked as detailed in black letter of the law, they are out right ignoring that despite the contract terms stating with no doubts that it should have been working and inspected prior, the contract also details that the landlord should cover any costs incurred from this not working, I believe JS should cover these costs as they have not met the landlords agreement of maintaining his property, I am writing to him myself with a list of multiple failures and I hope he demands some of his payments back as what he has paid for has not been provided. So far JS have ignored their own complaints procedure and insultingly only offered £50 reimbursement after already being offered prior £10 per day per person, whilst refusing to acknowledge their own contract terms and how they have failed myself and the landlord by incurring these charges. They also have no sense of reasonable timeframes. Apparently 12 days is an acceptable wait for replacement key item that should have been provided with the property, despite finding multiple same day delivery options myself also. It would have been considerably cheaper for me to buy a brand new fridge freezer given the costs of eating out and takeaway that they are refusing to cover despite contract and advising to do this as costs would be supposedly covered. It is by no means acceptable, they aren't even offering to cover 50% of the charges and have openly stated they do not meet their own contract terms. They have also left this complaint so long despite stressing urgency that I now will not be able to pay my bills incurring further charges and due to those being council bills auto summons will no doubt be issued also. It is at this point I am glad that I have legal cover as it will definitely be needed if I am summoned and I will stress chain of causation based on failure of contract. Edit. Having queried this with the legal advice provided with by insurance I am advised to take further if the response is unacceptable. My case is in their words straight forward and supported by their own supplied inventory, the staff email stating they don't follow contractual checks on any property yet alone mine, and contract terms not being met are all challengeable. I was also advised to raise to ombudsman which I have already began the process of.

Max · 22 August 2023

★★★★★ 5/5

Trustpilot

I’ve been in my new home for a Month…

I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.

Mikki · 1 June 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!

Lorraine · 30 September 2024

★★★★★ 5/5

Google

Quentin was so helpful and got me the property I wanted! The whole experience was so easy :) thank you for your help!

Emily · 13 March 2024

★★★★★ 5/5

Trustpilot

We were very happy with the service we…

We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef

Shameem · 23 November 2020

★★★★★ 5/5

Trustpilot

Had a great experience speaking with…

Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you

Ruby · 4 February 2026

★★★★★ 5/5

Trustpilot

Brilliant communication from start to…

Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!

Darren · 17 April 2024

★★★★★ 5/5

Google

A special thank you to Gita Patel at John Shepherd's in Birmingham, who has assisted me over the last few weeks with my end of tenancy check out procedures. Nothing has been too much trouble for Gita. A professional and quality service provided by a proactive Property Manager at John Shepherd.

Mostafa · 16 March 2021

★★★★★ 4/5

Trustpilot

The service was pretty good

The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !

Steven · 10 September 2024

★★★★★ 4/5

Trustpilot

John Shepherd has fixed the door issue…

John Shepherd has fixed the door issue quickly.

John · 5 June 2025

★★★★★ 1/5

Trustpilot

🚨Unprofessional & unethical Estate…

🚨Unprofessional & unethical Estate Agent

Katie · 29 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Dedication: Commending Lauren Foster's Professionalism and Support

I would like to extend my heartfelt gratitude to "Lauren Foster" for her exceptional dedication and professionalism. Lauren's hard work and meticulous attention ensured that I received prompt and thorough assistance. Her courteous and respectful demeanor throughout the process exemplifies her commitment to providing exemplary customer service. Lauren's efforts have truly made a positive impact, and I am thankful for her outstanding support.

Shawn · 9 July 2024

★★★★★ 4/5

Trustpilot

Lauren is fabulous

My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.

Scarlett · 5 July 2024

★★★★★ 5/5

Trustpilot

Very Helpful and Friendly Team

Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.

Abbi · 26 November 2020

★★★★★ 5/5

Trustpilot

John Shepards - Harry Moore

Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.

Stuart · 17 February 2021

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help

Angelo · 15 April 2021

★★★★★ 5/5

Trustpilot

Destinee was the best help i could've…

Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful

Morgan · 20 October 2020

★★★★★ 5/5

Trustpilot

smooth

Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅

Onyii · 2 August 2023

★★★★★ 5/5

Trustpilot

Yoko henry is so far the best person I…

Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1

CARL · 19 November 2024

★★★★★ 1/5

Trustpilot

The worst agents

Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.

Shazmin · 18 October 2024

★★★★★ 5/5

Trustpilot

5* Rating for Harry Moore

5* rating due to the actions of one gentleman:Mr Harry Moore (Shirley office).He managed the sale of my late mothers home.If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications.Thanks Harry.

Phil · 22 December 2020

★★★★★ 5/5

Google

Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.

David · 16 March 2021

★★★★★ 5/5

Trustpilot

Professional and effiecinet service

A very friendly, efficient and professioal approach to addressing issues as and when required.

Mrs · 6 February 2026

★★★★★ 5/5

Google

Thank you Megan!! Perfect space clean, location 10/10. Especially for letting my daughter view on my behalf. This made the process so much easier Most grateful. …

Gertrude · 8 October 2023