5/5
TrustpilotMillie kirby
Had a great experience using John Sheperd. I spoke with a young lady called Millie kirby. She was very helpful.
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotPleasant and polite
Pleasant and polite, also very quick to help resolve my issues. Just waiting for the work to be done now but so far very good
5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish from Sam Lawrence at John Shepard. Involved in selling and purchasing our properties in our recent chain that we have just completed on. Although the chain was difficult due to Solicitor communication, Sam personally filled the gap and ensured everyone was kept informed and on track to deliver, even working our specific case during his Annual Leave. A credit to his profession and his company. A+++
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBrought my dream home with John…
Brought my dream home with John shepherd and Harry was dealing with it from start to finish and I so glad he did everything went smooth and always updated .thanks Harry you worked hard .kind regards David
5/5
GoogleSophia Tong provided outstanding service! Very quick replies and super helpful.
Agent replied · 18 June 2025
Fuad Choudhury, reviews like this give us motivation and help us ensure we provide high-quality care.
4/5
TrustpilotQUENTIN’s great excellent friendly work.
What really made my experience great was the kind hearted QUENTIN, he's such an amazing agent to work with. From the way he speaks politely to his audience and details information are top notch. I really rate His work 100% excellent.
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
GoogleExcellent service from John Shepherd. They were attentive at all times, making sure everything was done quickly and well. Thanks to Drew for his help.
1/5
GoogleTO ANY CURRENT OR FUTURE TENANTS!! BEWARE!! They will try charge you for every speak of dust and every little issue or item they can when you leave! When you move in look at the apartment or house with a fine tooth comb and mention (in writing) the differences between your place and the inventory they send you, because if your a chilled person that doesn't mind if your blinds don't tilt or if theres a label missing from your mattress they will try charge you for it even if it wasn't you who damaged or removed something. So just be as analytical as they are and contest things if it really wasn't you who damaged something and your likely not have to pay what they are trying to con off as your fault! Other than that while your living in the place they are fairly responsive and good agency, just when you leave they will try squeeze every penny out of you.
5/5
GoogleGita has been very helpful throughout our contract period! She works above and beyond to help the tenants such as working outside her working hours and always making sure everything is in good place! Thank you very much Gita!
5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
5/5
TrustpilotFantastic organisation from John Shepherd …
Megan Johnson and Drew Swadkins were excellent organising this tenancy.Excellent, professional demeanour and very welcoming and a pleasure to speak with.I would definitely recommend John Shepherd (Colmore Row) to anyone.Impeccable service!Thank you very much!
5/5
TrustpilotMaisy’s been excellent couldn’t think…
Maisy’s been excellent couldn’t think of any one better as my property manager. Excellent support throughout the process.
5/5
TrustpilotFirst time using John Shepherd and will…
First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with
5/5
TrustpilotNatasha Watkins @ John Shepherd…
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.
5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
5/5
TrustpilotA long term tenant
I found them professional and helpful agency.
Agent replied · 17 July 2025
We're glad you had such a wonderful experience with us and thank you for your feedback! We will ensure Lauren is updated.
5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotInspection report
Maisy did a great job carrying out the inspection report for my property - excellent service, many thanks.
5/5
GoogleBrockenhurst have been terrific throughout. From well informed and accurate initial valuation advice, effective marketing, efficient viewing process through to securing the sale. Communication has been great, keeping everyone informed at …
Agent replied · 3 August 2026
Thank you so much for your kind words, Ian! We are delighted to hear that you had a great experience with us and that our team were able to provide you with the service you needed. We are extremely grateful for your 5-star rating and your recommendation. We look forward to working with you again in the future.
5/5
TrustpilotTimely support from your Agents
I currently relocated to Birmingham and with the help of John Shepherd Estates Agents, I was able to secure a wonderful flat to stay in. From first contact, enquiries and response, through negotiation to processing, moving in and reporting of incidences, Lily and Brendan were very supportive. Thank you and great work done.
5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
5/5
TrustpilotMaisy Smith always sorts out everything…
Maisy Smith always sorts out everything for me. I am very happy with the way she does things!
5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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