1/5
GoogleRefuse to pay trandesmen. Avoid at alp costs
Agent replied · 25 February 2026
Thank you for your review, can you please email details to lily.johnson@johnshepherd.com so we can look into this further. Thanks - John Shepherd
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google1/5
GoogleTwo missed appointments due to agents being late, claiming they were delayed at previous viewing, which made us feel we weren't worth their time. Very little contact once a buyer was found (none for two months prior to move) unlike the …
1/5
TrustpilotIssues with the checkout report not responded to
I made numerous attempts via email to raise issues regarding the checkout report issued to a property i previously rented, no response has been given to this date.
5/5
TrustpilotExcellent
ExcellentEverything was so organised and thank you Lily for your great helpWould definitely recommendLily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.
5/5
TrustpilotQuick response on issues
Quick response on issues. Always polite and helpful.
Agent replied · 25 August 2025
Many thanks for your review Dimitris 😀
5/5
TrustpilotWe made the right choice
Despite difficult circumstances around the sale and during the Covid pandemic the team at John Shepherd (Shannon, Gurdev & Harry) managed the sale from start to finish with absolute dedication and care. Using their knowledge and professional skills to keep me informed and advised at all times. They are very trustworthy, return and followed up calls as well as treating my elderly mother-in-law with care and respect. Thank you. I totally recommend this company.
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBest staffs and letting agency
The staffs are efficient and responds to emails almost immediately, lily does her job so well, she always provide a solution to any problem. Generally Johnshepherd is the best letting agency I have come in contact in recent time.
5/5
TrustpilotI would recommend Lily Johnson and John…
I would recommend Lily Johnson and John Shepherd to any landlord who requires a hands off rental management team. Lily is always quick to reply to any requests I email through and has made renting out my property as easy as can be
5/5
TrustpilotGreat service - Kelvin Zakeyo
Kelvin Zakeyo gave a great viewing of St Marks Court and help me decide about the move-in by providing all the relevant information on chat.
5/5
TrustpilotGreat Experience
We found a great apartment in the city centre, and Gemma at John Shepherd was incredibly helpful throughout the entire process. They maintained a very positive attitude and provided great assistance, especially during the referencing stage. Overall, a smooth and professional experience.
5/5
TrustpilotSam Richards at Burton cannot do enough…
Sam Richards at Burton cannot do enough for us as landlords, nothing is ever too much. We have a large portfolio which brings its own risks but tenant rent arrears are never an issue. Highly recommended these guys.
1/5
Trustpilothold on to deposit
Tables turn when you are no longer a tenant. Holding onto the deposit for almost two weeks when only minor things were wrong with the garden nothing an hours work couldn’t fix. Super responsive when you’re helping them but when the shoes on the other foot they long you out
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFaye & Tom Fab !!!
Faye was especially helpful wonderful experience quick easy move and even got a welcome pack full of really helpful goodies. Help me with anything I need especially Faye and also Tom! Best regards, Elle :)
5/5
GoogleJonathan was helpfully able to carry out a property inspection during the lockdown via video link. This was most helpful as we could virtually tour the rooms and point out potential problems. Jonathon was very polite and positive and this was a really useful way of still being able to report on the property. - Alexandra
5/5
TrustpilotFantastic Letting Agents
I've been using John Shepherd for the last 5 months. They've been absolutely brilliant in letting our property. Lily has been our main contact & provides first class service. Would recommend to anyone looking for a hands off buy to let experience.
4/5
TrustpilotHappy with Lettings Team
First time using John Shepherd to manage our rental property. So far happy with service and staff are friendly and efficient.
5/5
GoogleI have just used John Shepherd to lease out my apartment again. Drew and Megan were a pleasure to work with, they have been communicative, efficient and detail-oriented. The leasing process was smooth and handled professionally. Thank you Drew and Megan!
1/5
GoogleWhen are you going to fix my issues. Promised calls backs, doesn't happen. Awaiting repairs for an unidentified leak for 15 months now, disgusting.
1/5
TrustpilotVery professional
Very professional. They (lettings agency) told us that there was a deep coean for the apartment but when we moved we found it wasn’t cleaned properly. Also they have told us that lights were changed but when we moved, many lights weren’t changed but the landlord reimbursed us for the money we paid. They also said that they will send a receipt for the deep cleaning but until now we have received nothing.
Agent replied · 5 April 2024
Hi Ahmed, I am disappointed to hear of your dissatisfaction with John Shepherd. Can you please elaborate on this matter and advise of the property address to enable me to escalate further.
4/5
TrustpilotLettings and maintenance
Have had a lot of dealings with the lettings team in particular Laura Foster which I can best describe as excellent.Have had to deal with a few awkward managers maintenance issues and the response from Laura has been very courteous and efficient .Mick H
5/5
GoogleI just wanted to say thank you to Debbie for being so helpful. I’ve been a John Shepherd tenant since 2013 and always find Debbie to be approachable, efficient, helpful and knowledgeable. She manages the relationship with the landlord who’s flat I live in very well. And if I need a repair it is actioned very quickly. Thank You.
5/5
TrustpilotLily and her team have been excellent…
Lily and her team have been excellent to deal with. John Shepherd has just let a property for me and exceeded my expectations in terms of the rent achieved and how quickly the whole process was handled. Lily has been proactive, helpful, professional and at all times a pleasure to deal with.
5/5
TrustpilotEasy and affordable student housing
Easy and affordable student housing, and Kelvin Zakeyo who showed me around the place made the whole process so much easier.
5/5
TrustpilotWe had a fantastic experience with John…
We had a fantastic experience with John Shepherd especially Lily with her expertise and friendliness she made our experience very easy and stress free even using her own free time to accommodate us,it was an absolute pleasure working with Lily she was so professional and kind thankyou so much Lily.
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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