Trusted Agent profile Β· Birmingham
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1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time renters
Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy π Thank you so much for all your help
5/5
TrustpilotIt's been a great experience workingβ¦
It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!
5/5
TrustpilotJack & Tasha professional agents
Jack & Tasha were excellent agents, professional, friendly and had passion for selling the house. They were in touch all the time, nothing was too much trouble and throughout offered support, guidance and made us feel safe in their hands β¦ ambassadors in their field for John Sheppard
5/5
Googlethe entire process was smooth, well organised, and stress-free from start to finish.
Thank you for your review of our services! ο»Ώπ β¦
1/5
TrustpilotFrom Bad to Worse
I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. Β£225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.
Thank you for taking the time to leave us a review, weβre sorry to hear your experience has not been as weβd hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotAmazing agency
Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.
5/5
TrustpilotI have just rented a beautiful propertyβ¦
I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents
5/5
TrustpilotI had a great experience with the Johnβ¦
I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent
5/5
TrustpilotA professional and efficient service
Lily at the Birmingham office was so helpful in helping me assign my tenancy quickly and efficiently.There were small niggles with the agent's computer system at the start of the tenancy but since this they have clearly adapted well to online services and are able to perform a full range of functions. The online repair feature is particularly excellent.Thank you for the great experience!
5/5
TrustpilotMegan was fantastic and made our job inβ¦
Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotBeen with JS shepherd for a number ofβ¦
Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.
5/5
TrustpilotEllen Lutwyche is someone I have neverβ¦
Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.
1/5
TrustpilotWe have been fatally scammed and ruined
We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted Β£900 for a job that can be easily done for Β£100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.
Thank you for taking the time to leave us a review, weβre sorry to hear your experience has not been as weβd hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
allAgentsSo far my experience with
So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.
5/5
allAgents"So far my experience with..."
So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.
2/5
GoogleThe most difficult agent I have dealt with in north hants area. Very hard to contact and donβt respond despite leaving messages with colleagues. Emails are poorly written and lack basic grammar.
5/5
Trustpilotcommercial sale
This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.
5/5
TrustpilotJack Richardson was brilliant
Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - weβd highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe first thing which stood out withβ¦
The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GoogleI rented a flat through John Shepherd, Lily and Megan were really helpful and patient helping me to do everything well and with less problem. It was such an amazing experience for me and the apartment is lovely as well. π β¦
5/5
TrustpilotBusiness recommendations
As a Construction Main Contactor we were looking for a flat in Birmingham city centre. We contacted Lilly who found a flat which suited our requirements in Temple House.Lilly was very professional in all her dealings with us and has great communication skills, a five star service.We would have not have any problems in recommending Lily to any of our sister construction companies,
5/5
TrustpilotAll the staff at John Shepherdβ¦
All the staff at John Shepherd Birmingham are amazing people, but Megan is absolutely the best she went above and beyond to support me with my first ever rental property, I donβt know what I would do without her constant support, care and trust. She deserves the best.
5/5
GoogleRecently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me β¦
5/5
GoogleA great agency! I want to thank Megan Johnson for her help during the all process.. strongly recommend
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Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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