5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.
Agent replied · 11 October 2025
Thank you for your review of our services Sohail, much appreciated.
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLETTING SERVICE
Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.
5/5
TrustpilotAll staff absolutley first class
Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
2/5
GoogleMy experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet …
1/5
TrustpilotPoor Company, lack of care, no customer service.
Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.
4/5
TrustpilotLauren Foster - Senior Property Manager
I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.
5/5
TrustpilotGreat service selling my house
Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GooglePleasant and smooth experience! Saw the apartment, booked it/agreed, all documents and verification were done online timely. Moved within 20 days from viewing. Nice and detailed documentation, inventory, continuous support and assistance. Special thanks to Megan Johnson. Post move support was excellent and always got reply and response from John Shepherd. An all star experience indeed. Location: Birmingham, UK
5/5
TrustpilotHouse Viewing
A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.
5/5
TrustpilotProfessional experience
Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.
1/5
TrustpilotBirmingham Colmore Row office
Update - formal complaint should have been by the end of the 11th October, now has been moved to the 14th of October Birmingham Colmore Row office - Started off well, until I moved in. I paid over asking price and 3 months rent up front, yet have recieved 0 respect from their side. No hot water for nearly 3 weeks now, was intermittent but now completely gone. They are blaming it on parts not coming in but failing to clarify why the checks weren't done before I moved in. I pay 800 a month for a 1 bed which is a decent amount, you'd expect they'd of cared slightly more. I first let it slide as one of those things, but now I'm starting to doubt the integrity of the company as a whole.Happy to update, but for now I believe this is a fair and reasonable review
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleFriendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff
Agent replied · 24 June 2025
Will Prescott, thank you so much for the positive review!
1/5
TrustpilotWe were happier with Chase Independent
Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.
Agent replied · 5 April 2024
I’m sorry to hear that you have been less than happy with your experience with John Shepherd. We would appreciate the opportunity to discuss the matter further, if you could contact our Senior Portfolio Manager julie.sargeant@johnshepherd.com and we will then be able to investigate the situation further.ThanksJulie
1/5
TrustpilotAwful communication and care for tenants
I have spent two months chasing this company to get an issue fixed. Time after time I am ignore for weeks on end. Their lack of communication and regard towards tenants is a joke.
Agent replied · 5 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
GoogleQuentin was very supportive and helpful. I really appreciate it, looking forward to moving in
5/5
TrustpilotKelvin Zakeyo
Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful
4/5
Trustpilotits over seven years this company is…
its over seven years this company is managing my two properties and am totally satisfied with their services.
Agent replied · 9 August 2025
Hi Pradip, thanks for the review which is much appreciated. The feedback has been shared with the team.
1/5
TrustpilotSTAY AWAY!!!!!!
LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd
Agent replied · 5 April 2024
Thank you for your review. We are aware that you withdrew your application from the rental property due to your personal circumstances and Drew Swadkins, our regional Lettings Manager is in communication with you in regards to this.
5/5
TrustpilotGreat service
Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.
5/5
GoogleI recently had the pleasure of working with Megan, a real estate agent who truly made my leasing experience in the UK outstanding. From the moment we started, Megan immediately grasped what I was looking for and went above and beyond to …
5/5
TrustpilotGood agents - quick and responsive
Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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