Trusted Agent profile · Birmingham
Verified
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
GoogleNot had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.
Thank you for your review, please can you email details to lily.johnson@johnshepherd.com as soon as possible so we can look into this for you? Thanks, John Shepherd
5/5
TrustpilotThere isn’t a better estate agency team…
There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotExcellent Service from Jack Richardson
From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotWorking in behalf
I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with
5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
1/5
TrustpilotDreadful company
Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.
5/5
TrustpilotFriendly
Friendly, polite and replies fast.
Thank you for your kind words, Harleen. We are glad you found our team friendly and responsive. If you need anything further, please feel free to reach out to us.
1/5
allAgentsAbsolutely shocking agents.
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
1/5
allAgents"Absolutely shocking agents...."
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
1/5
TrustpilotOne of the worst letting agent! Colmore street birmingham branch
One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotVery happy tenant
Absolutley spot on looking after me .
Thank you for sharing your experience. We are delighted to hear that our team provided you with professional and helpful service. It's great to know that the leak was fixed promptly and you feel well looked after. We are always here to offer reliable guidance and support whenever you need it.
1/5
TrustpilotExtremely Negligent, do not care about tenants rights
Upon viewing the property my husband was told the carpets would be professionally cleaned however when moving in, carpets amongst other parts of the house were stained.When we moved in the ensuite shower wouldn't get hot, the water pressure was rubbish, and at times taps and shower wouldn't work or the cold water would stop working and the piping hot water would burn me /my children. I informed them of this at the end of July, its November, still not fixed. I'd just had a new baby as well. They told me 2 months into my tenancy that the previous tenants told them the heating wasn't working. Still not fixed. The boiler comes on for 10 mins a day. The property was in no state to be let out. Only cared about getting rent payments, not our safety or well being. Times when I'm trying to get my kids ready for school and I'm having too fill up buckets daily just to wash the family because the taps wouldn't work, couldn't flush the toilet cause the water wasn't working. 2 people came out to say the ensuite needs a new shower and the water system need updating, yet nothing was done. Do not rent with them. They let landlords get away with rubbish and do not care about tenants rights.Rang their offices, no responses, emailed, no responses, my mother drove to their office and spoke to them, nothing was done. Absolute rubbish!
2/5
Google.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.
5/5
TrustpilotCarried out the repair fairly quickly…
Carried out the repair fairly quickly and was informed when and who was coming to do the repair
Thank you for your review of our services Paul, we are pleased that the repair was dealt with.
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
5/5
TrustpilotSana Shaikh (Tenant Letting)
The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.
5/5
GoogleI had a great experience working with Sophia Tong, one of the letting agents. She was professional, thorough, and explained everything in great detail. Her communication made the whole process smooth and easy. Highly recommend her services!
Thank you again for taking the time to let us know how we did. We hope you have a great day! We will let Sophia know.
5/5
TrustpilotCaitlin was extremely helpful resolving…
Caitlin was extremely helpful resolving my issue and very prompt responding
Thank you for your kind feedback.
5/5
GoogleI had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
5/5
TrustpilotPrompt response
Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
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Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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