James Laurence Sales and Lettings Birmingham reviews

★★★★★ 5/5

Google

As a first time buyer I cannot recommend James Laurence estate agents enough. After working with Recce in particular, the level of service I received was higher than any other estate agent I have dealt with in Birmingham. He went above and beyond to make sure I secured my ideal property. His proactive management style sped up the process and he kept me informed through every step.PositiveResponsiveness, Quality, Professionalism, Value

Rory · 28 August 2021

★★★★★ 1/5

Google

Appalling customer service and knowledge of operations. Instead of guiding the tenants and helping to go ahead with the correct procedures we were given wrong instructions for the processes in place. After finding out the right way for things to be done they were still not rectified. First week of leasing consisted of problems from the get go, no working lighting in the bathroom and kitchen areas, faulty electrical appliance resulting in a short and fuse of the mains. The apartment seemed generally tidy when we moved in but upon closer inspection revealed a fairly disappointing dirty state with food, debris and rubbish in the drawers, cupboards and even behind the immersion heater. Lack of timely communication and failure to provide correct information. The slightly higher prices compared to other estate agencies of the same properties unfortunately did not reflect a higher standard of service in this case.

Samir · 11 June 2017

★★★★★ 5/5

Google

We recently looked to buy a flat in Birmingham through James Lawrence and were impressed by the professionalism shown by the company. Especially in reference to Jesse who was fast in her communications between us and the vendor, thus allowing a quick sale to be made. Would definitely give James Lawrence a high recommendation if you are looking to buy or sell a property.

Harpal · 10 June 2022

★★★★★ 5/5

Google

During the process of renting through James Laurence, I found Lindsay Emmison to be very professional and prompt in responding to emails. My confusion could be handled well in the emails.

李展硕 · 24 September 2024

★★★★★ 5/5

Google

Just wanted to share my great experience with James Laurence, it such a stressful time moving and they really helped me and made the process much easier. Melissa Wilson helped me through each step of the way and made it very smooth and kept me updated throughout the process. Highly recommend this agency!

Lisa · 10 June 2023

★★★★★ 5/5

Google

Excellent team, from initial conversations and sorting the listing and photos with Sophie, to arranging viewings with Jack and Sam, and then sales progression with Sophie and Henry. A city centre flat sold STC with a good offer within 21 days of listing!

Danny · 10 February 2024

★★★★★ 5/5

Google

Amazing agents. My apartment was rented out on day 2!!!!! Charlotte has been fantastic, so helpful, knowledgable and quick. Totally impressed.

Christina · 10 June 2021

★★★★★ 1/5

Google

Went to rent a property through the agents very awful service I was told by the agent that the area wasn’t for me as I’m a brown Asian male and apparently the area was mainly full of white people which is a disgusting thing to say

Danish · 12 November 2023

★★★★★ 4/5

Google

James Lawrence have been quick to make an effort to arrange viewings and were willing to find times to suit me. Jake gave me the space needed to take in the properties and was ready with information when asked

Iain · 10 April 2024

★★★★★ 5/5

Google

Pleasure dealing with James Laurence. Shannon's flair and attitude towards letting our property in the JQ was second to none. The property was let within a short period and the process was smooth. It gives me great pleasure to know Shannon and the team at JL worked tirelessly to achieve a tenant within a short time frame, Fantastic!

Chet · 11 June 2019

★★★★★ 1/5

Google

Have had issues with this agency from day 1 but recent experiences with them have been outrageous and customer service people hanging up on you while you are in the middle of your question (and then refusing to admit it happened) is not an approach I’d expect from a letting agent.

Ben · 10 June 2023

★★★★★ 5/5

Google

Really professional service. Jesse was great - kept us updated at all times.

Matthew · 10 June 2022

★★★★★ 5/5

Google

We are very pleased with the service that James Laurence provided in us securing our new rental home. We are particularly thankful to Kelly who made the process easy and quick for us by communicating efficiently with the us and landlord. We managed to move in within 2 weeks of viewing the property and we are very happy with the service!

CHRIS · 10 June 2022

★★★★★ 5/5

Google

Very pleased and appreciative of the tenant find service provided by Shannon Williams at James Laurence. We get regular updates on progress which keep us well informed. Shannon is always very polite, respectful and professional. Thank you, Shannon. Previously, we've also had great service from colleagues Millissa Langham and Henry Crane. Absolutely recommend, no hesitation.

Sandie · 10 June 2020

★★★★★ 5/5

Google

Melissa and the James Laurence team have been fantastic, the process with them has been really fast and easy, and Melissa has always been really friendly and on the ball with phone calls and getting things organised for me, couldn't of been easier. Would 100% recommend giving them a call!

Ben · 10 June 2023

★★★★★ 5/5

Google

Kelly was super helpful and always responded promptly to any matter !

Nouran · 10 June 2022

★★★★★ 5/5

Google

Experience with James Laurence from a landlords perspective has always been excellent - I've recently had an issue with a potential leakage and Sarah Hall acted quickly and professionally in dealing with the issue, co-ordinating with various parties and going above and beyond looking after the tenant and the flat, to identifying the issue and looking for a solution.PositiveResponsiveness, Professionalism

Dan · 10 June 2022

★★★★★ 5/5

Google

I used James Laurence to let my apartment. They went completely out of their way to ensure I got the best tenants at my asking rent. Calls and messages were answered promptly regardless of time of day, or weekend. They provided reasonable access to cleaning and plumbing services. Finally, the paperwork was easy and straightforward. I will definitely use them again (as opposed to some of the other Birmingham agents who were completely unhelpful).

Jahed · 11 June 2018

★★★★★ 5/5

Google

I sold my apartment through James Laurence and had a very positive experience. Henry did the initial meeting and was friendly and professional. Caroline then managed the sales process, always kept me up to date, and was very friendly and professional too. I wouldn't hesitate to use them again.

J · 10 June 2023

★★★★★ 5/5

Google

Very happy with the service received from the staff at JL, individuals at the Jewellery Quarter branch in particular: from Sophie's initial visit to the continued service from Sam and then Henry's tenacity in getting the deal over the line. Thanks again all!

Rick · 12 November 2023

★★★★★ 5/5

Google

Melissa Wilson was very helpful with sorting out my letting. Very friendly and great communication making the whole experience stress free.

Toby · 10 June 2020

★★★★★ 5/5

Google

Very good experience. Lotti Milner in particular was excellent and listening to my needs and working with me to find the right place to live in during a personally difficult time. Am very grateful and would recommend the services of James Laurence Estate Agents and Lotti in particular!

Ross · 10 June 2023

★★★★★ 4/5

Google

Charlie Rogers and Melissa Wilson helped me manage my new properties. They are very friendly, helpful and professional in helping me from finding of tenants, decoration of the properties and the day to day issues ... I really appreciated their “turn-key” type of service which is very important for an investor like me Great job and well done Charlie and Melissa THANk YOU

Alan · 10 June 2021

★★★★★ 5/5

Google

Great service. I was worrying that the buying process might become very slow during the lockdown. However Henry Crane’s proactive approach with my solicitors making the process very smooth and efficient. He chased my solicitor and ensured all the steps can complete without delay. In the end we managed to complete the buying before estimated complete date! A big thank you for Henry.

Ye · 10 June 2021