Trusted Agent profile · Birmingham
★★★★★
772 reviews across 3 platforms
32 Beeches Walk, Sutton Coldfield, B73 6HN, Birmingham, B73 6HN
Hunters's office in Birmingham, at 32 Beeches Walk, is rated 3.0 out of 5 across 772 reviews on three platforms, including 221 Google reviews rated 4.7.
221
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
548
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleWe were very satisfied with the service provided by Hunters lettings. Sharon, Alison and Yasmin were really helpful and knowledgeable and guided us through the letting process. I would certainly recommend them to anyone considering renting out a property.
5/5
GoogleSimply the best! Couldn't recommend Faye and the team enough, they have been incredible throughout the whole process. Super responsive, very professional and approachable, I couldn't have asked for more. And a huge thank you to Faye for all her hard work and dedication, you won't find anyone better, trust me! Thank you so much Hunters, I am beyond grateful.
5/5
GoogleI sold my house in Sutton Coldfield after the amazing team had managed it as a rental for 5 years while I worked and lived in London. Carly Taylor was awesome in keeping me informed of progress and making the whole process simple, smooth abs pain free. Thank youPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
5/5
GoogleThank you again for all your help. The regular communication is very, very helpful and I found that your updates helped to answer questions I couldn’t easily get answers to from elsewhere. I know that you guys deal with house sales and purchases as a business, but for most of your customers I would imagine that, like me, it is a once in a blue moon occasion and can appear difficult at times. I am grateful to you and will thoroughly recommended Hunters to family, friends and colleagues. Kind regards, Pete.
Thank you so much for your kind words Pete and it was our pleasure to help you. Wishing you all the best
5/5
GoogleI had the pleasure of Hunters, Sutton Coldfield come to our property for a valuation of sale. They are exceptionally efficient, professional and knowledgeable. I booked our valuation appointment online with a booking system that’s easy to use and you have the bonus of picking available valuation times. We had a call back promptly confirming our appointment. The team at Hunters, Sutton Coldfield are very friendly and encouraging. Our valuation was sent to us by email on the same day of them coming to view our property. We would highly recommend this reputable estate agent, you will not be disappointed.
Thank you very much for taking the time to review us Sharon. We look forward to helping you in the future with all of your property requirements and please do contact us at anytime should you need any advice.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
5/5
GoogleHunters were amazing with helping us through the rental process. They were excellent with communicating updates to us and replied to our emails and calls speedily. Would definitely recommend using them. Thank you to Alison, Sharon and the team!
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
5/5
GoogleFrom start to finish James was honest and up front. The process was faultless from start to finish and extra support was given with viewings and arrangements. The full team was friendly and helpful. Well done all.
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
5/5
GoogleWe have had our property on the market with Hunters Sutton Coldfield for the last 8 weeks in an effort to move closer to family before our next baby arrives. During that time they have done everything and more to try and help us find a buyer. Proactive, polite, professional and contactable even at weekends - Whilst we weren't successful in selling our property in the short time we had, I highly recommend this team (Faye, Robyn, Jane, Janice, Kimberley) and will definitely go back to Hunters when we want to try and sell our property again.
Thank you for your comments and we very much look forward to assisting you when next you decide to sell.
5/5
TrustpilotThroughout the sale of my house I found…
Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.
5/5
TrustpilotBest by far! Hunters castleford, thank you
Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂
1/5
GoogleWas on my way to view a property estate agent run off when I get there her excuse was it’s too cold despite meeting at the time she requested
5/5
TrustpilotHunters -Ealing
Hunters -Ealing Friendly professional, I can’t thank Steve enough. The time, energy and commitment, he was the bridge between both my solicitor and the buyers and was 100% committed. Everything went through Smoove and this was due to Steve and Hunters-Ealing. I have recommended them to other sellers and they will be always highly recommended by me
5/5
TrustpilotLast year in November i sold my house…
Last year in November i sold my house with Hunters. Due to reasons beyond my control the sale process was not as easy as anticipated however the reassurance and professionalism from hunters where outstanding. I went with hunters theough word or mouth and i have already recommended Hunters to friends who i know are selling or thinking of selling their property. They are an amazing team and so friendly. Thankyou ladies for making a difficult situation so bareable. We got there in the end.
5/5
GoogleA big thanks to Christie and Emily who have been wonderful throughout the entire house buying process.
1/5
TrustpilotJust don't use this Estate Agent
Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!
1/5
TrustpilotTheir inefficiency made me lose a living place
This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.
1/5
GoogleWe had a disappointing experience with Hunters state agent in Birmingham. We filled out online form to request a viewing and provided all of our details. They kept calling us and left voice message to call them back. We request led to have confirmation through email. However, after two days and multiple attempt they let us know that they only offer bl9ck viewing which they could have let us know by simpreplying to our initial email. We gave them a feedback, they hung up on us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Birmingham office has 772 reviews across three platforms: 221 on Google, 3 on Facebook (across the whole business), 548 on Trustpilot (across the whole business).
Hunters Sutton Coldfield is rated 3.0 out of 5 across all 772 reviews, and 4.7 out of 5 on Google from 221 reviews.
Hunters Sutton Coldfield, 32 Beeches Walk, Sutton Coldfield, B73 6HN, Birmingham, B73 6HN.
