Trusted Agent profile · Birmingham
★★★★★
772 reviews across 3 platforms
32 Beeches Walk, Sutton Coldfield, B73 6HN, Birmingham, B73 6HN
Hunters's office in Birmingham, at 32 Beeches Walk, is rated 3.0 out of 5 across 772 reviews on three platforms, including 221 Google reviews rated 4.7.
221
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
548
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleFaye and the team have been extremely supportive during our first house move. With many hurdles to overcome along the way, she was able to advise and help speed up the process to ensure a positive resolution for all. The team are highly responsive to queries and will help wherever possible. We would not hesitate to use them for any future house moves. Thankyou Hunters Sutton Coldfield
5/5
GoogleWe worked with Carly in the Sutton Coldfield branch on a challenging sale and purchase process. I clearly felt Carly was on my side throughout, offering advice and counsel on the best course of action, while also proactively chasing the various teams involved. Carly was a pleasure to work with and a great asset to the team. I would highly recommend Carly and Hunters.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCarly and the team at Hunters were absolutely fantastic, making the move to our new home as smooth as possible. Carly was always very responsive to our requests and always handled our requests in the most professional and efficient manner. Would highly recommend Hunters to anyone who was looking to sell or buy a property due to the personalised service they provided us with.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleBravo! No-fault evictions to end by May next year 2026! Historic reforms as part of the Renters' Rights Act will kick in from 1 May 2026, benefitting 11 million renters across England. Hunter cannot evict good tenants without reason anymore!!!!
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
5/5
GoogleWe are only at the beginning of our buying experience with Hunters, but if that has anything to go by I'm sure our experience will only improve. Kimberley has been our point of contact so far and she has been fantastic! Answered any questions we've had and nothing has been too much - she's super friendly and a real asset to the team at Sutton Coldfield.
5/5
GoogleAlison, Ellie and the rest of the Lettings team have been fantastic in helping me find and secure my ideal home. The whole process was so seamless from the viewing, through to application, referencing and contracts and they kept me informed throughout. Thank you so much!
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleFaye and the team have been amazing. Brilliant service and always on hand to provide advice and support. Even though we didn't end up buying from Hunters, they helped us understand what we are looking for and what is happening on the market, in a way we felt that they did more for us than our own agent! We would not hesitate to recommend Hunters.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
GoogleI’ve tried to book a viewing on a property recently listed and explained that I am in a good position to proceed but have had no response. I’ve called to see why my viewing has not been arranged or why they haven’t been in contact with me but no adequate response. If only vendors were aware that buyers like me are actively looking to make a purchase but these guys can’t be bothered to arrange a viewing or get back in touch with clients. I know a good agent as I come into contact with lots of agents when I see one and a poor one and this one is poor for sure.NegativeResponsiveness, Quality, Professionalism
Amrit I have fully checked our system and all enquiries and I cannot locate your request anywhere. If you could email the team at sutton@hunters.com I can make sure this is resolved. As I am sure you can appreciate, it is not in our interests to not get you booked in, as long as the team are satisfied that they have qualified you sufficiently to make sure the property is potentially for you so I apologies you feel that your request has not been dealt with and I await your email
4/5
GoogleKimberley and Faye are fantastic, they helped us find our dream home, and when we asked questions they responded quickly. The reason I’ve dropped a star is because we went with their recommended conveyancers - hunters Conveyancing - and they were not great! Although this isn’t the branch’s fault, it’s still associated to the brand and so reflects on them. Also, we didn’t get much from the new sales progressor (maybe because she was new) so referred to Kimberley who instantly made us feel calm during what was a stressful Conveyancing process. Thanks all 👍🏻PositiveProfessionalism
Thank you Hayley and we hope you are both enjoying your lovely new home.
5/5
GoogleFaye, Robyn & Kimberley are a credit to Hunters estate agents they sold my property during lockdown and conducted viewings always making sure safety was first for myself and potential buyers. They were extremely professional, polite and always so positive during these difficult times. They also found my next property and showed it to me before it went on the open market. I was really pleased with the marketing of my property they took lovely photos and even came out to retake new ones when it was a sunny day. Faye personally progressed my sale and purchase and was easy to contact even out of hours. If you're thinking of selling then Hunters is the best agent, I would never use anyone else again, I found other agents useless when trying to book viewings through them and was shocked at the level of service some local agents provide!!PositiveResponsiveness, Quality, Professionalism
Jane thank you so much. We wish you and Aggy all the best in your lovely new home
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleVery helpful service from Carly and the team, always keeping me updated with developments- and thanks for the "welcome" pack- a lovely touch.
Many thanks for this wonderful review Howard. We wish you all the very best in your beautiful new home. Should you ever need us again you know where we are. All the best.
5/5
GoogleWhat can I say.... Hunters was the agent of the house we were buying and they were incredible: we built an amazing relationship and they did everything in their power to help us and they weren't even our Agents. I will one hundred percent be using you guys if we ever decide to move in the future... no doubt. A very big thank you to both Carly and Chowie, you're amazing.
What lovely comments thanks so much Daniel. We wish you all the best in your new home and you know where we are if you or your friends or family need us again. All the best - Team Sutton Coldfield.
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
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