5/5
I ABSOLUTELY RECOMMEND Lillie-May of Haart Lettings! π€© She EXCEEDED my expectations at every turn! From the initial consultation to the very end, Lillie-May was an absolute rockstar! βοΈ β¦

Trusted Agent profile Β· Birmingham, West Midlands
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860 reviews across 2 platforms
107 High Street, Harborne, Birmingham, West Midlands, B17 9NR
Part of haart, see every office.
haart's office in Birmingham, West Midlands, at 107 High Street, is rated 4.7 out of 5 across 860 reviews on two platforms, including 854 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
I ABSOLUTELY RECOMMEND Lillie-May of Haart Lettings! π€© She EXCEEDED my expectations at every turn! From the initial consultation to the very end, Lillie-May was an absolute rockstar! βοΈ β¦
5/5
Jada was very polite and welcoming. I was happy with the way the viewings went from the agent side. If i have to view again i would like to see her again. Thank you Jada
Dear Ionut, Thank you for taking the time to leave a five star review for Jada, your feedback is appreciated. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
We liaised with Haart Harborne and more specifically with Shannon, as landlords planning to rent out our apartment in Birmingham City Centre. Services provided by Shannon were of a great standard, she explained the process in detail, answered all of our questions and made us feel that our property is is great hands. 100% recommended, would definitely use again in the future.
Dear Chrysa, Thank you very much for your kind review, we are happy to hear you are pleased with Shannon's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
5/5
Kyle is very professional and his communication skills are really good he gave us time to view the property without rushing and after viewing he explained all the procedures in a nice ,professional and clam way that we understood.He is professional smart and respectful.if you had a 6/7** l would have given him that.
Dear Chipo, Thank you very much for your kind review, we are happy to hear you are pleased with Kyle's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
5/5
First time renter, took a while for the process with other agency's. However, from the day I applied with this agency it was quick and efficient. Kamran is a great professional who was tremendous help from the start to the finish, cant thank him enough.
Dear Miles, Thank you very much for your kind review, we are happy to hear you are pleased with Kamran's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
5/5
This is one of the best estate agency. they are friendly and very helpful. Krystle and Lillie are very professonal and helpful. I really appreciate the time and effort they have put in . I am really happy with their services. really like recommending them.
Thank you so much for your lovely review, Jenny. Weβre delighted to hear that you had such a positive experience with our team. Krystle and Lillie will be especially pleased to know their professionalism and dedication made such a difference. They always go the extra mile to support our clients, so your kind words truly mean a lot. We really appreciate your recommendation and your trust in us. If we can help you with anything in the future, please donβt hesitate to get in touch. Best wishes, The Haart Harborne Team
5/5
A+ Service Honestly from start to finish of Lettings process Hansen based at Harborne office has been amazing, even when there were administrative difficulties Hansen was working above and beyond to help us get through the lettings process I cannot thank him enough, very professional and organised, thank you.
5/5
Highly recommend the Harborne branch. They promised to get viewers through the door and within the month I had had 4 or 5 times more viewings compared to my previous agents and a few offers to pick from. Great communication from all the team but particularly Krystle and Dilwar. They are a little bit more expensive than other agents but well worth it for the professional and quality servicePositiveResponsiveness, Quality, Professionalism, Value
Dear Rebecca, Thank you for your positive feedback. The team and I are so delighted that we delivered on what was promised and we wish you all the happiness in your new home! Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
I recently moved with the help of Chanel and she was kind and thoughtful made the transition very easy and helpful cant thank her enough for helping us move into a home that we hope weβre here for years to come
Thank you for your wonderful feedback Weβre delighted to hear that you were very happy with your experience with haart. Chanel will be especially pleased to know that her professionalism, politeness, and reliability made such a positive impact. We truly appreciate your kind words and are always here if you need any further assistance
5/5
Jada was exceptionally good in showing us houses, always in a friendly and professional way. She answered to all our questions and had a good eye for spotting the characteristics we would appreciate in our future home. We highly recommend Haart.
Dear Ines, Thank you for leaving positive feedback and a five star review for Jada. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
My initial contact with Tara was through Gum tree where my flat was advertised for let. I was really impressed with the fact that Tara was thinking out of the box by accessing Gum tree. We spoke and I found her polite, mature, supportive and professional. She answered all my questions, but would refer me to her manager Davand if a question out of her remit could not be answered. I found Davand very professional, mature and supportive. I took the step and let Haart advertise my flat. They found a professional tenant within a few days. This was very impressive! Very efficient Company. Professional and very friendly staff. I found Tara! extremely supportive and willing to deal with any issues in a mature, professional manner. She is a credit to Haart, Harborne.
Dear Raj Thank you very much for your kind feedback towards our service, of course we will ensure this continues and you will receive the same if not better service on all your future tenancies. Kind regards Davand Chauhan Lettings Branch Manager
5/5
I recently had a viewing with Mitchell from haart Harborne and had a really positive experience. He was friendly, professional and took the time to answer all my questions during the viewing. The whole process felt relaxed and well organised.
Thank you for taking the time to share your experience. We're so pleased to hear that Mitchell made your viewing enjoyable and took the time to answer all of your questions. Creating a relaxed and well-organised experience is very important to us, so it's great to know this came across. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
Chanel has been nothing but a great individual to work with I advise most people in my friends and family and peers to use this company as they always seem to get the job done . Thankyou again .
Dear Kyron, Thank you very much for your kind review, we are happy to hear you are pleased with Chanel's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
5/5
Thank you to Haart Estate agents who were very helpful from the start with finding a new tenant for our flat at the Jewellery Quarter, Birmingham. Dev initially met me on my first appt to discuss all the details and then Tara OβConnell took over and secured a new tenant for us within a week which was amazing considering itβs been on the rental market since January with another agent. Tara has been very helpful, polite and prompt with information. Very professional company. Thank you π
Dear Jai Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne. Kind regards, Davand Chauhan, Lettings Branch Manager
4/5
Tara has been incredibly helpful and friendly, helping us through what turned out to be a very stressful lettings process. This is the first letting process I have been through in many years and man have things changed! Arranging the move for my elderly mother, who was moving from a a local authority to a private rental the process was far more complicated and stressful then I anticipated but Tara has been great throughout, quick to provide information and respond to queries - even out of hours. I was less impressed with HomeLet, the referencing agency Haart use, (the reason for 4 stars instead of 5) who seemed to provide contradictory information as to what they required and overcomplicate the process. We wasted a week providing additional information so they could avoid paying a Β£25 fee for a reference from moms previous landlord (something I was willing to pay if needed) only to be told afterwards that they still needed the reference and the fee paid! seriously?! With the exception of one gentleman I spoke to when i called HomeLet directly out of sheer frustration, who was great, their service was frustrating at best. Despite all this drama Tara, remained friendly, upbeat and helpful, doing everything she could to help us through the process. I'd recommend her services.
Dear Nicola Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne. Kind regards, Davand Chauhan, Lettings Branch Manager
5/5
Jada has been very very helpful and supportive. She went the extra step to talk us through the area in general. She is very customer focused and had the patience to listen to and adress all our questions.
Dear Robel, Thank you for leaving a five star review for Jada. Your feedback is appreciated. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
We have been with Haart letting for more than a year now. Zoe made our renting smooth and easy when we first moved in. We are currently moving out from our present place and SAQIB has been of great help us. Thank you Haart Lettings
Hello Precious, thank you for leaving a great review for Saqib in Property Management!
5/5
Komal (Kay)has been very helpful with my search for 2bed flat. She explained the process to me, helping me with answers any questions I had about the rental process. She has kept me updated, a very polite and professional young lady. I would recommend this letting company and would definitely use them again. I will Strongly recommend Kay Komal to friends and Customers bcoz of my experience with her. If possible she deserves to be move up/Elevated to the next level of Service.
Dear Chris Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne. Kind regards, Davand Chauhan, Lettings Branch Manager
5/5
Yusuf is exceptional and is a great asset to the team. Excellent customer service, being clear and concise while still reassuring me of any worries I had. He seems to pride himself in going above and beyond when trying to help someone. I really appreciate all his help!
Hi Shaekur, thank you so much for the great review for Yusuf! Kind Regards, haart Property Management
1/5
Me: I don't know, I have to think about the flat Their agent: There is someone right now on hold for renting the flat Me: ok then, this is the flat's fate She: So you don't want it? I keep the other client busy till you decide then! I call you back! This is a typical dialogue with these people I guess. She tried everything to manipulate me to rent that flat. It is called sales-technique I reckon. The problem is that agent was not enough intelligent, or beautiful, or charming or anything to fulfill the manipulation. A few weeks later when I called them, they recalled me and ignored my request for a viewing. Thanks to the market, there are many other agents, but these people neither have guts to explicitly be who they are, nor have intelligence to be master-manipulators. Avoid them
Dear Shaahin, I'm sorry to hear that the service you have received from our lettings team has fallen short of your expectations. We take customer service very seriously and would be happy to investigate your comments further. Please could you forward the full details to HarborneLettings@spicerhaart.co.uk so they can look to rectify the situation. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
Krystle came to look at the flat I was selling near the centre of Birmingham just before the first lockdown, and valued the flat taking into account all the positives and suggested by far the strongest recommended listing price - others did not seem to understand thinks like leasehold at all or the value of the extended lease we had paid for last year. The pictures and video overview were excellent and I was very pleased when we had an offer shortly after the first lockdown ended. Krystle and her team were excellent throughout the process and I recommend them to anyone in the area.
Dear Michael, Thank you for your positive feedback. I'm so happy that after a difficult time due to lockdown, the team at haart got you moved. I hope you're both very happy in your new home, and I wish you all the best moving forward. Please don't hesitate to come back to us if we can ever assist in the future. Kind regards, Krystle Ainsworth, Residential Branch Manager
5/5
I have had few conversation with Lesley (Harborne Branch), and I found her to be very kind, approachable, and listened to all the issues I wanted to raise, and called me back whenever she promised to do so. Thank you Lesley β¦.
Hello and thank you for leaving a review for Lesley in Property Management
5/5
Jada was extremely professional whilst keeping a friendly, welcoming attitude with us. She answered every question is depth leaving us with a good idea of the property and its conditions. Thank you!
Dear Carean, Thank you for leaving positive feedback and a five star review for Jada. Kind regards, Krystle Ainsworth, Residential Branch Manager
4/5
I had a fantastic experience with Nikol and Mitchell from Heart Estate Agency. From start to finish, the team was professional, approachable, and genuinely helpful. They took the time to understand my needs . Communication was clear and prompt, and nothing ever felt rushed or overlooked.
Dear Raji, Thank you so much for sharing your experience! Weβre thrilled to hear that Nikol and Mitchell provided such a positive and supportive experience from start to finish. Taking the time to understand our clientsβ needs and maintaining clear, prompt communication is something the Heart Estate Agency team truly values. We appreciate your kind words and your trust in us. Kind regards, Krystle Ainsworth, Residential Branch Manager
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Yes. In The Trusted Agent 2026 awards: haart, Birmingham won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.