Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful service. Messed us around on our move in day, told us two hours before we were meant to pick up our keys that they couldn’t let us move in that day (even though it was them that pushed us to move in that early in the first place). People that took time off to help us move, took time off for no reason. We had everything packed up and no way to move in on another day, no help and no remorse from anyone at Haart, just them blaming the previous tenants. We decided not to go forward with this company due to them messing us around and requested our fees back. It took them seven days to even request our security deposit to be refunded to us, causing a huge delay in receiving fees.
They also ask potential tenants to provide reviews before they have even moved in. I’ve only mentioned a little of what’s happened, in the grand scheme of it - everyone I told about my experience advised us not to go forward with this agency. Glad we didn’t and glad to be done. I hate to leave a bad review but as I read reviews thinking it’d be safe to go ahead with Haart and having a terrible experience myself, I feel it’s only right to share.
XLidiaaa · 29 March 2021
Agent replied
Dear Lidia,
I'm sorry to hear how your experience made you feel. However, I do need to address the issues you have outlined to add clarity to the situation. As you were aware, this is the first time haart have managed the property you were due to move into and due to the landlord's previous tenants only moving out a short time prior to your proposed move-in date we were time limited in undertaking the safety checks required to enable us to move you in. As you also know, we unfortunately discovered an issue with the property upon completion of our safety inspection that needed to be remedied before we could allow you to move in safely. We do appreciate that this was an inconvenience for you and I'm sure you will agree that we were very sorry for this, but your safety and the landlord's legal obligations took precedence in this situation and we acted in a professional and diligent manner in delaying your move-in by just one day to ensure you were not going to be at risk in any way. Furthermore, I must add that the delay with the refund of your holding deposit was not down to our processing times, but incurred as a result of yours and your co-tenants' deliberation over selecting a new move-in date more convenient for yourselves after you were unhappy with moving in one day later. As soon as you decided you wished to withdraw from the application we processed your refund immediately and the funds cleared in line with standard bank transaction timescales. Therefore, whilst we are extremely sorry that you were not able to start your tenancy on the original date requested, we stand by our actions to put your safety and welfare first and as you will note from the remainder of our reviews, your unfortunate situation is an isolated incident that was completely unforeseen and outside of our control, as we pride ourselves on providing a fantastic service and an excellent move-in experience for our tenants. We wish you all the best for your future and hope that you get the opportunity to rent with us again so that you can enjoy the usual move-in experience that is offered by our Lettings and Property Management team.
★★★★★ 5/5
GoogleI attended a viewing at 15 Waterfront Way, we was seen by Shannon who was absolutely amazing. We was running late due to traffic and she was very accommodating. She took her time and showed us around and answered all our questions without delay. She was friendly and polite and very knowledge which help ease our mind.
Adrienne · 26 October 2023
Agent replied · 25 October 2024
Dear Adrienne, Thank you very much for your kind review, we are happy to hear you are pleased with Shannon's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
★★★★★ 5/5
Googlethe entire are very helpful. I still haven't found my property but my experience was brilliant. They are thorough, not pushy and provide excellent service in coming back, following up and also informative especially Khasim Mukhtar .
Chetana · 29 July 2019
Agent replied
Hi Chetana Kallappa, We're pleased to see the 5-star rating you left for us. We always love to hear from our customers, especially with such great feedback. We really hope to source you a property in the near future and will keep you updated with properties coming to market. haart Harborne
★★★★★ 5/5
GoogleIt is so refreshing to be dealt with in such a tailored and personal way. Unlike a large number of letting agents who consider you to be another number of their books, Haart listened to my needs and got the ball moving quickly.
One of the gems in Haart's crown has to be Kay. She was always just a phone call away and couldn't do enough for me, from viewing to key handover. She dealt with my enquiries efficiently and professionally and lead the process rather than so many agents who need to be chased repeatedly. If she is anything to go by, the wider team at Heart will go out of their way to help you. She is a credit to the team.
Joshua · 26 February 2021
Agent replied
Dear Joshua
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 5/5
GoogleJust a quick message to thank Chanelle Smith for her friendly help and guidance going through the rental return process. Always responsive, informative and professional, many thanks Chanelle.
Tony · 19 September 2021
Agent replied
Dear Tony, Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Rachel Morton | Property Management Manager | haart Harborne
★★★★★ 5/5
GoogleTara has been amazingly helpful through the letting process.
She was always there to help and support if I had any problems.
Wonderful lady and very professional throughout
Thankyou very much
Ian · 21 January 2021
Agent replied
Dear Mr Jones
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Letting’s Branch Manager
★★★★★ 5/5
GoogleVery helpful, especially Matt has been brilliant with his personal assistance to us during the house process. Thank you Haart Harborne Branch We got out first house and will recommend to anyone this estate agent for their assistant.
Yulian · 31 October 2017
Agent replied
Dear Asoy Enjoy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Harborne estate agents
★★★★★ 5/5
GoogleHave been with haart harborne for a number of years and the team is very helpful and professional particularly Rachel Morton who is friendly, approachable and very informative with updates.
Andy · 26 February 2021
Agent replied
Dear Andy,
Thank you so much for your kind words. We're pleased to hear you're happy with our services and we deeply value our continued relationship with you and your property. We look forward to assisting you again in the future.
Kind regards,
Rachel Morton | Property Management Manager | Harborne Lettings
★★★★★ 5/5
GoogleHaving been with the Lettings Agents for short period I felt all my issues were addressed and when I sought further clarification it was well received by team in particular Chanelle S who I pestered and continue to pester.
Overall the service I have received has been really good and definitely have no concerns with recommending the company to others.
Uthman · 22 June 2021
★★★★★ 5/5
GoogleI have had a really good experience with Haart. Their agents have been very helpful and professional. Jada whom I have spoken with on several occasions now is very pleasant and friendly and I will not hesitate to refer their services to potential clients
Ezinne · 27 May 2024
Agent replied · 22 January 2025
Dear Ezinne,
Thank you for leaving a five star review for my colleague Jada, your feedback is very much appreciated.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
GoogleTara was great! Really helpful the whole way through and super friendly. Made a very anxiety/stress filled life event a lot easier and smoother. Thank you so so much!
Amy · 12 March 2021
Agent replied
Dear Amy
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 5/5
GoogleIt was pleasure to had a viewing with Miss Komal Rani . Really appreciate that she was very polite for explain regarding a property details. Thank you Komal .
Mr · 12 March 2021
Agent replied
Dear Navdeep
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 5/5
GoogleI have had a really good experience with Haart. Their agents have been very helpful and professional. Jada whom I have spoken with on several occasions now is very pleasant and friendly and I will not hesitate to refer their services to potential clients
Ezinne · 26 May 2024
Agent replied · 24 August 2024
Dear Ezinne,
Thank you for leaving a five star review for my colleague Jada, your feedback is very much appreciated.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
GoogleJosh gave us an excellent viewing of the property! He was personable and professional, and patiently answered our questions (while also giving us time and space to look at different parts of the house). Thanks also to Krystle for going out of her way outside normal working hours to finalise details of the viewing.
Matthew · 26 October 2023
Agent replied · 25 October 2024
Dear Matthew,
Thank you for taking the time to leave a five star review. Josh and I are delighted that you are happy with the service you have received from us so far.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
Googlefantastic service Krystle and the whole team are amazing . they answered all questions and guided me through the whole process quickly and efficiently cant recommend them enough five stars aren't enough
Paul · 4 December 2024
Agent replied · 10 December 2024
Dear Paul,
Thank you for taking the time to leave a five star review for myself and the sales team at haart. It's been an absolute pleasure working with you and we wish you all the best moving forward.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
GoogleI had Hasnen as my agent and honestly speaking he’s a good person ever.
Told me everything I need to know about the apartment, he’s very professional and helpful.
Merdi · 15 January 2025
Agent replied · 22 January 2025
Dear Merdi, Thank you very much for your kind review, we are happy to hear you are pleased with Hasnen's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
★★★★★ 4/5
GoogleKay was fantastic from start to finish. Within a week from joining the agency, my property was snapped up. Easy to contact and always willing to help. Thank You!
E · 21 January 2021
Agent replied
Dear E Pedley
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 5/5
GoogleTara O'Connell was very effective in keeping me posted on progress in securing a rental property. Particularly appreciated the out of hours WhatsApp updates and processes from Tara. Thankyou
Paul · 15 January 2021
Agent replied
Dear Paul Furlong
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Letting’s Branch Manager
★★★★★ 1/5
GoogleThe most terrible service as a property management, there’s not help at all after your rent a house considering the poor conditions that they leave the property for rent
Pedro · 26 December 2025
★★★★★ 5/5
GoogleTara made the whole process super easy. She was extremely responsive and helped us out along every step of the way. There was no feeling of pressure when viewing the property like you get with some estate agents and we felt comfortable getting in touch when problems arose in the documentation process which she helped solve quickly and easily.
Amber · 12 May 2021
★★★★★ 5/5
GoogleLooking for a new place at the moment, Tara has been so professional and really helpful with everything we're asking for! Really rate the service so far :)
Orla · 23 February 2021
Agent replied
Dear Orla
Thank you for taking the time to leave a review. I'm delighted to hear you have had a good experience with our lettings team at haart Harborne.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 5/5
GoogleHad lesley come round today to have a look at maintenance of my flat she was really nice and helpful and a great asset to the team very friendly highly recommended her
Christopher · 19 November 2024
Agent replied · 10 December 2024
Hi Christopher, thank you very much for leaving a kind review for Lesley in Property Management
★★★★★ 5/5
GoogleAsad, Jada, and the whole team at Haart have been fantastic. They are welcoming, knowledgable at the viewings, and happy to answer any questions. They've helped to make the house-buying process as smooth as possible.
Siobhan · 4 October 2024
Agent replied · 25 October 2024
Dear Siobhan,
Thank you for leaving a five star review for the team at haart and in particular Asad & Jada, we're delighted we have been able to help you with the house-buying process.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
GoogleArranged to meet Josh to view 2 properties
He phoned us prior to meeting, turned up on time, with a colleague, both introduced themselves .
Professional and personal. Able to give a resume of the properties and said that he would keep in touch re further properties. Very good impression
Susan · 28 December 2023
Agent replied · 24 August 2024
Dear Susan,
Thank you for taking the time to leave a five star review for Josh. Your feedback is appreciated.
Kind regards, Krystle Ainsworth, Residential Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
