haart Birmingham reviews

★★★★★ 5/5

Google

Komal has been very helpful with my search for a studio flat. She explained the process to me, helping me with answer any questions I had about the rental process. She has kept me updated, a very polite and professional young lady. I would recommend this letting company and would definitely use them again. :)

Mia · 24 January 2021

★★★★★ 5/5

Google

Malwina was very helpful, I was stranded with my baby outside the flat. She came in with the extra key to open the door for me.

OLUFUNMILAYO · 26 February 2024

★★★★★ 5/5

Google

This agency is literally expert. All home rental process was completed quickly and smoothly. I would like to thank Komal, the professional agency employee who guided me, answered my questions and always supported me in this process. It was a pleasure to work with someone who knows the business professional. I highly recommend this agency.

Srkn · 20 January 2021

★★★★★ 5/5

Google

Very polite took time to explain everything, it Jayda was a pleasure to show us around the property

Elizabeth · 25 July 2024

★★★★★ 5/5

Google

As a landlord, I was very happy with the service I received from the Haart letting negotiator Shannon Whitehouse. She was friendly, supportive and brilliantly professional. Great to work with you , and the lettings manger Davand was also fantastic. Nice doing business with you!

Dawit · 25 August 2022

★★★★★ 5/5

Google

Jada is very helpful. I am grateful for her assistance.

Nurbek · 26 November 2024

★★★★★ 4/5

Google

Tara is really supportive, and her communication skill to customers is perfect. When I was looking for a house,I have a really great experience with her, , she was VERY quick, to respond anytime I message her about a property. Job well done Tara, I give u a 5 BIG STARS. Keep it up

Bintou · 5 March 2021

★★★★★ 5/5

Google

I really want to thank you Kasim for your help and support. I know you did so much for us and helped us to find a tennant, always responding to our queries and giving us excellent advice, and very welcoming. I would 100% highly recommend Haart because of your excellent customer service, especially Kasim's. Thank you Kasim for everything.

Eavan · 29 July 2019

★★★★★ 4/5

Google

Krystle and Joshua were helpful and timely agents who found a good range of viewings for us.

Paul · 3 August 2024

★★★★★ 5/5

Google

Shout out and a big thanks to Channel from the Haart lettings team. She is very accommodating, friendly and professional. We had our viewing today and we are very pleased with Channel’s service. Very supportive in our renting journey. She was absolutely fantastic!

Leslie · 26 October 2022

★★★★★ 5/5

Google

After 2 years of incredibly poor service from the Coventry property management team (resulting in formal complaint), my tenants moved out and left my property in an awful state. Unable to contact the Coventry branch to find out next steps (the manager had been fired and nobody left in the office) I was transferred to Malwina at this branch. The difference in service was incredible! Malwina not only advised me in detail on how best to proceed, but ultimately managed to resolve the situation with the tenants within the day, without any additional effort on my part! Thank you so much for such impressive handling of what could have been a long and difficult process!

Lee · 29 September 2023

★★★★★ 5/5

Google

Agents Saqib is so accommodating and helpfull all throughout the process.

Leo · 4 November 2024

★★★★★ 5/5

Google

Krystle went above and beyond to secure our house sale. We worked with her when we bought our house and again when we sold it. She was incredibly responsive and helped us every step of the way. Krystle was our advocate and did everything she could to get the job done. Thank you!

H · 26 April 2021

★★★★★ 5/5

Google

Malwina has been great. She got us an appointment to get our boiler fixed within 24 hours and was really efficient with our contract renewal. Thank you so much for your help ☺️

Sally · 25 August 2023

★★★★★ 5/5

Google

Jada was with me for viewing. She was brilliant.

Sehar · 26 November 2024

★★★★★ 5/5

Google

Matt was so attentive and helpful in the sale of my property. He seemed to genuinely care and kept me very well informed of progress. He ensured he attended all viewings for consistency and was able to accommodate even the most short notice of viewing requests. Thank you and all at Haart Harborne for your support and enthusiasm

AJ · 29 July 2019

★★★★★ 5/5

Google

Impeccable and professional service! From the initial house viewing to the application process, Saiqa helped us find the right house and made the whole experience a lot less stressful. She was so professional, engaging and made us feel so valued. Couldn’t thank Saiqa enough for her professional and friendly service.

Lady · 19 September 2021

★★★★★ 5/5

Google

Very rarely do I take the time to leave reviews, but the service I received from Chanelle Smith the Property Manager has been exceptional she is very attentive at assisting me with any needs or queries and is always professional, she is a great asset to the company most definitely!

Kyle · 19 September 2021

★★★★★ 5/5

Google

Kyle was an amazing agent who greeted us with smile and accommodated us in property. He explained the terms very well and addresses our concern. Thank you

Mary · 28 December 2023

★★★★★ 5/5

Google

I don't usually have cause (sadly) to give another estate agent a decent review, however over the last few months i have been involved in a sales chain with Krystle at Haart and only have good things to say! Krystle's communication level has been exceptional from start to finish and she has always been quick to update her clients and pass on crucial information. - this has been key, i believe, in the successful conclusion of the sale. If i were operating in the same part of the country as Krystle then i would be trying VERY hard to acquire her services for my business, as such hard working individuals in this industry are hard to come by. If you are looking for someone who works hard for their client and earns every penny of their fee (and more!) then look no further. Well done Krystle, i hope we cross paths again soon!

Chris · 29 August 2023

★★★★★ 2/5

Google

I've been renting with Haart Harborne for 3years and I have never a service as good as with Malwina. She has been really quick to reply to my emails and my phone calls, and also solve a lot of the mistake that Haart had with my tenancy. Overall Haart as a company they ignored my emails and my calls, and for 3 years in the property I lived with a leak in the kitchen that was never fixed. Thank you so much.NegativeResponsiveness, Professionalism

Nuno · 25 August 2023

★★★★★ 1/5

Google

Unfortunately a terrible experience of trying to sell my house with Haart. The initial meeting with Krystle which led me to instruct them seemed very positive but unfortunately it all went downhill from there. Photos done by Krystle rather than a professional photographer (and having since had an EA which uses a professional photographer, the quality of the photos was miles apart), no for sale board provided despite me chasing this, only 1 viewing generated in the many weeks it was on the market despite being a well presented terraced house with period features on a popular road in Harborne - these houses practically sell themselves. I initiated a discussion about the surprising lack viewings despite other similar houses on my road selling quickly with other estate agents and I was told that they could not explain why the house was getting no interest (surely that is an estate agent's entire job?!) and that they would brainstorm ideas and come back to me but I heard nothing further about this or what they were actively doing to sell the house beyond listing it online and sending it to registered buyers on their mailing list (which I have since learned was a pitiful number). The 1 viewer did offer and I accepted although with hindsight, they had all the warning signs of buyers who wouldn't actually proceed - took weeks to provide their mortgage AIP and instruct a solicitor and then subsequently went silent and their solicitor finally informed Haart they had pulled out, causing us to lose our onward purchase. Clearly this was not Haart's fault (beyond not discussing with me that there were multiple indicators of the buyers being total time wasters) but Haart's communication throughout the process was terrible with either a lack of communication about issues I had raised, periods of total silence or the odd reassurance that it would "all come good" but no apparent action I was aware of to actually progress the sale. The house was put back on the market briefly though I subsequently decided to terminate the agreement as I was thoroughly unimpressed with their service. In this time, I agreed to another viewing but it later became apparent that this buyer was not proceedable as they hadn't even sold their own house. Again, a complete lack of communication as had I known this, I wouldn't have agreed to the viewing as I was not in a position to wait for a potential buyer to sell their own house first. It unfortunately felt like they were trying to give the impression they were achieving viewings when in reality, they were unable to achieve any real interest. The best part of the whole experience was Krystle agreeing to waive their notice period to terminate the agreement so that I could use an alternative estate agent. After doing so, over the coming weeks, I had three separate phone calls from Haart asking "if there was anything they could do to help with my house sale" which I found completely bizarre given I had ended the agreement with them and by the third such phone call I was completely fed up with them and felt somewhat harassed. The multiple marketing flyers through my front door afterwards saying they had had success in selling houses just like mine really was the icing on the cake. Having since completed my house sale with a different agent who generated many viewings with proceedable buyers and multiple offers within a couple of weeks of the house being on the market and whose communication was absolutely fantastic, I have realised how things should be done and it is clear that the problem in selling my house with Haart was nothing to do with the house itself and everything to do with Haart's approach which unfortunately gave the impression to me that they are ineffective, not proactive, disjointed and lacking in communication. I have never posted such a long negative review of a company but I regret having wasted 4 months trying to sell my house with them and wish I had known all of this information beforehand so I could have just used the agent who subsequently sold my house from the outset.

Iona · 25 August 2023

★★★★★ 5/5

Google

I’ve been on the phone to a few estate agents this week trying to find a new property with not much luck, I decided to give hearts a call and was connected to an agent named Chanal. She was very polite and took me through a few property’s that matched my criteria, and managed to book me a few viewings over the next week to fit my work schedule. Over all amazing service, I felt they actual cared about my needs.

Nathan · 25 August 2023

★★★★★ 5/5

Google

I am very happy to have contacted this company. after spending several weeks looking for a flat and having no results. The first day I visited Haart I had an excellent treatment by Chanel, who was quite professional, efficient and friendly and quite understanding after knowing that I needed a flat as soon as possible. she took care of the whole process making it easy and fast. I recommend 100% Chanel I am very happy with your service, thank you very much Chanel 😊💛

Andrea · 25 August 2023