Trusted Agent profile · Birmingham
★★★★★
288 reviews across 3 platforms
The Mansion, 27 Fredrick Street, Birmingham, B1 3HH, B1 3HH
Empire Lettings & Property Management's office in Birmingham, at The Mansion, is rated 3.9 out of 5 across 288 reviews on three platforms, including 277 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Empire Lettings & Property Management hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleReeta and Alexandra are very helpful and professional everything I asked they responded quickly and resolved all my enquiries. Overall very respectful, kind and caring, good customer service throughout thank you both.
Thank you for your kind words, Eryk!
5/5
GoogleI appreciate all the hard work and efforts put in by Empire with a special Thank You to Amrit Topi and the Team for everything that they have done for me Kind regards Asad Zia
5/5
GoogleThe whole process took less than a week after the first phone call. Very happy with the help I got from Joshua and Reeta; they were both pleasant and patient throughout.
Thank you for your kind words, Philip!
5/5
GoogleRyan Langely started well with me from viewing ,during documentation and to the final stage.Very calm always ready to help and very proffesional .Keep it up ......,kudos
Thank you for your kind words, Babatope!
1/5
GoogleHad a really bad experience with this agency today. I had booked a viewing for a property I was interested in 4 days earlier and had received a confirmation on SMs from their end. No one showed up from their end today and their office was unresponsive. I'd read a few other reviews of poor Saturday experiences with this agency but decided to give them a chance. Wont be doing that again though.
1/5
GoogleI scheduled a viewing with Empire on Saturday, and I called them Saturday morning to confirm if the viewing was still going. They confirmed with me and I went to the property. No one was there, I was waiting outside in the rain for half an hour trying to reach them via phone. After trying to reach them for half an hour with no success, I left. This whole experience was so unprofessional, not showing up to a viewing + not being able to reach them. Would not recommend
5/5
GoogleAbsolutely first class service. On the 29 January 2021, Empire put my property onto the open market for sale. Six day's later it was sold subject to contract. Less than eight weeks later contracts have been exchanged & the buyers have moved into the property. Professional quality service was provided from beginning to end by very articulate young chap a Mr Jason Powell, he was always available too answer any queries & put our minds at rest. I highly recommend Empire .
4/5
GoogleFast service and process was completed in 2 working days, Amrit has so humble throughout the process and handing the keys. Thank you amrit
Thank you for your review!
5/5
GoogleI found Amrit very helpful with any information that I needed and was fantastic responding to any of my concerns. Could not fault the service at all, brilliant
Thank you for your review, Richard!
1/5
GoogleArranged a viewing a week in advance, they cancelled last minute and arranged for 2 days later. When we arrived for the rescheduled viewing, the agent said he is sub contracted by them and he couldn't make the first viewing because Empire hadn't asked for him to work until the day before. Poorly organised. Poor communication. Would avoid in future.
4/5
GoogleHave knew Amrit for 7 months now and I can say she very professional and polite young lady, ready to listen to your needs and solve it immediately.
Thank you for your review, Julie!
5/5
GoogleExcellent overall experience. We were shown the flat by Raza, who had outstanding communication skills, very polite and respectful. All the steps were smoothly executed. Highly recommended.
Thank you for your review, Rafeea!
5/5
GoogleRyan and Raza really helped me the whole process and made it extremely easy to start renting my new place!! Thank you so much!
Thank you for your review, Charlie!
1/5
FacebookShocking Agency! Advertised and let a room in a shared house even though the owner of the property had given notice to sell 3 months prior. They even took couple months rent IN ADVANCE and have still yet to return it despite numerous emails and calls. Cleaner did absolutely nothing if they ever turned up. Another resident assaulted other housemate and would walk around spitting everywhere. Empire were informed and did absolutely nothing. All they want is money and an easy life where no-one brings any problems to their attention. Legal action is pending.
5/5
GoogleRaza helped with the new place. All thanks to his amazing service within a short period of time, I was able to settle in quite well.
Thank you for your review, Olayinka!
5/5
GoogleFor Razafor waiting for me and being kindly patient and easily explaining the procedure
Thank you for your review!
5/5
GoogleRyan and Raza really helped me the whole process and made it extremely easy to start renting my new place!! Thank you so much!
Thank you for your review, Charlie!
4/5
GoogleI received a good service for my tenancy with Empire. Amrit assisted me very well through the processess, so happy with her service🙂 …
Thank you for your kind words, Maxwell!
1/5
GoogleAbsolute wast of time. Had a tenancy agreement signed to be let down buy the landlord last minute. At first i thought it was a scam. And then the staff were extremely rude on the phone about refunding the deposit and first months rent back. Do not trust this letting agency they will waste your time.
1/5
GoogleWorst company I have ever had dealings with
1/5
GoogleLiv elyR IS A FALSE REVIEW! It is 'actualy my email address that was removed from my room unauthorised by the EMPIRE COMPANY.' Do not leave money in your room or your passwords around these Empire thieves, even if your going to sit in the garden, take them with you! Now I no longer use Empire, I am very, very, happy. My Landlord praises me as a good tenant. I am now living in great accommodation with a wonderful Landlord. IT is possible to find 'Decent respectful Landlords.' You do not need too accept this 'Gutter low-customer service,' from Empire as a room to rent home provider. To EVERYONE ON HERE BE WARNED THE GOOD REVIEWS are from DELUDED Empire staff! 'IF you like Constant Drama-rent from these.' Mark my words-theirs a reason why I say that, it's because YOU WILL be on the phone 'constantly complaining!' ONLY FOR 'the telephone appointed AGENT' TO SAY TO YOU "Its a bad line I can't hear you..." Well that's what the reception in alot of their rooms are like-Zero existence-no reception at all! OH and the Wi-Fi is like a 'room Monopoly' 'some get some don't!' The electrical sockets are dodgily charging. For instance if you have a 'Security walkie Talkie' for work, it won't want to charge it! The electrical sockets are cracked and unsafe! I've felt 'electrical sting surges' in my hand more than once from those in room sockets!!! As for 'PAUL TANNER' the 'so-called Manager!' If you write to him he NEVER replies. He's about as much use as you using a piece of 'toilet paper-one sheet' to completely do a bathroom deep clean with! He actually 'encourages negative energy in these room for rent houses!' By being such an appalling Manager! These 'EMPIRE' STAFF are like 'Wild Savages,' they should be let loose into the woods in just their 'uniform,' because let me tell you it's 'EVREYONE' in the Woods that are at risk, because these 'EMPIRE SAVAGES' WOULD BE stealing their food and things from them! You pay a months rent upfront 'twice' plus contract fees. OVER £800 only for them to turn around and steal from you! It doesn't matter if you pay your rent and on time, they want 'Bonus freebies, they bring a WHOLE new meaning to handling stolen goods!' DO NOT LEAVE nice clothes, Bicycle locks, spare extension equipment around your room, lock them nice 'n' tight! When you go for a viewing I will tell you two places to look, look at the Kitchen ceiling, look how streakily yellow and skutty the ceiling looks. It never use to look like that, that is 'neglect' due to Empire ignoring calls about Kitchen leaks which were so bad a 'pond formed in the kitchen' on the floor! Yet EMPIRE still wouldn't come and view it/sort it! Next, as you go up 1 flight of stairs and turn left to go up the next set of stairs-look up! Look at the state of that eroded yellow damaged wreck of a ceiling! Again....Thats Empire ignoring leak complaints! Ask yourself 'B4' handing over any money 'Couldn't I do better?' I witnessed aggressive unlocking of rooms on several occasions. I heard the Cleaning Operatives voice-say-whilst unlocking the room door of another room "I hope no bodies in!" I thought 'the person could have been ill off work in bed, or enjoying a day off,' It's an occupied room-a tenant is paying rent for that room why shouldn't they be in their? What business is it to a Cleaning Operative anyway, since when do Cleaning Operatives clean 'occupied rooms?' These Cleaning Operatives think they can muscle their way into your room with out knocking! No knock just aggressive key unlocking equals Zilch RESPECT! TANNER TRAINED-NO DOUBT! You will never get much peace-as the Cleaning Operatives 'shout purposely screaming at each other all over the house! Like a common bunch of Chavs!' They are so unprofessional 4 a professional house share-right? The room doors are of poor quality, not fire doors, and CCTV watches you and times how long you are away from your room!!! CREEPY!!! I would gladly bring fraud charges against these bunch of rogue traders, if I ever catch you recreating my I.D or in my bank account I will 'finish your shoddy Empire!'
5/5
GoogleHi I would like to say the representative I had (topi kola) is a very amazing woman super helpful and gets everything done super fast. I would like to give her 5 stars to everything. Very professional and polite during the calls and always answers to deal with any queries 💯 I’ll like to thank her 100% again for helping me on my first Appartment move in.
5/5
GoogleEmpire were very professional in finding me a good tenant. I had a number of people interested which is reassuring. Special thanks for Reeta in dealing with enquiries and helping me secure a good tenant.
Thank you for your review, Muhammed!
5/5
GoogleIt was a great experience the communication was great as well. Amrit.
Thank you for your review!
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Tell us what you need and we'll put you in touch. Empire Lettings & Property Management hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
