Empire Lettings & Property Management Birmingham reviews

★★★★★ 1/5

Google

Bunch of charlatons who take your money then let the property fall into disrepair. The property appeared presentable upon viewing , I signed a tennancy to rent two rooms, of which one was water damaged, I was assured the water damaged room would be decorated for when I move in. I tried to end the contract immediately on my move in day as this was not done. They told me they did not have a cooling off period on they're contract. I have been in the property 6 weeks and it's still not done despite me contacting them every week regarding this. Most the fridges and freezers in the kitchen do not work. We cannot sit on the downstairs toilet for fear of capsizing it as it's not adhered to the floor. Communal areas full of rubbish from previous tenants, these issues have been raised multiple times by myself and housemates over the course of months. steer clear of these properties.

Oli · 27 October 2020

★★★★★ 5/5

Google

Ryan and Raza is Very supportive

Refat · 1 December 2023

★★★★★ 5/5

Google

The relocation process was a highly positive experience, particularly due to Amrit’s support. She demonstrated exceptional professionalism, attention to detail, and consistently responded to queries promptly. I would recommend Empire letting again!

Yusuf · 20 December 2025

★★★★★ 1/5

Google

LANDLORDS BEWARE. Our experience of using Empire as our agent has been awful. They do not pay rent on time and repeatedly miss payment deadlines that they say they'll meet. They currently owe us over 3 months of rental payments despite having promised to make the payments on multiple occasions.

Stuart · 21 June 2025

★★★★★ 5/5

Google

The service from Empire has been great, the customer service was exceptional and this led to me finding the perfect first home. I appreciate all the hard work especially from Ryan, who was helpful with me finding the perfect move in date and providing me with all the necessary information needed

Niall · 30 January 2024

★★★★★ 5/5

Google

Raza was excellent very responsive and helpful!

Emily · 27 October 2023

★★★★★ 5/5

Google

Reeta and Joseph are top notch professionals working with Empire Lettings & Property, a high class letting company with high standard clientele portfolio. So organized and everything done timely and professionally. Honestly, I am happy doing business with you guys and I will not hesitate to recommend your company to my family and friends.

Francis · 27 October 2023

★★★★★ 5/5

Google

Amrit was good and lovely

Adekemi · 27 October 2023

★★★★★ 5/5

Google

Got a great apartment on rent via Empire. The guy I met on my viewing, Mr. Joseph, was really amazing, he showed me all the options I had and recommended the best apartment on the floor, & he made it sure that all my dealings went smoothly. He guided me throughout the process, I moved in within a week. Thumbs up for Joseph and Empire!

Muhammad · 27 October 2022

★★★★★ 5/5

Google

One of my best luck was to meet Raza as contact person from Empire Lettings Promerty Management. He was super helpful from the first minute until the end. He is so professional, smiling face and understanding. His service was excellent, all the information were reliable and feedbacks were very good. Strongly recommended.

Serdal · 27 October 2023

★★★★★ 5/5

Google

Eleanor has simply been the best property manager you could hope to have. Understanding, puts requests into action immediatley, handled various issues professionally without bias, and has never let me down (as many before her have). She has been exemplary, and Empire Lettings are very lucky to have her working for them!

Wayne · 27 October 2023

★★★★★ 5/5

Google

Well the service is great espeacilly Raza he is awesome and that is reason we chose this letting agency They work professionally and smoothly And also Ryan who manage the property is very professional, nice and cooperative And the house is very nice

Ali · 29 April 2024

★★★★★ 5/5

Google

I have only just recently moved in to the property through Empire Lettings, and as a new tenant I was really unsure about a few things. Topi Kola has been the most helpful bit of support during this whole process with the quick email responses and by just being very kind and reassuring. Thank you!

Aleksandra · 27 October 2021

★★★★★ 5/5

Google

Just had a viewing 2 bedroom apartment SWAN COURT really like it really nice and clean agent AMRIT shows us and explain nicely every single spot really quality service she provide definitely we will get this apartment

Mirza · 28 July 2024

★★★★★ 5/5

Google

Eleanor helped me massively throughout my stay, she was very informative and guided me when needed. Would definitely recommend and will be using Empire again and I’ll specifically be asking for Eleanor. Thank you

Suz · 27 August 2024

★★★★★ 5/5

Google

REETA Empire has been so professional with dealing with their clients, I just went through the process of getting my new apartment with them, all documents submitted .. I would sure recommend my friends to contact them whenever any of them would be getting a new apartment

Famola · 27 October 2023

★★★★★ 1/5

Google

STAY AWAY! worst company to go for, i am waiting on rent every month. they still havnt paid my last month rent after constant chasing up.

Sunny · 25 November 2025

★★★★★ 5/5

Google

I recently rented a room through Empire Lettings, and I must say the entire process was smooth and hassle-free. A special mention goes to Amrit, who was absolutely marvellous throughout. From the very first interaction, she was professional, approachable, and incredibly helpful. Her friendly demeanour and attention to detail made what could have been a stressful process so much easier.

Premium · 11 October 2024

★★★★★ 5/5

Google

Raza from the empire Lettings team helped us get a place to rent. He’s been amazing from the get go, whenever we reached out for help he was onto it right away. I’d recommend going with Empire they’re quick and reliable. I

Mohammed · 30 January 2024

★★★★★ 5/5

Google

I went for a viewing with Raza. Found him to be extremely professional, helpful and efficient. He was understanding and allowed me to ask as many questions as required about the property in question. Thanks again Raza, was good example of good customer experience 😊 …

Mandeep · 27 October 2023

★★★★★ 1/5

Google

Do not rent your property with these people. They never respond, they haven't paid us our rental money for 5 months, literally the worst service... save yourself the hassle

Scott · 11 October 2025

★★★★★ 4/5

Google

Timely response to queries

Giwa · 11 May 2026

★★★★★ 1/5

Google

Empire estates have been very bad in maintenance. Me and my housemates had been without hot water for over 10 days. Good thing it wasnt winter. Heating also wasnt working during that time. Also when the maintenance people came in tbe house they actually also opened our personal rooms! Withought being told they would do that. Very bad practice! Wouldnt not recomend to be a tenant to these people!

X · 27 October 2020

★★★★★ 4/5

Google

My experience with Amrit was very helpful and straight forward.

Patience · 12 October 2024