5/5
GoogleCompany was very helpful. Highly recommended. Mr Raza was exceptionally very helpful and prompt in replying to questions.
Agent replied · 26 October 2024
Thank you for your review, Huma!
Trusted Agent profile · Birmingham
Empire Lettings & Property Management Birmingham reviews
★★★★★
288 reviews across 3 platforms
The Mansion, 27 Fredrick Street, Birmingham, B1 3HH, B1 3HH
Empire Lettings & Property Management's office in Birmingham, at The Mansion, is rated 3.9 out of 5 across 288 reviews on three platforms, including 277 Google reviews rated 4.0.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleAmrit has been so helpful the entire time. Friendly service and she also get things done on time.
Agent replied · 26 October 2024
Thank you for your review, Azeez!
1/5
GoogleZero stars. Total lack of professionalism, no one ever replies email or answers the office phone and the website doesn’t work. Red FLAG…… if you know what’s best for you Simply AVOID……..!
5/5
GoogleRaza was professional and helpful. Thank you!
Agent replied · 11 January 2025
Thank you for your review!
5/5
GoogleI had a very pleasant experience with Empire Letting, thanks to Joseph he was was highly professional and detail about everything I would recommend Empire Letting
Agent replied · 11 January 2025
Thank you for your review, Omolola!
5/5
GoogleHad a great experience with these guys and their HMO property letting and management service. Tia has been great at letting the rooms quickly, communicating with us effectively and she's been responsive if we have any queries. We have also had great feedback from the tenants who have dealt with her and the rest of the team. Would highly recommend!
5/5
GoogleRyan was so nice , and effective
Agent replied · 26 October 2024
Thank you for your review!
5/5
GoogleReeta was very helpful, and she helped me to find my ideal apartment. We are very happy to know her. She is very efficient and understanding person.
Agent replied · 26 October 2024
Thank you for your review, Shubina!
5/5
GoogleThe agent Reeta was very patient and helpful, made my experience easy and exciting.
Agent replied · 26 October 2024
Thank you for review, Nwachukwu!
5/5
GoogleJoseph was so helpful!! He is The Guy. Ask for him if you want to check out flats within Birmingham city center. Tia and Topi also made sure documents filling were hassle free. Relocating from one country to another can be overhelming and scary, let alone finding a place. Fear not, Empire Lettings is here to help! ❤️
5/5
GoogleReeta of Empire is really helpful in finding a place. She was able to suggest another property when the first one was unavailable. She was also very responsive to every query I have. Joseph, who accompanied me during viewing, was also accommodating. Overall, I am happy with my transaction with Empire as it was fast and the staff were really great.
Agent replied · 26 October 2024
Thank you for the kind words, Christian!
1/5
GoogleWe own a property for which I had engaged Empire. First letting, unpaid rent, I had to reconcile due to regular late payments even though the tenant paid on a timely basis. Second tenancy, tenant paid upfront, Empire have decided to withhold rent and not even communicating. Terrible customer service. Would rate 0* if I could.
4/5
GoogleThe process was swift , Amrit was always ready to help.
Agent replied · 26 October 2024
Thank you for your review, Adenike!
5/5
GoogleReeta was helpful and her customer service management skills is awesome.
Agent replied · 26 October 2024
Thank you for your review, Nurudeen!
5/5
GoogleSpecial mention about Amrit Thanks so much for all your support whilst i was a tenant for empire letting agency . I had a great time in thr property and loved living in the accomodation and felt the support was alwayd there. I hope i find many more agents like yourself who are kind and thoughtful and helpful .
Agent replied · 26 October 2024
Thank you for your review, Aaron!
5/5
GoogleI was a tenant through Empire for a number of years and things always ran smoothly. Thanks especially to Amrit who was always quick to respond and very helpful. Appreciate all she did for us.
1/5
GoogleTerrible management of rental payments. They are continually chasing for payments that have been made even when bank statements are provided to show that nothing is owed. They are also very unresponsive at getting back to people and just keep sending threatening emails for no reason. Avoid!!!
5/5
GoogleGreat reception and good knowledge of the property. Thanks Reeta
Agent replied · 26 October 2024
Thank you for your review, Christopher!
5/5
GoogleRyan was so helpful is getting all details set up
Agent replied · 26 October 2024
Thank you for your review, Israel!
1/5
GoogleThey are managing the property I live in. I have sent multiple emails over a week period and have had no response. Both lifts are broken in our property and as someone who lives on the 4th floor this is ridiculous
5/5
GoogleI have had an excellent experience with Empire Lettings. As my first time renting, Raza has gone above and beyond to make the process as straightforward and quick as possible. He has been in constant communication, right from the start and answered all my questions. I can't thank him enough for all his help throughout this process!
Agent replied · 26 October 2024
Thank you for your review, Sumaiyah!
1/5
GoogleBeen trying to call you guys for the last week and cant get through to anybody what the hell is going on 😂 …
1/5
GoogleI could say this is the worst experience i have ever had with a property agent. This agency is very unprofessional, it took so long for them to respond to their tenant's complaint and request regarding the issue that happened in the property. Also, another shocking part at the end of my tenancy is that my tenancy is ending by the 31st of the month, and i just made a personal choice to leave by the 28th because i thought it would be easier since i need to catch a flight by the 29th. However, i changed my mind in less than 24 hours and told them im going to leave by the 29th morning and they told me they will charge me if I stay until the 29th morning, in fact i still have my right to stay until the 31st. Please consider yourself if you want to rent something from Empire.
Agent replied · 10 December 2024
Hi Audia, Thank you for the google review, we are sorry to hear that you have left a bad review. In relation to the tenant complaint, this was been dealt with in the bad ground and the tenant was been evicted from the property. With any eviction process, there are a series of steps that we must legally follow in order to make sure the it is executed correctly, to which they have been, and the tenant is no longer at the property. You were kept up to date with the eviction each time yourself or another tenant called the office. In relation to the adjustments of the departure that, your original date was within the rent that you had paid for in advanced. However, the revised that you advised on us was outside of this timeframe and therefore a small amount of rent would be required to pay. If you would like to discuss this in greater detail, please call our offices on 0121 514 8850 and request to speak to your portfolio manager. Thanks Empire Lettings & Property Management
1/5
GoogleOne of the most unproffesional and all around bad experiences. They left our house without heating for at least two months during the coldests part of winter. This happened TWICE. Appearances are deceiving indeed with this one, since the show you a more than decent house for a cheap price. It all comes tumbling down the moment you step in. Various stuff breaking down constantly including roof tiles. When notified about such dangerous mishapps Empire chooses to either straight up ignore it or pretend it never happened. If it weren't for my amazing co-tenants I wouldn't have walked out of this house with a healthy mental & physical state. The icing on the cake is when they tried to claim my & my co-tenants' deposits during the COVID-19 pandemic crisis. I have no possitive adjectives to describe this company, and I'll leave it at that. Unless you have very good friends and are willing to add a page of misery in your life, stay away....
Agent replied · 26 October 2024
Dear Pantelis, Thank you for the google review, we have check the property management system against your tenancy to find that no issues were raised in relation to the heating, roof tiles or any other issues, maintenance included. There was an issue raised in relation to the central heating in the winter of 2019, however it was dealt within the normal response times and not carried out to the timeframes you have referred too. All deposits are registered with the DPS portal and we work within the DPS release process guide. With this in mind, if there was no issues with the room, notice was given correctly and no outstanding rent was due the deposit would have been released with no deductions. We wish you all the based moving forward. Kind Regards Empire Lettings & Property Management
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