Empire Lettings & Property Management Birmingham reviews

★★★★★ 1/5

Facebook

AVOID this company who were acting as agents managing the shared space for our residents' management company. They don't respond to emails or calls, have charged for services that were not provided but most importantly have not handed over our service fees to the new company for them to pay all of the unpaid bills that piled up while they were supposed to be looking after things. There is noone at the address they provide, they don't answer phone calls and if you do manage to speak to someone, in our case Josh, he either knows nothing or is about to go on holiday so can't help.

Sarah · 23 February 2026

★★★★★ 1/5

Facebook

Empire LPM took over as our new Property Management company in November 2024, to manage our small development of 11 houses in Erdington . Initially flexible and professional but turning sour this year by August when we were informed that due to Empire LPM failing to file confirmation statements and dormant accounts , a service that we had paid them to provide as part of our PM Contract , our Management Company was dissolved by Companies House . We are in the process of trying to get this reinstated via Empire LPM who have been written to by Companies House detailing documentation required together with fees and fines due for non-filing . The CEO of Empire LPM , Paul Tanner and his Senior Finance Team are not responding to calls or messages requesting status and progress . Instead we are met by a wall of silence ! Empire recently vacated their Birmingham based office at Newhall St with staff now apparently working from home . If you call their number you’ll be met by an automatic call handling system with options but no reply ! In all my years of being involved in the property market I’ve never come across such a non responsive , incapable and utterly amateur Property Management Company . Avoid Empire LPM at all costs and if you already have dealings please share your experiences on social .

Steve · 18 December 2025

★★★★★ 1/5

Google

I am changing the opinion. I had a good experience with Empire initially. But while leaving the property I am not having a good experience. They aren't giving my deposit back. No one is picking up the calls or answering emails. It's been 3 months after I left their house. Update: It's now 10 months after I left the property and there is no update on my deposit. No response calls or emails. Avoid this agent. Update after 18 months: I still haven't received my deposit. No communications. Worst agents. Beware and avoid them.

Jubin · 4 October 2026

★★★★★ 1/5

Google

This was one of the worst accommodation experiences I’ve had and I would strongly advise people not to stay here. I had made a booking in booking.com for 2 nights. When we arrived, the property was clearly not properly prepared for guests. There was no hand soap anywhere and not a single hand towel or towel provided on arrival, which is basic hygiene that every accommodation should supply. Upstairs in the storage room there were dirty towels and bed sheets left lying around, which immediately showed the property had not been properly cleaned. Even worse, we found three sex toys left in a drawer, which was completely unacceptable and extremely inappropriate. The toilet seat didn’t even fit the toilet properly, which just added to how poorly maintained the place was. I contacted Emma through the app messages and she said she had contacted the cleaning team, but there was no response. I waited over an hour to give them the benefit of the doubt, but nothing was resolved and no one helped. In the end, we had to leave the property around 10pm with nowhere to go and find alternative accommodation last minute. This caused unnecessary stress and disruption because the property was simply not in a condition to host guests. Overall this place was unhygienic, poorly managed, and clearly not checked before guests arrived. Basic cleanliness and standards were completely lacking.

Sivega · 11 April 2026

★★★★★ 1/5

Google

AVOID this company who were acting as agents managing the shared space for our residents' management company. They don't respond to emails or calls, have charged for services that were not provided but most importantly have not handed over our service fees to the new company for them to pay all of the unpaid bills that piled up while they were supposed to be looking after things. There is noone at the address they provde, they don't answer phone calls and if you do manage to speak to someone, in our case Josh, he either knows nothing or is about to go on holiday so can't help.

J.R · 11 January 2026

★★★★★ 5/5

Google

I was a tenant with Empire Lettings for a number of years and my experience has been great.in addition, Ghazala has been extremely proactive in sorting any issues that came up in the house and also assisting me to deal with any issues I had while I was in the house. I'm extremely grateful to her for this. She made my experience even better. I can't thank her enough. Even when I moved out of the property, she communicated with me to ensure everything was going well and also assisted me in getting my deposit very quickly.

Barakat · 11 October 2025

★★★★★ 5/5

Google

The stay at Empire apartments has been brilliant. Location is great and apartments are new and clean. Everything works, wifi is good and ample parking. Due to delays in our house renovations we had to extend our stay a few times, Eleanor, the site manager was absolutely brilliant in arranging things for us and making our check in and check out process as smooth as possible when we had to change apartments. Thank you Eleanor and the team. Will definitely use again when needed.

Tariq · 27 August 2024

★★★★★ 1/5

Google

By far the worst building management company I have ever dealt with. The level of communication and service is absolutely unacceptable. I have been trying to get hold of the block management team for months and they simply do not respond to emails or return calls. Even my solicitor has repeatedly contacted them and has received no response. When you are paying for a professional management service, this is completely unacceptable. Our intercom has been broken for over a year. We have repeatedly reported the issue and asked for it to be repaired, but despite numerous emails and phone calls, nothing has been done. It is extremely frustrating to be completely ignored when dealing with a basic issue that directly affects the security and access of residents. The most disappointing part is the complete lack of communication. If there is a reason something cannot be resolved, at the very least you expect someone to respond and explain the situation. Instead, emails and calls are simply ignored. I own a property in Birmingham and unfortunately this company has been appointed as our block management company. Based on my experience, I would strongly advise property owners and residents to think twice before appointing them. Extremely poor service, virtually no communication and no sense of urgency when dealing with issues affecting residents. I would not recommend this company.

Heba · 11 September 2026

★★★★★ 5/5

Google

Had a very possitive experience with empire lettings. I was in a situation where i needed a property pretty quick. I went to view a lovely apartment which i fell in love with. I had the pleasure of been introduced to Amrit who was so lovely. I explained my situation to her and she was so understanding and caring. I cannot say a singke bad word about this girl. From start to finish she supported me through the entire process, which i may add was very simple and straight forward. Thankyou everyone at empire lettings. 20/10. Absolutely recommend.

Mikeey · 11 September 2026

★★★★★ 5/5

Google

I was a tenant with Empire lettings for a number of years and I would like to give a special mention to Alexandra who was extremely pro-active in sorting any issues that came up. She dealt with all concerns professionally and efficiently. Communication was excellent and checkout process was quick and easy. Alexandra is a great example of an individual who is willing to go the extra mile every time!

Danielle · 11 October 2025

★★★★★ 5/5

Google

Overall, I had a good experience. Amrit was very helpful during my stay and dealt with all my queries promptly. I would definitely consider staying at a property let through Empire again.

Jermaine · 11 August 2026

★★★★★ 5/5

Google

I have been very impressed with Empire Estate. From the start Raza, my lettings negotiator went above and beyond finding me the right place. Once I went ahead with a place, Ryan was excellent with getting the reference sorted and all paperwork done in swift manner. We were all sorted within 24 hours. Amrit the property manager has been also very helpful with all my questions and concerns since I moved in. I would definitely recommend using their services at Empire Estates.

Syed · 29 February 2024

★★★★★ 5/5

Google

It’s a great pleasure working with Amrit as she was wonderful to work with! She was professional, friendly, and always quick to respond. Amrit really made the whole process smooth and easy.. as she’s always willing to help out anytime there’s a need in the room and house in general. I’d highly recommend Amrit to anyone looking for a reliable and helpful property agent.

Nwankpa · 19 October 2025

★★★★★ 5/5

Google

Exceptional Efficiency and Outstanding Service from Raza, the Letting Agent Review: I recently had the pleasure of working with Raza, a letting agent who went above and beyond to assist me in finding the perfect apartment. From the very beginning, Raza exhibited a level of efficiency and professionalism that exceeded my expectations. One of the standout qualities of Raza was his remarkable response time. Every email, phone call, or text message was promptly answered, ensuring that my queries and concerns were addressed swiftly. Raza's commitment to timely communication made the entire process incredibly smooth and stress-free. Raza's dedication to understanding my requirements and preferences was truly remarkable. He took the time to listen attentively, asking all the right questions to gain a clear understanding of what I was looking for in an apartment. His extensive knowledge of the local housing market, combined with his keen attention to detail, enabled him to present me with a selection of properties that perfectly matched my criteria. What impressed me most about Raza was his ability to go the extra mile. He took the time to accompany me on property viewings, providing valuable insights and guidance along the way. His patience and expertise helped me envision myself in each space, making it easier for me to make an informed decision. Raza's dedication to ensuring my satisfaction was evident throughout the entire process. Furthermore, Raza's professionalism and friendly demeanor made him a pleasure to work with. He demonstrated exceptional interpersonal skills, always treating me with respect and making me feel like a valued client. It was evident that he genuinely cared about finding the ideal apartment for me, and his passion for his work was contagious. Thanks to Raza's efforts, I am now happily settled in my new apartment, and I couldn't be more grateful for his assistance. His efficient and attentive approach, coupled with his commitment to excellent service, sets him apart from other letting agents I have encountered in the past. In conclusion, I wholeheartedly recommend Raza as a letting agent. His efficiency, exceptional response time, dedication, and ability to find the perfect place make him an invaluable asset. If you're searching for a letting agent who will prioritize your needs and provide an outstanding service, look no further than Raza.

Precious · 27 October 2023

★★★★★ 5/5

Google

Empire has been exceptional with helping me find the perfect first property to move into. Raza, who saw me through all of my viewings, was extremely helpful, going above and beyond to answer any questions and help me through my application. Ryan was also incredibly helpful walking me through the application process and getting all documents over to me very swiftly. Overall, I am very happy with the service I received with Empire, and I would recommend to anyone looking to find a property.

Josh · 27 October 2023

★★★★★ 1/5

Google

Booked a viewing, was sat waiting for 20 minutes as no one showed up. No communication about them not being able to make it. Rang up various numbers and eventually after 10 minutes of trying got through to someone who said they'll chase it up for me and get back to me. I rang them back 10 minutes later and they kept declining my calls. Such terrible customer service skills. The lack of communication is astounding its almost as if they purposely try to avoid you. Would definitely not recommend this company.

Fazan · 11 June 2026

★★★★★ 5/5

Google

I would like to sincerely thank Amrit, the Sales Manager, for her outstanding support and dedication throughout the rental process. Her rapid responses, attention to detail, and willingness to solve every minor issue with patience and kindness made the entire experience smooth and stress-free. Her professionalism and warm approach truly stood out, and I’m very grateful for her exceptional effort. Thank you, Amrit!🌹👌❤️

Eman · 13 July 2025

★★★★★ 1/5

Google

If I had choice to give zero then I would be happy.This company rubbish ,unprofessional and racist company.I did enquiry about a house after three days of mocking around me they said house is available in £1000 instead of £885 but still I said I want to view they said we had no email ID to contact you even I got two emails from them about the rubbish room.They judge people from there accents and treated very badly to non British people.My British friend call them front of me they were offering him to view appointment so don’t go through this so called company for letting .

Beant · 11 April 2026

★★★★★ 5/5

Google

Great experience so far. Liya was great in scheduling the viewing, Amrita was superb showing us the property plus an alternative we weren't aware of and Ryan did a terrific job getting us through all the paperwork. Apartment was delivered nice and clean. Let's hope the service level stays like this going forward 🙂. …

Michiel · 28 July 2024

★★★★★ 1/5

Google

We had planned to stay at one of their properties however it was trashed when we arrived, had drugs on the side and have had 0 help from the company. Ignoring messages and no reply since. When we initially got there the fob to access the building wasn't in the lockbox and no one replied to our calls our messages. Terrible experience and somehow even worse customer service.

Richard · 11 June 2026

★★★★★ 1/5

Google

They have been utterly appalling managing a property I used to live in. I vacated the property in December last year and they are now chasing me for the next set of service and ground rent charges for the new year (a period of time I have not lived at the property) I have told them once already I do not live there and to contact the correct owners and they have now emailed be again with a debt collectors reminder. They are impossible to get hold of and never answer calls. They should have taken my details off their system 4 weeks ago when I informed them for the second time I no longer live at the property and they are still emailing me. Shocking customer service and an awful company

Emily · 11 March 2026

★★★★★ 5/5

Google

Dealt with a gentleman called Raza from Empire who did the one thing 3 other estate agents did not. He listened to what I wanted and matched me to that budget. Raza is a excellent example of how an estate agent should conduct itself and I am grateful for his time.

Raj · 29 May 2024

★★★★★ 1/5

Google

Very bad experience. The pictures don't match the actual room. Everything was dirty and the bathroom mouldy. Heating is very limited. If you contact them about this, you have to insist in order for them to react. If you have any problems, they will not answer the phone or e-mail. Even if you pay your rent in advance, they will still hurry to write you a letter that you need to pay. It's all about making money and poor customer service. Do not recommend finding any property with them. UPDATE: after almost 2 years after moving out I still get emails threatening me I have to pay.

Pinkel · 11 December 2021

★★★★★ 1/5

Google

I have bad experience with Empire letting.The house is not always cleaned and sometimes when the cleaners clean the house the don’t do it well.The landlord doesn’t take our concerns seriously as when we raise it can take even more than 3 months for it to be sorted.Now we have rats running around our room I have tried to contact the landlord no one is picking nor replying my message.Our washing machine is not working for almost 3 weeks now.I can’t wait to finish my contract and leave this house

Margaret · 3 January 2026