Empire Lettings & Property Management Birmingham reviews

★★★★★ 5/5

Google

I wanted to give a shout out to Alex since sometime now. She took our account a few months back and coincidentally we were knocked with one problem or the other but I would like to appreciate how calm and efficient Alex was with her suggestions and problem solving. Great to be associated with empire Lettings.

Riya · 27 October 2023

★★★★★ 1/5

Google

Concerning Empire; you pay rent in advance, contract fees, a deposit then they still have the absolute audacity to 'charge' you to dry your own clothes! Yes B29 7NJ has a 'money' required slot on the dryer! Another thing, this Maintenance is 'dodgy,' I had a problem with my lock, maintenance comes along and looses the door screws, so the handle is loose, then leaves a 'huge' hole in the door around the lock! You could see me on the bed from the landing! I had to patch it up myself as I was certain that was to see if I was in or at work. Staff like to know these things you see, before they 'burst' into your room, touching your things, staying in your room far to long.....'imposing' themselves on your rights! Not alerting you to why 'they' go into your room on a daily basis...

Roar · 27 October 2020

★★★★★ 5/5

Google

I have stayed with empire stays many times alternating from booking.com and booking directly they are always polite also I would like to shout out Alina for her hard work and replying on days she had off to sort out my booking also they do try to message back quickly in regards to the bookings they apartments are clean and well equipped and it feels homely I would defiantly recommend staying with them short term and also long term

A · 16 December 2025

★★★★★ 5/5

Google

Alexandra has been amazing and so so helpful along the process of renting a flat with Empires. She has been in constant communication with us and has answered so many of our questions with no hesitation. She has made this process enjoyable and easy and we have a lot to thank her for

Monica · 27 October 2023

★★★★★ 4/5

Google

Kudos to Empire PM for their excellent service in finding suitable tenants and managing the account. Reeta was super efficient in sourcing potential tenants, helping to conclude the deal with the tenant selected and ensuring that all protocols have been followed with proper documents in place. Well done and thank you.

Maria · 27 October 2023

★★★★★ 5/5

Google

Staff are very friendly and accommodating. Resided in one of their properties for almost 2 years and never had a bad experience when dealing with property management. A special thanks to Alexandra Maher who was my property manager. She was always quick to assist and resolve any issues at hand

Tashara · 27 October 2023

★★★★★ 5/5

Google

Amrit was so helpful and quickly was able to resolve issues if I had raised any along the way. I felt that I was always put first and my concerns were always listened to and dealt with promptly.

Malaika · 27 August 2025

★★★★★ 5/5

Google

This is one of the best estate agencies I’ve worked with. They provide fast service responses and optimal customer satisfaction. Amrit is the best manager I have met! thank you for your time and efforts to ensuring that things work smoothly, I wish you all the best 👏🏼 …

PRECIOUS · 27 October 2023

★★★★★ 4/5

Google

Amrit is very polite & helpful. She made our letting experience Easter

Olga · 11 April 2026

★★★★★ 5/5

Google

Empire have been excellent with the sale of our house. Our estate agent Mya offered us her expertise in all aspects of the sale every step of the way. She had brilliant communication & updated us with all matters swiftly. I would highly recommend this company. Thanks so much Mya!

Victoria · 3 April 2025

★★★★★ 1/5

Google

Disgraceful company! Very rude and unhelpful leading to us having to book another hotel last minute due to how unprofessional and disorganised they are. We booked this apartment for a concert. We arrived in Birmingham for 3pm check in time and went to collect keys as advised by property to be informed the keys were not there to collect. We contact the lady at the property who advised she will need to contact the cleaner as they may still have the keys and she would call us back. I did not receive a call back so I contacted them again with no answer. We were then advised via the app to go to the apartments and the keys would be in 112 letterbox. The letterbox was locked and we were told to put our hands in the retrieve them. This was not safe. We contacted the property again to be told to go check the room as the door maybe unlocked and keys inside. Again not safe. We were run ragged when the keys should have been in the place we were told they were.

ReeceyDixon · 11 October 2025

★★★★★ 1/5

Google

I recently had the unfortunate experience of dealing with this estate agency, and I must say it has been nothing short of disappointing. From the very beginning, I encountered rude and unhelpful staff who seemed more interested in brushing off my concerns than actually providing any assistance. My troubles began just three days after moving into my new place, when I discovered a serious issue with the shower drains. Water was backing up, creating a mess and making the bathroom virtually unusable. Naturally, I contacted the estate agency immediately to report the problem and request a timely fix. To my dismay, their response was far from satisfactory. Not only did they fail to address the issue promptly, but their attitude was shockingly dismissive. I found myself speaking to staff members who displayed an appalling lack of professionalism and empathy, as if my concern was of no importance to them. It has been months since I first reported the problem, and the shower drain issue remains unresolved. Despite multiple follow-up calls and emails, I have yet to see any meaningful action taken to rectify the situation. This lack of accountability and responsibility on their part is truly disappointing, especially considering the premium price I'm paying to live in this property. In the world of real estate, communication and prompt issue resolution should be top priorities for any reputable agency. Unfortunately, my experience with this particular estate agent has shown a blatant disregard for these basic principles. I am left feeling frustrated, inconvenienced, and seriously questioning their commitment to providing quality service to their tenants. I would strongly advise anyone considering renting through this agency to think twice and thoroughly research their reputation for customer service and maintenance. My personal encounter with their unhelpful staff and unresolved maintenance issues has left me deeply unsatisfied and regretful of my decision to engage with them.

Malika · 27 October 2023

★★★★★ 1/5

Google

"Avoid at all costs, they don’t pay their “guaranteed” rent I signed a Guaranteed Rent Agreement with Empire Property Investors Ltd for my apartment in Birmingham. The whole point was that they would pay me a fixed monthly rent on time, regardless of occupancy. Instead: They were always late in payment and now still failed to pay me rent for April, August and September 2025, despite repeated written chasers (17, 23, 30 September just as examples for this months, imagine i have to do this repeatedly in the past months ). They completely ignored my emails and did not even respond until I threatened termination. When I raised non-payment, they tried to hide behind contract wording and claimed the agreement was still “legally binding”, while conveniently ignoring the fact that they are in serious breach by not paying me what is owed. This is not “guaranteed rent”, it’s empty promises. I’ve had to seek legal advice and issue formal breach notices just to protect my position. The company’s conduct has been evasive, unprofessional, and financially damaging. If you’re a landlord considering them, think twice. Once they stop paying, you’ll spend months chasing, with no accountability. In my experience: unreliable, unresponsive, and not fit to be trusted with property management.

Lisa · 5 October 2025

★★★★★ 5/5

Google

I had an amazing stay in one of the rotunda apartments. The price was very fair and the cleaning staff did an amazing job of cleaning after the previous guests. Had no problems getting the key/returning it. Amazing location, the city center is a lot busier than what I'm used to,so being able to quickly go back in and out from the apartment was a massive help. The reception staff have always been lovely to me. I've never felt safer in a place I've stayed while travelling.

Princess · 26 September 2025

★★★★★ 5/5

Google

My first time renting as an international student and it was confusing but Liya was of great help answering all my questions and making sure my whole experience was smooth

Wissam · 27 August 2024

★★★★★ 5/5

Google

Thank you to Amrit as well! Had to do one or two fixing in my new apartment asked some questions and Amrit got it sorted out! I appreciate you Amrit.😊 …

Stranger · 28 July 2024

★★★★★ 1/5

Google

Truly atrocious! My wife has a property which they are supposedly managing. Aside from the nightmare tenants, we are now no longer receiving the monthly rent. We have tried calling / WhatApping on every number imaginable with no luck. My wife has also sent numerous emails. We don’t live in the UK so the whole situation is a disaster. Maybe they have gone bust? To be honest, it wouldn’t be a surprise!!

Matthew · 23 November 2025

★★★★★ 2/5

Google

Raza and Ryan have both been exceptionally helpful and have made the entire process effortless. Update: Sales team are amazing and go to every length. When it comes to any issues , I had no help from Ghazala and have been ignored for nearly 3 weeks.

Sam · 26 September 2025

★★★★★ 5/5

Google

My designated agent who took me through the viewing and all the protocols,Joseph,was friendly,helpful,truthful and informative.Langley did brilliant as well when Joseph was on leave.Unit is exactly as advertised.Kudos to the entire staff of Empire Let Agency for their great sense professionalism and truthfulness

Felix · 27 October 2023

★★★★★ 5/5

Google

Joseph went above and beyond to ensure that I found the perfect house to rent. He was patient with my numerous questions and concerns, and always made himself available to address any issues that arose. His attention to detail and thoroughness were truly impressive.

Jiayi · 27 October 2023

★★★★★ 5/5

Google

Reeta has been extremely helpful in finding a home for me and my friend every step of the way, I am extremely grateful as the demand for properties in Birmingham are very high at the moment. Anytime I had a question for something I was unsure about she was always ready to help me answer it.

Faiza · 27 October 2022

★★★★★ 1/5

Facebook

Terrible management of rental payments. They are continually chasing for payments that have been made even when bank statements are provided to show that nothing is owed. They are also very unresponsive at getting back to people and just keep sending threatening emails for no reason. Avoid!!!

Rob · 24 August 2025

★★★★★ 5/5

Google

Excellent service from Alex. Always quick to respond to my queries and very professional. Would use this company again especially if Alex was handling my account.

Lisa · 11 October 2025

★★★★★ 5/5

Google

Amrit was very helpful in helping us find the right home, very quick in responding to our queries and got us sorted quickly , thanks for your service

Zakaria · 28 July 2024