Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
110 Church Road, Yardley, Birmingham, B25 8UX, B25 8UX
Dixons Estate Agents's office in Birmingham, at 110 Church Road, is rated 4.2 out of 5 across 520 reviews on two platforms, including 338 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service from Amelia was absolutely amazing and would definitely recommend again. Ran through everything and it was brilliant.
Hassan thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a property viewing with Dixons today. Staff rang to confirm viewing and time. Easy process getting a viewing, and Amelia was very polite and professional during the viewing.
Kelly, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe letting agency is awesome, the staff made my experience worth it, everything was clear. Sophie was exceptional and Amber made the process easy as well. I would recommend them!
Hello Grace! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleFrom start to finish I had such an amazing experience with the letting process here at Dixons. Following my enquiry I was called quickly and had a viewing the same day. Once applied and accepted I was called regularly with updates and the process was made so easy. To top it off I got a lovely little gift box when getting my keys. Best and easiest rental experience I have had and excellent service from start to finish.
It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
5/5
GoogleHolly has been great, very helpful and very quick response time. Definitely recommend
Thank you for leaving us your superb 5* review and recommendation. Thank you Harry for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE DIXONS SELLYOAK- we rented…
DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us £270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time it’s just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They don’t look after your home at all they are just happy to make a quick buck - robbers 🤬🤬🤬🤬.
5/5
Google"I had a fantastic experience with Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way. She promptly responded to all our queries and concerns, demonstrating a high level of professionalism and dedication. Amber's clear and concise explanations made the renting process smooth and hassle-free. Her friendly and approachable demeanor created a comfortable atmosphere, and I felt confident in her ability to address any issues that arose. I highly appreciate her proactive communication style, which made the entire experience stress-free and enjoyable. Amber's exceptional communication skills truly set her apart.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
TrustpilotWould give 0 star if could
Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.
5/5
TrustpilotA big thank you to all of the team for…
A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.
5/5
GoogleJust let my house through Dixons letting. Excellent experience and will use them again in future. Amber was especially very helpful and professional with he daily updates and progress reports. Thank you.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't thank Amber and Ryan enough for all their hard work, always manage to find great tenants and communication throughout is fantastic. Will definitely continue to use them in the future. :)
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been using Dixons services for a number of years now. They have been friendly, professional and helpful at all times. The staff is honest and open and makes me feel confident in their work. In that so, I have also recommended them to my family for their landlord support services. I especially have had personal support from Amber, Harry and Rianna, all of whom are lovely and warm people from my interactions. Makes me feel happy to stay with them and not cosier going elsewhere. Dixons truly do provide a quality service. Sameea 😁
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently initiated contact with Dixons Estate Agency, where I was connected with a lettings agent named Amelia. She carried the conversation with immense professionalism and ownership that resonated strongly with me. Right off the bat, Amelia demonstrated a comprehensive understanding of her field. She met all of my queries, no matter how complex, with clear, insightful responses. Her friendliness added a warm touch to our discussion, making our interaction thoroughly enjoyable. Her promises aren't just words, they are followed by actions. She assured me of an email with all the required details, and then delivered. Her email was as reliable as her word, comprehensive and efficiently delivered. Amelia's punctuality is commendable as well. When I requested a call-back, she responded on time, further reflecting her diligence and respect for clients' time. My initial interactions with Dixons have been extremely positive, heavily influenced by Amelia's excellent service. I am eager for further engagement with the agency, knowing that the services offered will be top-notch if Amelia's standard is a measure. She has left me with a strong sense of trust and confidence in their services.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad excellent customer service from Amelia as soon as we walked in. Friendly, very welcoming, instantly helpful and reassuring with our property search. Thank you Amelia!
Thank you Alex for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had such a good experience with Dixons, Sophie Hodgson has been the most helpful person! Thank you for everything you've done!
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
1/5
TrustpilotDO NOT USE DIXONS HALESOWEN IN-HOUSE…
DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !
5/5
GooglePurchasing a property with Dixon Yardley I must say my experience was exceptional. From start to finish, the entire team provided top-notch service. I cannot express enough how grateful I am to Zoe, David, Naomi, and the entire team at Dixon Yardley. Their exceptional service and dedication made buying a property a smooth and enjoyable experience. I would highly recommend their services to anyone in search of a reliable and trustworthy real estate agency. Thank you, Dixon Yardley.
Thank you for your glowing 5* review and your recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBecca Fell gave us a lovely tour of the home and provided great information she had such a positive attitude and was just lovely!!
Thank you so much for taking the time to leave us this amazing review! It's always a pleasure to hear that we have made our customers' experience enjoyable and informative. Becca is a true asset to our team and we are grateful for her positivity and customer service skills. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI attended a viewing. The customer service was great. Very professional and courteous team. Holly and Sophie were amazing.
Many thanks Idris Oseni for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotPoor, agressive service
I used the Birmingham City Centre branch.All started well. We had the valuation done by a very professional agent who told that we could achieve X price on the sale of my flat and would probably sell within 2 months.We had an offer of 15k below asking price and a different agent (Ian) who now handled our case was very annoyed that we wouldn't accept that and implied that the flat had been overvalued. Once we had an offer at asking and accepted it, it turns out that he had told every viewer that due to a 20yr doubling clause in the lease that the flat would be difficult to buy and require a deed if variation, but no problem as I had apparently agreed to pay for this in full myself, even though I didn't agree to this at all. This eventually cost me a grand total of £6k in solicitors and admin fees to our freeholder.We spoke to other people who had sold in the building recently and they said that they hadnt required a DOV. At every stage Ian was very illusive and hard to pin down to facts, whenever a hard conversation needed to be had he suddenly had people arrive to 'collect keys' or he would have to run off for a photoshoot leaving the call. Genuinely some of the most hostile and agressive customer service I have ever received in my life.The buyer then after THREE MONTHS decided to change lender and solicitor (the solicitor that Ian had personally recommended) on Ian's advice and he had not consulted me about the change at all, blaming me for everything he could. It honestly felt like he was working for the buyer and not me.All in all, extremely poor and hostile service. It improved dramatically after Ian mysteriously left the branch and his role was taken on by someone else who was able to give the buyer a push, that is the only reason I tacked on a second star.
5/5
TrustpilotBecky at Dixons Yardley office has been…
Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,
5/5
TrustpilotExcellent service
Excellent service! Becca was professional, responsive . Highly recommend!”
1/5
GoogleHaving to change this review due no communication and appalling level of cleanliness when handed the keys. Letting nightmare for katrina and team
"Thank you for your kind words! We're so happy to hear that Katrina delivered quick, easy and exceptional service to you and your wife. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmelia is so Accomodating and Nice. She came on time during our viewing day and explain everything. Keep it up dixons.
It’s really lovely to read another 5* review Iris Jane. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
