Trusted Agent profile · Birmingham
★★★★★
509 reviews across 2 platforms
110 Church Road, Yardley, Birmingham, B25 8UX, B25 8UX
Dixons Estate Agents's office in Birmingham, at 110 Church Road, is rated 4.2 out of 5 across 509 reviews on two platforms, including 328 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleDixons has always been a name I recognise, but it is definitely a name you can trust at their yardley branch. From start to finish, the whole process was stress free and simply fantastic. All the staff in the office were so friendly and helpful it was a pleasure to call in when needed. I must also give a big shout out to their financial adviser David who made the money side of moving home so amazingly easy and understandable for us. It's definitely worth the 5 stars.
5/5
GoogleI was doing an international move with a young family, and I want to express my sincere gratitude for the outstanding assistance I received. With your help, what could have been a daunting process was made remarkably smooth. I’d like to recognize Amelia, who answered the initial queries and conducted the online viewing via WhatsApp video. She patiently answered my questions and went above and beyond to ensure that I had all the information I needed. After the viewing, Amber stepped in, equally helpful and kind. She promptly responded to my emails and patiently answered my phone inquiries. Her professionalism and willingness to assist were truly commendable. One of my concerns was related to collecting the keys out of hours, especially if my flight was delayed. Ryan, the manager, eased my worries by providing his email address. Knowing that I could reach out to him in such scenarios was incredibly reassuring. Moving with a young family can be nerve-wracking, but your team’s empathy and support made a significant difference. You are providing an essential service which touch people lives so every extra mile you go is well worth it. Thank you for making this transition smoother and for being an integral part of our journey. Keep up the excellent work!
Tauseef Zahid thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of attending a property viewing with Sophie Hodgson from Dixon Letting , and I must say, it was an exceptionally positive experience. Sophie presented herself with utmost professionalism, providing a comprehensive tour of the property. Her in-depth knowledge was evident as she elaborated on the specifics, leaving no stone unturned. Sophie's patience was commendable; she welcomed a multitude of questions, addressing each one with remarkable intelligence and insight. Her articulate responses not only demonstrated her expertise but also her dedication to ensuring potential tenants are well-informed. I am thoroughly impressed by the level of service provided and would like to extend my gratitude to Sophie for her exemplary conduct during the viewing. Her professionalism and acumen are a true asset to Dixon letting and I wholeheartedly recommend their services to those in search of a new home.
Thank you for your outstanding 5* review, recommendation and your kind words Olaleye Sodiq. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmber was really helpful sorting everything out for me to move. Kept me updated all the time. Ryan was really helpful also as helped me secure the property I wanted:)
Viki Sopel many thanks for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
Google"I had a fantastic experience with Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way. She promptly responded to all our queries and concerns, demonstrating a high level of professionalism and dedication. Amber's clear and concise explanations made the renting process smooth and hassle-free. Her friendly and approachable demeanor created a comfortable atmosphere, and I felt confident in her ability to address any issues that arose. I highly appreciate her proactive communication style, which made the entire experience stress-free and enjoyable. Amber's exceptional communication skills truly set her apart.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleQuite possibly the best estate agents I've ever dealt with. Holly was a shining star in a very bright sky
Morgan, thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKatrina was very helpful with the few flats that I've viewed. Professional. Hopefully get a place sorted🤞🤞 …
5/5
GoogleI had the pleasure of a viewing with Amelia this afternoon. She was nothing but helpful, friendly and comfortable to be around whilst looking at the property. Hands down the best agent I've dealt with in a good while from starting with a smile and answering any questions I may have had, she knows her stuff and I would be more than happy to work with her in the future should I come across another property.
Thank you for your glowing 5* review Ben Cooper. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Ryan and Amber! They were brilliant at finding me great tenants. They ensured multiple viewings to tailor the best tenant for me and kept me in the loop about everything. Paperwork was quick, easy and transparent and I could do everything I needed to remotely. Highly recommend to landlords and tenants to ensure an smooth process and great service! :) Thanks again guys!!!!
5/5
GoogleHolly was excellent on the viewings today was so helpful, best agency we have dealt with
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie is absolutely amazing and a real credit to the Dixons family! She is always vibrant and professional when promptly dealing with my queries 😊 …
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleI have been looking at different places to live in the area due to work opportunities and had the pleasure to speak with Amelia about my options for renting while only being in the house 5 days a week. She shared her experience of other customers that have been in a similar situation and the advice given has been great. I would definitely recommend speaking with Dixsons to anyone that is looking to move to the area.
Many thanks Richard for your excellent 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have to say Ryan, Cara and Lauren have been extremely helpful to us. Everything went incredibly smoothly. We are very pleased with how the team helped us throughout the process from the first viewing to the contract. We would definitely recommend Dixons Yardley to anyone looking for a property. Thanks guysPositiveResponsiveness, Quality, Professionalism
Many thanks for taking the time to leave us your amazing 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service from Amelia was absolutely amazing and would definitely recommend again. Ran through everything and it was brilliant.
Hassan thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a property viewing with Dixons today. Staff rang to confirm viewing and time. Easy process getting a viewing, and Amelia was very polite and professional during the viewing.
Kelly, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe letting agency is awesome, the staff made my experience worth it, everything was clear. Sophie was exceptional and Amber made the process easy as well. I would recommend them!
Hello Grace! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleFrom start to finish I had such an amazing experience with the letting process here at Dixons. Following my enquiry I was called quickly and had a viewing the same day. Once applied and accepted I was called regularly with updates and the process was made so easy. To top it off I got a lovely little gift box when getting my keys. Best and easiest rental experience I have had and excellent service from start to finish.
It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
5/5
GoogleHolly has been great, very helpful and very quick response time. Definitely recommend
Thank you for leaving us your superb 5* review and recommendation. Thank you Harry for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE DIXONS SELLYOAK- we rented…
DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us £270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time it’s just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They don’t look after your home at all they are just happy to make a quick buck - robbers 🤬🤬🤬🤬.
5/5
TrustpilotA big thank you to all of the team for…
A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.
5/5
Google"I had a fantastic experience with Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way. She promptly responded to all our queries and concerns, demonstrating a high level of professionalism and dedication. Amber's clear and concise explanations made the renting process smooth and hassle-free. Her friendly and approachable demeanor created a comfortable atmosphere, and I felt confident in her ability to address any issues that arose. I highly appreciate her proactive communication style, which made the entire experience stress-free and enjoyable. Amber's exceptional communication skills truly set her apart.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
TrustpilotWould give 0 star if could
Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.
5/5
GoogleJust let my house through Dixons letting. Excellent experience and will use them again in future. Amber was especially very helpful and professional with he daily updates and progress reports. Thank you.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't thank Amber and Ryan enough for all their hard work, always manage to find great tenants and communication throughout is fantastic. Will definitely continue to use them in the future. :)
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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